Healthy Wealthy n Wish - scam online shopping

I purchased a bracelet online in May 2018. As of 21 December 2018 I have received the order. They were communicating with me via email when they felt like updating me after asking. In October 2018 I requested a refund as this was one of the options they gave me. After agreeing to the refund they have not answered one of my emails. No bracelet, no refund. I can send a query on their website but when it comes to the capcha verification it is not accepting any of the entries. I believe this is a scam. http://hwnw.helpserve.com/default_import. They advertise on Facebook - beware!