Bad supplier. Bad customer service

I am extremely dissatisfied and frustrated with the recent experience I had while ordering products through Leroy Merlin's website, which was supposed to be supp**** by Heartdeco.

I placed an order on Leroy Merlin's website, and both Leroy Merlin and Heartdeco confirmed the order. However, to my dismay, the order was subsequently canceled without any prior notification. I had already paid for the products, and the lack of communication about the cancellation was highly unprofessional.

Despite my attempts to seek assistance, neither Leroy Merlin nor Heartdeco has been willing to address my concerns. I have contacted both companies and haven't heard from either of them since. Moreover, the employees I spoke with provided conflicting information and, outright **** about the reasons behind the cancellation.

This experience has not only caused inconvenience but has also eroded my trust in these companies. I have urged them to promptly investigate this matter, provide a clear explanation for the cancellation, and take immediate steps to rectify the situation. As a paying customer, I expected better communication and assistance in resolving issues that arise during the purchasing process. I have yet to receive any assistance. Neither of them has taken any responsibility or urgency in assisting me.