CS
Charlene S
Active since Jul 2019
9
Reviews
0
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Reviews
9 reviews13 months ago
Stay away from Metropolitan
I took out a funeral cover for my Helper when she retired. I am the account payer. I have been a loyal customer for over a decade, during which time I experienced periods of unemployment. Despite these challenges, I always ensured that my premiums were paid on time, missing only two payments in total. However, over the years, I have reached out multiple times for assistance and support, yet I have not received any meaningful help or resolution. During the lockdown, when many companies offered payment holidays or alternative arrangements to support their customers, I was informed by Metropolitan that if I defaulted on even one more payment, my cover would lapse. This response felt particularly disheartening, as I had hoped for understanding and flexibility during such a difficult time. Furthermore, when I initially took out the cover, the monthly premium was nearly half of what I am currently paying. It is concerning to me that my premiums have nearly doubled in such a short period. Having reached my breaking point with Metropolitan, I submitted a cancellation request on February 20th. I was assured that my coverage would continue until the end of the month in which I made the cancellation request, as per the attached screenshot. However, on March 1st, my account was debited. I am perplexed as to why my request was not acted upon, and I am now requesting that my coverage be cancelled immediately. In addition, I expect a full refund for the charge on March 1st, as my cancellation request was not processed as promised.
53 replies
27 months ago
Bad service
I placed an order last week. Delivery promised within 3 days. I furnished them with the correct delivery address. They utilise an external delivery co called DPD Laser. I got an SMS from DPD advising my parcel was ready for delivery in Free State. I Live in JHB. I tried changing the address via the link sent to me in the SMS which is the purpose of the link only to receive a response advising to call the call centre. I contacted Runway only to be told that I should contact DPD directly. I advised DPD of the correct address. Then I received a call from DPD to find out if I am in Durban. My goodness. Bad service from all sides and Runway refuses to step in and take control. I will not be utilising Runway in future.
0 replies
28 months ago
Bad supplier. Bad customer service
I am extremely dissatisfied and frustrated with the recent experience I had while ordering products through Leroy Merlin's website, which was supposed to be supp**** by Heartdeco. I placed an order on Leroy Merlin's website, and both Leroy Merlin and Heartdeco confirmed the order. However, to my dismay, the order was subsequently canceled without any prior notification. I had already paid for the products, and the lack of communication about the cancellation was highly unprofessional. Despite my attempts to seek assistance, neither Leroy Merlin nor Heartdeco has been willing to address my concerns. I have contacted both companies and haven't heard from either of them since. Moreover, the employees I spoke with provided conflicting information and, outright **** about the reasons behind the cancellation. This experience has not only caused inconvenience but has also eroded my trust in these companies. I have urged them to promptly investigate this matter, provide a clear explanation for the cancellation, and take immediate steps to rectify the situation. As a paying customer, I expected better communication and assistance in resolving issues that arise during the purchasing process. I have yet to receive any assistance. Neither of them has taken any responsibility or urgency in assisting me.
0 replies
28 months ago
Bad customer service and supplier of products
I am extremely dissatisfied and frustrated with the recent experience I had while ordering products through Leroy Merlin's website, which was supposed to be supp**** by Heartdeco. I placed an order on Leroy Merlin's website, and both Leroy Merlin and Heartdeco confirmed the order. However, to my dismay, the order was subsequently canceled without any prior notification. I had already paid for the products, and the lack of communication about the cancellation was highly unprofessional. Despite my attempts to seek assistance, neither Leroy Merlin nor Heartdeco has been willing to address my concerns. I have contacted both companies and haven't heard from either of them since. Moreover, the employees I spoke with provided conflicting information and, outright **** about the reasons behind the cancellation. This experience has not only caused inconvenience but has also eroded my trust in these companies. I have urged them to promptly investigate this matter, provide a clear explanation for the cancellation, and take immediate steps to rectify the situation. As a paying customer, I expected better communication and assistance in resolving issues that arise during the purchasing process. I have yet to receive any assistance. Neither of them has taken any responsibility or urgency in assisting me.
385 replies
30 months ago
Takealot seems to be selling supplies rejects. Bad service delivery.
There's a lot to love about Takealot. Able to collect until 7pm. Discounted products. But the company's service has been bad. The estimated time frame for a product to be received was 3-5 working days. As it stands, the product will only be ready for collection on the 7th working day or theteafter. This was a gift for my nephew who turns 1 today. I am leaving to his party without a gift which I ordered on Sunday, trusting the estimated 3-5 days. In the past year or 2, the products I've ordered from takealot have been of poor quality. I've had to make countless returns. I've received countless defective products. Dry mascara. Night light for kids that projects stars and moons appeared dim & unclear which is not the case with similar lights bought elsewhere. Incorrect size pants delivered. Rubix cube delivered was not the Rubix cube advertised. The cologne purchased smelt nothing like the actual cologne and could not be returned. I received a gift which was a phone from Takealot which I took great care of and I am not one who ever spends hours on her phone. 6 months later, the phone started giving in. It seems to me, takelots selling suppliers rejects. It's great to purchase discounted items but you end up paying more at the end of the day with all the driving back and forth to return items to the collection point. There goes your discount. Been a client for many years but a future with Takealot hangs in the balance.
0 replies
71 months ago
DO NOT BUY FROM PERFECT DEALZ ONLINE SHOPPING!!!
Please do NOT buy from Perfect dealz online shopping. They will sent you damaged goods, they will deliver late and if and when you try to contact them they will make every effort to ignore you and or continue to mess you around for weeks on end promising to correct their mistakes to no avail. This has by far been the worse shopping experience. The manager Shadrack and the sales consultant,David were both useless and I was denied access to the owner "Thapelo" We were promised our items purchased and paid for on Wednesday the 13th May and promised delivery by friday the 15th May. Without so much as a phone call or notification, the items had not arrived . I had to phone perfect dealz on Friday afternoon only to be promised that the items would arrive on Monday the 18th. Once again, come Monday the 18th, the items were not delivered and we did not recieve a courtesy call. I had to call in once again and was promised delivery on Monday. The items were delivered on tuesday the 19th. The items were in a bad condition. The lid of the slime was broken! I recieved a note stating 1 of the items were unavailable and a voucher to purchase something else. 3 of the products were not what i ordered. I ordered a STEERING wheel socket and received something for my vent. I purchased a small toe corrector and recieved a 10 toe divider. I specifically asked for a white or pink A1 smart watch and recieved a black and grey. If something is out of stock, this needs to be communicated with the customer immediately. They can not assume that the customer would be satisfied with thier substitutes, credit notes and damaged goods. Unacceptable!!! I eventually got through to the manager,Shadrack and he promised to sent courier out on Monday the 25th of May to collect the damaged items. I called him numerous times. His side kick David has lied multiple times, saying that Shadrack is in a meeting etc and Shadrack promised to call me back and never did. We are in June and they have still failed to assist me despite the fact that I have called and emailed them everyday since the 15th of May.
0 replies
82 months ago
Ecotel service provider is a SCAM
Signed up for a package deal last year September. SIM card was never delivered. Cancelled subscription. Requested refund. Continued to request refund on a weekly basis for 3 months thereafter. Every email and phone call was followed by a promise that the refund will be made and cleared within 3 working days. To date I have not recieved my refund.
0 replies
82 months ago
Afrihost and Cell C - BAD service providers
Signed up a package in September 2018. Internet connection fine for the 1st few months. From January 2019 I experienced continuous issues with signal. Red light often appeared on my modem. Went through the lengthy process of contacting an afrihost agent for assistance everytime that this happened. Turn around time on average was about a week. By the time the issue had been resolved it would often be too late for me to use up my data before the new month and I would therefore forfiet my unused data . Data that I could not use due to the service providers inability to provide the service which I paid for. This happened frequently. June 2019, red light appeared again. This time it could not be resolved. Agent notified me that there wasn't any Cell C coverage in my area. Shocking!!! Seeing as I had connection the 1st few months of signing up. Why would a service provider offer a service to a customer that they KNOW they can not reach? Unethical! I connected afrihost immediately to notify them of this on the 26th June. They told me they can not cancel as cancellations needed to be done before the 22nd June. Not only would I lose the unused data for the month of June as a result of Afrihost and Cell C ****py services but I would need to pay for the month of July for data that I had NO WAY of using and there was nothing anyone would do to help me.
0 replies
82 months ago
Afrihost and Cell C data unethical business practices.
I signed up for a 20gig deal with afrihost. Every so often a red light appears on my modem which takes about a week to resolve and as a result of i always end up losing data. Recently the red light appeared again. Contacted afrihost. Afrihost agent told me there isn't Cell C coverage in my area and therefore there is nothing that can be done. I notified afrihost of this immediately. This was on the 27th June. Any ethical company would cancel the debit order that was meant to go off on the 1st of the new month if thier customer tells them that the services for which they are being charged for are no longer available to them. Not afrihost. Afrihost ensured that they charged me for the full month of July for 20 gigs that I CAN NOT use. Below Is the email I sent afrihost "My router stopped working on the 27th June. I had roughly 4 gigs left which I lost because what the agent who tried to assist me last week told me to do did not work. I tried to cancel immediately. I still do not have coverage. I contacted afrihost this morning AGAIN. Only to find out that there isn't coverage in my area. " Below is what the afrihost agent told me "In this instance, you will have to cancel as Afrihost is unable to do anything about the coverage issue, also Cell C will not escalate your query as there is no coverage. I know many clients who sign up knowing that they do not have coverage and the connection works the issue is when the connection stops working, Cell C is not liable as it was not supposed to work." Please see attached screenshots of my conversation with your agents last week and this morning I cancelled my subscription. I am NOT waiting until 1 August. Afrihost will refund my complete premium for this month as well as for the lost data for June which was a result of no damn coverage which has NOTHING to do with me. This is also not the 1st time that I have lost data because of the red light on my modem. I am due my full refund for every instance of lost data as a result of no coverage. This can easily be tracked. Do not respond to me with nonsense. I want my query to be handled by someone in management. I am sick and tired of consultants replying to my emails apologising that they can not assist me but "if there's anything else" I need assistance with I should not hesitate to contact them!!!! " Below is afrihost agents response to my email "Thank You for the mail. On checking the records we are able to see that you have used the service more than 60% every month. Hence we are unable to provide the charges back and as you have requested during the billing run period the cancellation would only be effective by the end of this month. Thank You."
0 replies
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9 (100%)