Perfect Dealz
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Perfect Dealz is described as deeply unreliable across every customer experience dimension. Customers report unanswered phones, ignored WhatsApp messages, wrong or missing items, undelivered orders, and refunds withheld for months. Named staff including Jason, Nolan, Jordache and Tasneem are repeatedly cited for broken promises. Many reviewers explicitly warn others to avoid the business and reference Ombudsman complaints.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Perfect Dealz is described as deeply unreliable across every customer experience dimension. Customers report unanswered phones, ignored WhatsApp messages, wrong or missing items, undelivered orders, and refunds withheld for months. Named staff including Jason, Nolan, Jordache and Tasneem are repeatedly cited for broken promises. Many reviewers explicitly warn others to avoid the business and reference Ombudsman complaints.
The most common complaint about Perfect Dealz, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (0.5). Customers describe unanswered phones, ignored WhatsApp and emails, and named agents like Jason and Nolan making promises that are never kept. Escalations stall and managers are unreachable, creating an adversarial support experience across every channel.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Called in and was promised my item would arrive at the store in Wynberg by 3pm - got there and was told the van broke down. Waited because they said the van would arrive by 6:30pm. At 6pm a rude lady called “Busi” came and kicked us out of the store! Order has been placed and it’s been almost a week now with no delivery to me! No answer to emails - no answer of calls Please stay far far far away from this place!
1 reviews | Active since Jan 2020
Called in and was promised my item would arrive at the store in Wynberg by 3pm - got there and was told the van broke down. Waited because they said the van would arrive by 6:30pm. At 6pm a rude lady called “Busi” came and kicked us out of the store! Order has been placed and it’s been almost a week now with no delivery to me! No answer to emails - no answer of calls Please stay far far far away from this place!
1 reviews | Active since Jan 2020
I bought something from perfect deals. After 10 day's no response. I tried to phone them, no answer. I tried to WhatsApp them to number given by them, no response. I emailed them. No response. I will never buy from them again.I Lost my money
1 reviews | Active since Jan 2020
I bought something from perfect deals. After 10 day's no response. I tried to phone them, no answer. I tried to WhatsApp them to number given by them, no response. I emailed them. No response. I will never buy from them again.I Lost my money
1 reviews | Active since Jan 2020
Terrible terrible service and customer care. They sell defected good and when you reach out they don't respond to emails or whatsapp or followup after you speak to them on the phone. If you don't want to be frustrated don't do business with them.
1 reviews | Active since Jan 2020
Terrible terrible service and customer care. They sell defected good and when you reach out they don't respond to emails or whatsapp or followup after you speak to them on the phone. If you don't want to be frustrated don't do business with them.
1 reviews | Active since Jan 2020
Two refunds not done since 4 April. Have followed up many, many times via email and numerous telephone calls. They all promise action and feedback, but NO ACTION. Have spoken and emailed so many of them, but still NOTHING. Managers are not available, so I cannot escalate. Ref nr PDZ3168 is R 1000.00. Ref nr PDZ3935 is R 9597.00. This is a complaint about their shocking service.
1 reviews | Active since Jan 2020
Two refunds not done since 4 April. Have followed up many, many times via email and numerous telephone calls. They all promise action and feedback, but NO ACTION. Have spoken and emailed so many of them, but still NOTHING. Managers are not available, so I cannot escalate. Ref nr PDZ3168 is R 1000.00. Ref nr PDZ3935 is R 9597.00. This is a complaint about their shocking service.
1 reviews | Active since Jan 2020
We bought a bicycle for a birthday gift we received a defective item with no mud guards a chain thats broken and the part that fasten the handle bar is missing with the bicycle being the wrong colour also send a email with no response on the 11th of May and phoned on the 13th of May spoke to Jason he advised me that the item will be collected with in 2 to 3 business days it was not collected I phoned yesterday again the 25th of May spoke to Jason again he told me the couriers was at the wrong address on Saturday but no one phoned us he told me yesterday that it will be collected yesterday afternoon with Internet Express and Paul will be in touch and send a email but nothing yet I phoned today the 26th of May spoke to Jason again and he said he will phone me back but no communication yet I feel this is very bad customer service as a customer im not suppose to be phoning again and again and getting no assistance why myst we fight first before something gets done and we also did contact them on what's app on the 7th of May to report the defective item with no response they want sales but dont worry about after sales service
1 reviews | Active since Jan 2020
We bought a bicycle for a birthday gift we received a defective item with no mud guards a chain thats broken and the part that fasten the handle bar is missing with the bicycle being the wrong colour also send a email with no response on the 11th of May and phoned on the 13th of May spoke to Jason he advised me that the item will be collected with in 2 to 3 business days it was not collected I phoned yesterday again the 25th of May spoke to Jason again he told me the couriers was at the wrong address on Saturday but no one phoned us he told me yesterday that it will be collected yesterday afternoon with Internet Express and Paul will be in touch and send a email but nothing yet I phoned today the 26th of May spoke to Jason again and he said he will phone me back but no communication yet I feel this is very bad customer service as a customer im not suppose to be phoning again and again and getting no assistance why myst we fight first before something gets done and we also did contact them on what's app on the 7th of May to report the defective item with no response they want sales but dont worry about after sales service
1 reviews | Active since Jan 2020
⚠️ WARNING: Serious customer service and fulfilment issue – Perfect Dealz (Order PDZ6222) I am posting this after multiple unsuccessful attempts to resolve this directly with Perfect Dealz. Order PDZ6222 was paid in full. To date, I have: * Received no delivery of the order * Received no meaningful response from the merchant * Sent multiple emails to [info@perfectdealz.co.za](mailto:info@perfectdealz.co.za) with no reply * Escalated the matter through PayJustNow (Ticket 7415923), with no resolution to date Timeline: * Payment completed: 19 May 2026 * Follow-ups: multiple, no response * Current status: unresolved, no communication from merchant I attempted to resolve this privately before posting publicly. There has been no engagement or update from the merchant at any stage. At this point, I am left with no option but to escalate through formal consumer protection channels. This review is posted to document my experience and warn other consumers to ensure they are aware of the current level of communication and fulfilment issues I have personally experienced.
1 reviews | Active since Jan 2020
⚠️ WARNING: Serious customer service and fulfilment issue – Perfect Dealz (Order PDZ6222) I am posting this after multiple unsuccessful attempts to resolve this directly with Perfect Dealz. Order PDZ6222 was paid in full. To date, I have: * Received no delivery of the order * Received no meaningful response from the merchant * Sent multiple emails to [info@perfectdealz.co.za](mailto:info@perfectdealz.co.za) with no reply * Escalated the matter through PayJustNow (Ticket 7415923), with no resolution to date Timeline: * Payment completed: 19 May 2026 * Follow-ups: multiple, no response * Current status: unresolved, no communication from merchant I attempted to resolve this privately before posting publicly. There has been no engagement or update from the merchant at any stage. At this point, I am left with no option but to escalate through formal consumer protection channels. This review is posted to document my experience and warn other consumers to ensure they are aware of the current level of communication and fulfilment issues I have personally experienced.
1 reviews | Active since Jan 2020
Shocking lack of communication!!! Not reachable by phone. Seldom reply to e-mails/ Messenger. Informed me on 31 March 2026 that my parcel was on its way. Today is 22 May. STILL NOTHING!!! Seems like a ****. No parcel. No refund. Beware!!!
1 reviews | Active since Jan 2020
Shocking lack of communication!!! Not reachable by phone. Seldom reply to e-mails/ Messenger. Informed me on 31 March 2026 that my parcel was on its way. Today is 22 May. STILL NOTHING!!! Seems like a ****. No parcel. No refund. Beware!!!
1 reviews | Active since Jan 2020
Placed an order 5 days ago (order number #PDZ6146). Received no update. I called multiple times, I send 5 urgent emails and WhatsApp as well. No reply. I wouldn't recommend buying items from this online store and would recommend first doing research before purchasing online.
1 reviews | Active since Jan 2020
Placed an order 5 days ago (order number #PDZ6146). Received no update. I called multiple times, I send 5 urgent emails and WhatsApp as well. No reply. I wouldn't recommend buying items from this online store and would recommend first doing research before purchasing online.
Perfect Dealz has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 109 reviews in the last 12 months. Hellopeter has tracked Perfect Dealz across 699 total reviews. How is the TrustIndex calculated? →
