HEATKING - USELESS, DO NOT USE THEM

The one star is because I am unable to give them zero stars. This is the most useless business we have ever dealt with. Our Bogen closed combustion fireplace has been in their hands since February 2025 to be repaired. From then up to today we still don't have the fireplace and are doubtful that HeatKing actually has the fireplace or can find it. We have had to send photos to them twice, to show them which it is and still no reply or fireplace. If you want service or a decent fireplace DO NOT USE HEATKING.