Heavenly Spa - The Westin Bad Service

The comments below was an email that I sent to the Heavenly Spa at The Westin:<br> <br> When I was at the Heavenly Spa which was two weeks ago the manager at the restaurant told me they will process the refund as soon as I call and the money has reflected in your account because they didn't believe that the company had paid the money, even after I provided proof thereof. <br> <br> On the day the manager was quick to disturb me while i was eating to ensure that the Westin was paid. I understand that there was an issue as the money was not reflecting but now two weeks later this has been resolved but I am yet to receive my R2900 refund. Do you think that's fair?<br> <br> I would like to take this further and would like your finance department to contact me on Monday. I was quick to be asked for payment so I would expect the same courtesy to be afforded to me.