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Dorian B
Active since Nov 2015
4
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4 reviews51 months ago
VW Claremont BAD SERVICE
The worst service I received in South Africa. On the 10th December 2021, I traded in my VW Polo and took possession of a Nissan Hardbody I had purchased from VW Claremont. On the 1st January 2022, the payment for the VW Polo came off which I was told should not have happened. On the 3rd January 2022 I then contacted VW Claremont and spoke to Lindsay Swarts the manager. On the 3rd Lindsay then says to me that VW Claremont has a policy in place whereby they only settle vehicle near to the settlement expiry date, this cannot be true. I called other branches VW Cape Town and N1 City who says that he is lying. He wants me to then sign a SARS document indicating that the car was settled on the 10 December 2021, which I disagree to sign as the dates are not aligned. On the 6th January 2022, I then contacted Lindsay to follow up on the settlement to which he replied we will settle the VW Polo today (6 January 2022). To date his sending me a copy of the policy. On the 19th January 2022 Lindsay then calls me to say that the roadworthy had expired and that I need to bring the vehicle to them, I found this inconvenient with no other options but to take up my time because someone didn't do their job in the best possible way. The temp plates that I have on the Nissan Hardbody has now also expired and I mentioned it to Lindsay and he is still returning my call from the 20th January 2022 about this. Please I ask that nobody purchase a vehicle from VW Claremont. They are all about sales but zero on service. I am convinced Lindsay should not be a manager, he is the most incompetent person I have dealt with. His rude and keeps speaking over me when calling him. I asked for the call recording because I remember having a conversation with him in December and him saying that the vehicle was settled but he said they do not record calls.
0 replies
98 months ago
DISGUSTING SERVICE - CTM BRACKENFELL
CTM Brackenfell has left me no choice but to write this review for the public to see, I will never recommend them to anyone because of their poor lack of customer service. I visited CTM Brackenfell on 17 March 2018 to purchase tiles and essentials for a floor my wife and I are renovating, later that day they delivered the tiles and found that one box of tiles & a bag of adhesive was broken. The driver Sinalo wrote on the receipt that the tiles & adhesive was broken & signed the receipt alongside his name. He said on the Saturday 17th March 2018 that they will return Monday 19th March 2018 to deliver and call me before hand, Monday 19th March 2018 came I received no call, Tuesday 20th March 2018 came I received no call, I then decided to call CTM and asked for a manager (didn’t get the name of the guy I spoke to) he then handed then said that Sinalo was not available and I asked him to have Sinalo contact me soon, he then said that it has been extremely busy (which I find as no excuse) also very rude, especially after not calling me back, he says that he can deliver the Wednesday 21stMarch 2018, I explained that he will need to deliver at 1pm which he then agreed. Sinalo then calls me Wednesday 4pm to let me know his in front of my gate at my place and I explained I was not home and that I left a message, he then says they were busy, disgusting service once again, he said on the call he will call me tomorrow with a delivery time, I’m writing this review on the Thursday at 6pm and he has not contacted me. I am placing this on social media as well. THE WORST SERVICE I HAVE RECEIVED. I want a call from a manager that does not laugh on the damn phone when explaining things and making excuses. I also do not want the driver at my house again. I am extremely irritated and frustrated by this **** service. To top it off, the sales person I spoke to added cleaning products and sponges on the invoice without consulting me first. I should have checked it at the store but I trusted that they would not rip me off, before you defend your staff just know that I got a quote before which I also have in my possession where the other sales person Jean didn’t add these products.
0 replies
115 months ago
Outsurance - Pathetic
<p>Outsurance called me back to take up short term insurance for my car. They offered me a better deal than MiWay insurance which I then accepted. A few days later MiWay called me back and gave me a much better offer I then accepted to stay with them. I then called Outsurance to cancel, this took me 30 minutes because I had to speak to an arrogant and persistent person who would not follow my instructions, after getting angry I told her just to cancel the insurance as I will stay with MiWay. She then told me that they would pay me back R400 - R500 for the premium they took in advance. It’s now more than 2 months now and I still have not received my money back but it took them less than 2 days to take my money. I would not recommend Outsurance to anyone. Really pathetic. I WILL MAKE THIS GO VIRAL ON ALL SOCIAL MEDIA PLATFORMS.</p> <p> </p>
105 replies
127 months ago
Heavenly Spa - The Westin Bad Service
The comments below was an email that I sent to the Heavenly Spa at The Westin:<br> <br> When I was at the Heavenly Spa which was two weeks ago the manager at the restaurant told me they will process the refund as soon as I call and the money has reflected in your account because they didn't believe that the company had paid the money, even after I provided proof thereof. <br> <br> On the day the manager was quick to disturb me while i was eating to ensure that the Westin was paid. I understand that there was an issue as the money was not reflecting but now two weeks later this has been resolved but I am yet to receive my R2900 refund. Do you think that's fair?<br> <br> I would like to take this further and would like your finance department to contact me on Monday. I was quick to be asked for payment so I would expect the same courtesy to be afforded to me.
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1 Star
3 (75%)