VC
Volkswagen Claremont
Unclaimed Business
VC
Volkswagen Claremont
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Volkswagen Claremont
Volkswagen Claremont has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Volkswagen Claremont across 58 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gordon M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:55
Disgusting and lies with dishonest service
I brought my car in for a terrible brake sound on the car a VW troc . They only replaced my front and rear brakes and not the discs because they said my discs is in range of the measurement of V.W standard. I showed the service advisor and the workshop Manager Wafieq Martin and i insisted that it’s wrong too replace my car with new brake pads and not new discs because the new pads will wear unevenly and my safety concern is installing new pads on worn discs can reduce braking efficiency and potentially creating a safety risk too my wife and 3 daughters all I can say VW Claremont don’t want too replace discs that have significant rust ,ridges on the outer and inner edge and that has visible scratches on them front and rear all they tell us customers is a bunch of ****s and the main cash funnel for VW service department is Wafieq Martin the workshop manager he saves vw money too not replacing parts on the cars don’t ever take your car too Claremont vw they a bunch of disgusting ******* I’ll never ever service or buy a car from them
Helpful (0)
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Gordon M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:55
Disgusting and lies with dishonest service
I brought my car in for a terrible brake sound on the car a VW troc . They only replaced my front and rear brakes and not the discs because they said my discs is in range of the measurement of V.W standard. I showed the service advisor and the workshop Manager Wafieq Martin and i insisted that it’s wrong too replace my car with new brake pads and not new discs because the new pads will wear unevenly and my safety concern is installing new pads on worn discs can reduce braking efficiency and potentially creating a safety risk too my wife and 3 daughters all I can say VW Claremont don’t want too replace discs that have significant rust ,ridges on the outer and inner edge and that has visible scratches on them front and rear all they tell us customers is a bunch of ****s and the main cash funnel for VW service department is Wafieq Martin the workshop manager he saves vw money too not replacing parts on the cars don’t ever take your car too Claremont vw they a bunch of disgusting ******* I’ll never ever service or buy a car from them
0
Replies (0)ER
Esther R
1 reviews | Active since Jan 2020
23 Dec 2025, 06:07
Serious Safety Incident and Consequential Loss Following Recent Service – Urgent Escalation
Dear Management Team, I am writing to formally escalate a serious safety incident that occurred shortly after my vehicle was serviced at VW Claremont, as well as the significant disruption and loss that has resulted from this failure. I collected my vehicle after a service and was given no indication that there were any outstanding mechanical or safety concerns. However, yesterday while driving at approximately 120 km/h on the freeway, I suddenly lost the ability to change gears. This created an extremely dangerous situation in live traffic. I had to slow the vehicle down using my brakes and manoeuvre to the side of the road to avoid what could very easily have been a fatal accident. To be unequivocally clear: this was a life-threatening incident. In addition to this, the air-conditioning system failed shortly after the service, which further raises concerns about the quality and scope of the inspection carried out. When I contacted the dealership, I was informed that these issues were not checked because I did not “specifically instruct” the service team to do so. I find this explanation deeply concerning and unacceptable. As a customer, I am not a mechanic. The entire purpose of booking a vehicle in for a service at an authorised VW dealership is to rely on professional expertise, diagnostics, and safety assessments. Expecting a customer to identify or request checks for potentially critical drivetrain or gearbox-related failures fundamentally undermines the purpose of a professional service. At no point was I advised of any potential risks, faults, or concerns. I was sent away with the understanding that my vehicle was roadworthy and safe. It was not. Beyond the immediate safety risk, this failure has completely disrupted my personal plans and holiday period. I am now without a vehicle, unable to travel to visit my family. I am effectively stranded during what was meant to be my holiday, as a direct result of a vehicle that should never have been cleared after service. This inconvenience, distress, and loss of mobility sit squarely with VW Claremont. This is not a minor complaint. It is a serious safety and service failure with real-world consequences. I expect this matter to be treated with the urgency and seriousness it warrants.
Helpful (0)
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Esther R
1 reviews | Active since Jan 2020
23 Dec 2025, 06:07
Serious Safety Incident and Consequential Loss Following Recent Service – Urgent Escalation
Dear Management Team, I am writing to formally escalate a serious safety incident that occurred shortly after my vehicle was serviced at VW Claremont, as well as the significant disruption and loss that has resulted from this failure. I collected my vehicle after a service and was given no indication that there were any outstanding mechanical or safety concerns. However, yesterday while driving at approximately 120 km/h on the freeway, I suddenly lost the ability to change gears. This created an extremely dangerous situation in live traffic. I had to slow the vehicle down using my brakes and manoeuvre to the side of the road to avoid what could very easily have been a fatal accident. To be unequivocally clear: this was a life-threatening incident. In addition to this, the air-conditioning system failed shortly after the service, which further raises concerns about the quality and scope of the inspection carried out. When I contacted the dealership, I was informed that these issues were not checked because I did not “specifically instruct” the service team to do so. I find this explanation deeply concerning and unacceptable. As a customer, I am not a mechanic. The entire purpose of booking a vehicle in for a service at an authorised VW dealership is to rely on professional expertise, diagnostics, and safety assessments. Expecting a customer to identify or request checks for potentially critical drivetrain or gearbox-related failures fundamentally undermines the purpose of a professional service. At no point was I advised of any potential risks, faults, or concerns. I was sent away with the understanding that my vehicle was roadworthy and safe. It was not. Beyond the immediate safety risk, this failure has completely disrupted my personal plans and holiday period. I am now without a vehicle, unable to travel to visit my family. I am effectively stranded during what was meant to be my holiday, as a direct result of a vehicle that should never have been cleared after service. This inconvenience, distress, and loss of mobility sit squarely with VW Claremont. This is not a minor complaint. It is a serious safety and service failure with real-world consequences. I expect this matter to be treated with the urgency and seriousness it warrants.
0
Replies (0)B
Berenice
1 reviews | Active since Jan 2020
11 Dec 2025, 21:53
Stefan Le Roux
I just want to thank you for the quality of service you provided. I sincerely appreciate your efficient, gracious customer service and the level of detail and accountability you have demonstrated.It's not often that one encounters such a high level of customer service, and I commend you for exceeding my expectations🙏 A big thank you for going above and beyond your limits. I know you done alot in the background.Your dedication hasn't gone unnoticed it's truly appreciated 🥹 Believe me if i say I was not excited for my new car and I'm sure you picked that up 🤔. Reason for that was i was blown away with your "Customer service/ Gold Heart".You have a heart so rare and beautiful, and that makes you truly special.🌺 I'm in the retail sector and it's rare to get the level of customer service you shown me.Volgswagen Tableview must be damn lucky to have you as a teammate. You a piece of Gold (i hope your manager feels the same way i do). I AM SO GREATFUL AND APPRECIATIVE OF ALL YOUR EFFORTS.THANK YOU! THANK YOU! THANK YOU! STEFAN LE ROUX. YOU THE BEST!
Helpful (0)
|Replies (0)B
Berenice
1 reviews | Active since Jan 2020
11 Dec 2025, 21:53
Stefan Le Roux
I just want to thank you for the quality of service you provided. I sincerely appreciate your efficient, gracious customer service and the level of detail and accountability you have demonstrated.It's not often that one encounters such a high level of customer service, and I commend you for exceeding my expectations🙏 A big thank you for going above and beyond your limits. I know you done alot in the background.Your dedication hasn't gone unnoticed it's truly appreciated 🥹 Believe me if i say I was not excited for my new car and I'm sure you picked that up 🤔. Reason for that was i was blown away with your "Customer service/ Gold Heart".You have a heart so rare and beautiful, and that makes you truly special.🌺 I'm in the retail sector and it's rare to get the level of customer service you shown me.Volgswagen Tableview must be damn lucky to have you as a teammate. You a piece of Gold (i hope your manager feels the same way i do). I AM SO GREATFUL AND APPRECIATIVE OF ALL YOUR EFFORTS.THANK YOU! THANK YOU! THANK YOU! STEFAN LE ROUX. YOU THE BEST!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 03:57
Claremont VW - Disgusting non existent service
Disgusting customer service from Claremont VW. I contacted once using their online chat service and requested that the parts manager contact me regarding a part that I inquired about. Was promised that I would get a call on the same day or the next. Inquired again online and submitted the form requesting to be contacted, and again not a single response. These guys are terrible when it comes to customer service
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 03:57
Claremont VW - Disgusting non existent service
Disgusting customer service from Claremont VW. I contacted once using their online chat service and requested that the parts manager contact me regarding a part that I inquired about. Was promised that I would get a call on the same day or the next. Inquired again online and submitted the form requesting to be contacted, and again not a single response. These guys are terrible when it comes to customer service
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Replies (0)NG
Nonyameko G
1 reviews | Active since Jan 2020
18 Feb 2025, 08:44
Best service
Clients are treated with respect and advise positively ,They listen and care
Helpful (0)
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Nonyameko G
1 reviews | Active since Jan 2020
18 Feb 2025, 08:44
Best service
Clients are treated with respect and advise positively ,They listen and care
0
Replies (0)IH
Irfaan H
1 reviews | Active since Jan 2020
15 Feb 2025, 08:01
Extremely Dissatisfied Customer Experience
Dishonest: Two weeks prior to the scheduled service, a quote was provided and a booking made. However, the day before the appointment, a different service consultant contacted me, stating the cost would be R3000 higher. When questioned about this significant discrepancy, the consultant's explanation was that items that might need to be done had been added to my job card. This explanation was unconvincing and evasive. This bait-and-switch tactic is unacceptable and suggests a lack of transparency in pricing, as these potential additional services were not discussed or disclosed during the initial quoting process. Suspicious (**** - watch the video link): I received a call informing me of two windscreen chips and was asked if I wanted them repaired. Knowing of only one chip, I authorized the repair. Upon collection, two seemingly random stickers were placed on the windscreen, but the original chip remained untouched. https://vm.tiktok.com/ZMknuTMDY/ Neglect and Lack of Communication: I was instructed to collect my car at 4:30 PM. Arriving at 4:10 PM, I waited patiently until 4:45 PM without being approached by any staff member. At 4:50 PM, I finally sought assistance myself. The service consultant's excuse, claiming she didn't know who I was despite my being the only customer present and having made eye contact with her previously, is implausible. This lack of attention and communication is particularly concerning given the pre-arranged collection time and suggests a disregard for customer time and satisfaction. It's highly probable that this negligence stemmed from my earlier challenge to the inflated quote.
Helpful (0)
|Replies (0)IH
Irfaan H
1 reviews | Active since Jan 2020
15 Feb 2025, 08:01
Extremely Dissatisfied Customer Experience
Dishonest: Two weeks prior to the scheduled service, a quote was provided and a booking made. However, the day before the appointment, a different service consultant contacted me, stating the cost would be R3000 higher. When questioned about this significant discrepancy, the consultant's explanation was that items that might need to be done had been added to my job card. This explanation was unconvincing and evasive. This bait-and-switch tactic is unacceptable and suggests a lack of transparency in pricing, as these potential additional services were not discussed or disclosed during the initial quoting process. Suspicious (**** - watch the video link): I received a call informing me of two windscreen chips and was asked if I wanted them repaired. Knowing of only one chip, I authorized the repair. Upon collection, two seemingly random stickers were placed on the windscreen, but the original chip remained untouched. https://vm.tiktok.com/ZMknuTMDY/ Neglect and Lack of Communication: I was instructed to collect my car at 4:30 PM. Arriving at 4:10 PM, I waited patiently until 4:45 PM without being approached by any staff member. At 4:50 PM, I finally sought assistance myself. The service consultant's excuse, claiming she didn't know who I was despite my being the only customer present and having made eye contact with her previously, is implausible. This lack of attention and communication is particularly concerning given the pre-arranged collection time and suggests a disregard for customer time and satisfaction. It's highly probable that this negligence stemmed from my earlier challenge to the inflated quote.
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Replies (0)LN
AB
August B
1 reviews | Active since Jan 2020
20 Dec 2024, 13:41
Frustrating Experience with Suvante and Delays in My Claim
I am extremely frustrated with how Suvante has handled the repairs for my vehicle. Despite clear authorization from the Innovation Group and repeated communication from my side, the process has been unnecessarily drawn out. Initially, there was confusion over the quotes. Critical issues, including the boot lock and coolant bottle, were excluded in the approved quote despite being flagged due to overheating. Suvante later clarified that these items were included in a second quote. However, this back-and-forth could have been avoided with better communication and transparency. To make matters worse, the Innovation Group confirmed authorization for repairs, including the clutch components, yet Suvante has not consolidated the quotes into one updated document as requested by them. Instead, I keep receiving excuses about waiting for further authorization and challenges with Innovation's processes. While I understand the challenges of dealing with assessors and insurers, as a customer, I should not have to follow up multiple times or feel like I am caught in the middle of a back-and-forth between the repairer and the insurer. This experience has been exhausting and has severely delayed the repairs to my vehicle. I urge Suvante and the repair workshop to improve their communication, streamline their processes, and work more efficiently with insurers to prevent such frustrating experiences for customers in the future.
Helpful (0)
|Replies (0)AB
August B
1 reviews | Active since Jan 2020
20 Dec 2024, 13:41
Frustrating Experience with Suvante and Delays in My Claim
I am extremely frustrated with how Suvante has handled the repairs for my vehicle. Despite clear authorization from the Innovation Group and repeated communication from my side, the process has been unnecessarily drawn out. Initially, there was confusion over the quotes. Critical issues, including the boot lock and coolant bottle, were excluded in the approved quote despite being flagged due to overheating. Suvante later clarified that these items were included in a second quote. However, this back-and-forth could have been avoided with better communication and transparency. To make matters worse, the Innovation Group confirmed authorization for repairs, including the clutch components, yet Suvante has not consolidated the quotes into one updated document as requested by them. Instead, I keep receiving excuses about waiting for further authorization and challenges with Innovation's processes. While I understand the challenges of dealing with assessors and insurers, as a customer, I should not have to follow up multiple times or feel like I am caught in the middle of a back-and-forth between the repairer and the insurer. This experience has been exhausting and has severely delayed the repairs to my vehicle. I urge Suvante and the repair workshop to improve their communication, streamline their processes, and work more efficiently with insurers to prevent such frustrating experiences for customers in the future.
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