Frustrating Experience with Suvante and Delays in My Claim

I am extremely frustrated with how Suvante has handled the repairs for my vehicle. Despite clear authorization from the Innovation Group and repeated communication from my side, the process has been unnecessarily drawn out.

Initially, there was confusion over the quotes. Critical issues, including the boot lock and coolant bottle, were excluded in the approved quote despite being flagged due to overheating. Suvante later clarified that these items were included in a second quote. However, this back-and-forth could have been avoided with better communication and transparency.

To make matters worse, the Innovation Group confirmed authorization for repairs, including the clutch components, yet Suvante has not consolidated the quotes into one updated document as requested by them. Instead, I keep receiving excuses about waiting for further authorization and challenges with Innovation's processes.

While I understand the challenges of dealing with assessors and insurers, as a customer, I should not have to follow up multiple times or feel like I am caught in the middle of a back-and-forth between the repairer and the insurer. This experience has been exhausting and has severely delayed the repairs to my vehicle.

I urge Suvante and the repair workshop to improve their communication, streamline their processes, and work more efficiently with insurers to prevent such frustrating experiences for customers in the future.