AB
August B
Active since Dec 2020
5
Reviews
0
Industries
Reviews
5 reviews16 months ago
Frustrating Experience with Suvante and Delays in My Claim
I am extremely frustrated with how Suvante has handled the repairs for my vehicle. Despite clear authorization from the Innovation Group and repeated communication from my side, the process has been unnecessarily drawn out. Initially, there was confusion over the quotes. Critical issues, including the boot lock and coolant bottle, were excluded in the approved quote despite being flagged due to overheating. Suvante later clarified that these items were included in a second quote. However, this back-and-forth could have been avoided with better communication and transparency. To make matters worse, the Innovation Group confirmed authorization for repairs, including the clutch components, yet Suvante has not consolidated the quotes into one updated document as requested by them. Instead, I keep receiving excuses about waiting for further authorization and challenges with Innovation's processes. While I understand the challenges of dealing with assessors and insurers, as a customer, I should not have to follow up multiple times or feel like I am caught in the middle of a back-and-forth between the repairer and the insurer. This experience has been exhausting and has severely delayed the repairs to my vehicle. I urge Suvante and the repair workshop to improve their communication, streamline their processes, and work more efficiently with insurers to prevent such frustrating experiences for customers in the future.
0 replies
16 months ago
Poor Service and Discrepancies with Warranty Coverage
I am extremely disappointed with the service I have received from WeBuyCars’ extended warranty provider, Innovation Group. I am currently facing a situation where several components and repairs under my policy are being denied, despite them being explicitly covered in the policy document. Here are the issues I encountered: 1. The Clutch Slave Cylinder, Brake Master Cylinder, Driver Window Switch, Water Pump, and Tie Rod End were all denied, despite clear references to these parts being covered under specific sections of the policy. 2. Coolant Bottle/Cap and Boot Lock were also marked as not covered, which contradicts the policy's mention of these components being part of the coverage. 3. I was also told that an assessor needs to inspect the vehicle before any repairs can be authorized, but this is causing unnecessary delays. I was informed the assessor might only be available days later, which will leave me without my vehicle during the holiday period. This lack of urgency and professionalism is unacceptable. I have tried to resolve these issues with customer service, but I have not received any satisfactory response. The lack of clarity and poor communication is frustrating, especially when the policy clearly states these components should be covered. I am deeply dissatisfied with how this situation is being handled and will be exploring my options with other warranty providers in the future.
56 replies
23 months ago
Innovation Group should be cancelled if they won't deliver as promised.
I am writing this review to express my extreme frustration and disappointment with the way Innovation Group has handled my recent claim for repairs on my BMW 118i. My vehicle, which overheated, was taken to BMW on the 13th of May 2024, and a detailed report of the damaged parts was submitted on the 14th to claim for repairs together with a quote for the parts and repairs. Despite the clear policy coverage that should include the necessary repairs, Innovation Group has only authorized a total of R21,000.00. This amount is significantly lower than the actual costs required to restore my vehicle to a functional state. This situation has now dragged on far too long, and I am starting the third week without my car. The delays and insufficient authorization amounts have caused significant inconvenience and hardship. I have sent a detailed email to the Innovation Group Claims Department, outlining the discrepancies and requesting a reconsideration of the authorizations to reflect the actual repair costs quoted by BMW. However, the lack of response and resolution is deeply frustrating. I strongly urge Innovation Group to review my case thoroughly and honor the policy coverage as promised. As a paying customer, I expect timely and fair treatment, which has unfortunately not been the case here. I hope this review highlights the issues I am facing and prompts a swift resolution. I look forward to hearing back from the Innovation Group with a satisfactory resolution soon.
53 replies
23 months ago
*** service providers
I am writing to express my deep anger and dissatisfaction with the service I have received. On Tuesday, May 14, 2024, I lodged a claim for my BMW. It has now been two weeks, and I am still without my car. Despite numerous phone calls and emails, I have received no communication or updates regarding the status of my claim. It is incredibly frustrating to see a company that promises "transformation expertise" deliver such poor service. While you ensure timely collection of payments through debit orders, you fail miserably in addressing the needs and concerns of your customers. This experience has shown a wide gap between your promises and the reality faced by customers like myself. Communication is key in any business relationship, and your lack of responsiveness and transparency is unacceptable. I sincerely hope this feedback serves as a wake-up call for you to reassess your customer service processes. As customers, we deserve better.
53 replies
65 months ago
Bull**** services.
Well I am ****ed-off by the services you guys are providing on a serious note. I haven’t used the Network for sometime and now I am being billed for something I did not use for almost the whole Month of November and I have logged a number of complaints about the 5G network not working, I recently paid R1178.00 and now I am being billed R1,256.79 of which I don’t know what is it for. If this is the kind of service you guys are going to provide, please cancel all my subscriptions because this makes no sense at all, I am totally angry and disappointed at how you guys operate.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)