ER
Esther R
Active since Oct 2014
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Serious Safety Incident and Consequential Loss Following Recent Service – Urgent Escalation
Dear Management Team, I am writing to formally escalate a serious safety incident that occurred shortly after my vehicle was serviced at VW Claremont, as well as the significant disruption and loss that has resulted from this failure. I collected my vehicle after a service and was given no indication that there were any outstanding mechanical or safety concerns. However, yesterday while driving at approximately 120 km/h on the freeway, I suddenly lost the ability to change gears. This created an extremely dangerous situation in live traffic. I had to slow the vehicle down using my brakes and manoeuvre to the side of the road to avoid what could very easily have been a fatal accident. To be unequivocally clear: this was a life-threatening incident. In addition to this, the air-conditioning system failed shortly after the service, which further raises concerns about the quality and scope of the inspection carried out. When I contacted the dealership, I was informed that these issues were not checked because I did not “specifically instruct” the service team to do so. I find this explanation deeply concerning and unacceptable. As a customer, I am not a mechanic. The entire purpose of booking a vehicle in for a service at an authorised VW dealership is to rely on professional expertise, diagnostics, and safety assessments. Expecting a customer to identify or request checks for potentially critical drivetrain or gearbox-related failures fundamentally undermines the purpose of a professional service. At no point was I advised of any potential risks, faults, or concerns. I was sent away with the understanding that my vehicle was roadworthy and safe. It was not. Beyond the immediate safety risk, this failure has completely disrupted my personal plans and holiday period. I am now without a vehicle, unable to travel to visit my family. I am effectively stranded during what was meant to be my holiday, as a direct result of a vehicle that should never have been cleared after service. This inconvenience, distress, and loss of mobility sit squarely with VW Claremont. This is not a minor complaint. It is a serious safety and service failure with real-world consequences. I expect this matter to be treated with the urgency and seriousness it warrants.
0 replies
4 months ago
Exceptional Service and Outstanding Human Care from Outsurance Operator
Dear Outsurance Team, I would like to take a moment to give the highest possible praise to one of your operators, Rilesh Naidoo- who assisted me during what was one of the most frightening moments I have ever experienced. I was alone, stuck on the highway in Tokai, in the middle of nowhere, completely panicked and overwhelmed. As a woman on my own, my fear levels were extremely high and Rilesh Naidoo remained calm, professional, and deeply reassuring. Even when my phone cut off he called me back. When I couldn’t explain my location due to panic, he calmly guided me, provided a WhatsApp number, and asked me to send my location when possible. When the phone died again, he still called me back and reassured me that help was on the way. His ability to keep me calm, focused, and safe during such a vulnerable moment was nothing short of extraordinary. He didn’t just do his job — he showed genuine care, patience, and humanity. His tone, reassurance, and professionalism helped me regain control when I was completely out of my mind with fear. If tipping were possible, I would have tipped him without hesitation — he deserves a million stars. Rilesh Naidoo represented Outsurance at the highest possible standard. Because of him, I felt protected, supported, and truly insured — not just on paper, but as a person. This experience has reinforced my belief that Outsurance is a company that genuinely cares about its clients. Please ensure that Rilesh Naidoo is acknowledged and recognised for the incredible service he delivered. He made a terrifying situation manageable and safe, and I will never forget the role he played today. With sincere gratitude, Esther
53 replies
36 months ago
Rentokil dont get rid of pests they are the PEST!
The follow up consultation with Rentokil has left me reeling. The consultant who arrived to do a follow up fumigation, totally trashed my apartment. He sprayed the poisonous liquid all over my cutlery, crockery and food. When I questioned him, he dismissed me and stated that I can always just rinse everything, every time I need to use it. After he has left, I spent the greater part of my afternoon washing all my plates, cups, glasses, pots and cutlery to get this poisonous liquid off. I had to throw away all my food that was open in my cupboard that he had sprayed all over. He had sprayed that liquid all over my floors and left puddles of water everywhere. I had to mop up my entire apartment and wash my bathroom mats as they were drenched in that liquid. The manner in which he went about doing his job, was without any due care or regard for me and my family. Rather than getting rid of the pests he became the pest. I will never contact Rentokil again, and my advice to any family that wants to make use of their services is to be mindful of a few of the consultants who have no regard for their clients and their health. I am still reeling at what a nuisance this follow up service was, I am utterly disgusted.
53 replies
55 months ago
BULL**** SERVICE FROM ARAMEX - GOODS NOT RECEIVED AFTER 3 MONTHS!!!!
My tracking number is : 33870160085 I purchased my items on Shein on the 17th of August 2021. I still have not received them to date! Every time I call Aramex I am given the promise that they will deliver my items to me soon but I am still waiting. This is very unprofessional and I honestly feel robbed! If i do not get my items delivered to me soon i will have to open a case of Fraud against Aramex!!! This is extremely appalling customer service!!! I need answers and I need them immediately!!!
0 replies
90 months ago
PATHETIC AND TOTALLY **** SERVICE FOR EYELASHES AT DREAM NAILS CAVENDISH IN CAPE TOWN!
I had my eyelashes done by a nail technician at dream nails on Saturday Morning by the name of Eugenice. She totally messed them up! I came in for a fill and left with a totally different look to what i previously had. She took almost 2 hours to do NOTHING! I look and feel like total **** and it irritates me that Dream Nails can employ someone to work on your eyes and charge such a hefty fee, when they KNOW that the technician is inexperienced and jst chancing it! It angers me that they have no regard for their loyal customers and would just take any person to try anything and charge a fee for it! I am so ****ing ****ed off words cannot begin to describe how ANGRY I AM. It is not FAIR and i feel ROBBED! Its the festive season for goodness sake! Dont jst employ trainees to make more money! Employee people who will provide a fantastic service and leave the customer happy! I am so disappointed its actually UNBELIEVABLE!!!!!
0 replies
98 months ago
SO ****ING SICK AND TIRED OF WAITING FOR A WEEK FOR MY CELLPHONE. WHAT THE ****
IN THIS ECONOMY, MTN IS SLEEPING ON THEIR ***ING LAURELS. I HAVE BEEN PATIENT AND NOW I AM JUST SICK AND ****ING TIRED. I HAVE PROCESSED AN APPLICATION FOR A NEW CELLPHONE CONTRACT AND IT HAS BEEN ONE WEEK WITHOUT ANY FORM OF CORRESPONDENCE - WHAT THE ****. I NEED ANSWERS!!! HOW IS IT THAT PEOPLE CAN TAKE OUT CONTRACTS WITH VODACOM OR CELL C AND RECEIVE TOP CLASS SERVICE WITHIN 24 HOURS. WHY IN THE WORLD WILL A LOYAL MTN CUSTOMER WAIT FOR A WEEK. I NEED ANSWERS WHAT THE **** IS GOING ON. SHOULD I TAKE MY MONEY SOMEWHERE ELSE?
53 replies
98 months ago
SICK AND TIRED OF POOR SERVICE AT MTN RONDEBOSCH
I AM SICK AND TIRED OF HOW SLOW MTN RONDEBOSCH'S SYSTEM WORKS. I ORDERED MY PHONE ONE WEEK AGO, AND I STILL HAVE NOT RECEIVED ANY COMMUNICATION OR APPROVAL. DOES IT ****ING TAKE THAT LONG!!! I HAVE FRIENDS WHO HAVE TAKEN CONTRACTS WITH OTHER PROVIDERS AND HAVE RECEIVED THEIR PHONE WITHIN 24 HOURS. WHAT THE HELL IS GOING ON, I NEED ANSWERS. PERHAPS VODACOM CAN TEACH MTN A THING OR TWO ABOUT TURN AROUND TIME! FOR ****S SAKE.
53 replies
98 months ago
MTN RONDEBOSCH - PATHETIC EXCUSES
I AM SICK AND TIRED OF HOW SLOW MTN RONDEBOSCH'S SYSTEM WORKS. I ORDERED MY PHONE ONE WEEK AGO, AND I STILL HAVE NOT RECEIVED ANY COMMUNICATION OR APPROVAL. DOES IT ****ING TAKE THAT LONG!!! I HAVE FRIENDS WHO HAVE TAKEN CONTRACTS WITH OTHER PROVIDERS AND HAVE RECEIVED THEIR PHONE WITHIN 24 HOURS. WHAT THE HELL IS GOING ON, I NEED ANSWERS. PERHAPS VODACOM CAN TEACH MTN A THING OR TWO ABOUT TURN AROUND TIME! FOR ****S SAKE.
53 replies
98 months ago
MTN RONDEBOSCH - SLOWEST CELLPHONE PURCHASE TURNAROUND IN THE WORLD
I started an application for a cellphone with the MTN Rondebosch branch on Thursday the 22nd of March and till today the 28th of March, I have yet to receive my phone. I have been a loyal MTN customer for years, i am appalled at the fact that other service providers are offering a turn around service within under 24 hours and here at MTN one week later, i am still waiting. I am highly irritated and very tempted to just cancel this entire process and take my money elsewhere. At this rate it would be a miracle if i managed to get my cellphone before the Easter break. Please advise.
106 replies
100 months ago
NO SENSE OF URGENCY TO ASSIST THOSE IN NEED!!!!
I HAD MY PHONE STOLE ON MONDAY MORNING. MONDAY EVENING I MANAGED TO GET A NEW SIM CARD AND CALL MTN FOR A SIM SWAP. FAST FORWARD TO TODAY, I AM STILL WAITING. WHAT THE *** IS GOING ON!! I HAVE NOT BEEN ABLE TO PROCESS ANYTHING ONLINE, RECEIVE ANY IMPORTANT CALLS NOTHING!! I HAVE CALLED MTN MORE THAN 20 TIMES BETWEEN MONDAY AND TODAY AND THEY ARE INCOMPETENT AND THEY DONT CARE. I AM ***ING FRUSTRATED. CAN I GET ASSISTANCE PLEASE!!!
210 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)