Rentokil Initial

Based on recent customer reviews, Rentokil Initial is facing significant dissatisfaction across its pest control and hygiene services. Customers consistently mention unresolved infestations after costly treatments, with recurring themes of poor follow-up, ignored emails, and unreturned calls from account managers and branch staff. A frequent concern involves contract and billing disputes, including difficulty cancelling services and unauthorised debit order deductions. Several reviewers describe damage to property, alleged reckless driving by employees, and a perceived lack of accountability. The overall tone reflects deep frustration with broken promises and inadequate resolution of complaints.