Active since Aug 2017
Further to my earlier communication, Rentokil have come back to me to the effect that they do not believe that they are responsible for the R12 000 damage that their negligence caused to my bedside lamp. Their rationale? It was my responsibility to move all furniture in the room to be treated. Ergo, the operative balancing the mattress on its side has no responsibility for the fact that it toppled and destroyed my bedside lamp. Was this responsibility of mine explained prior to the visit? NO, IT WAS NOT. Should the (experienced?) operator be expected to understand the potential implications of his brain-dead approach? YES, HE SHOULD. Further to my earlier review(the details are identica): Rentikil's ball-less avoidance of responsibility took FOUR MONTHS before they tasked a low-level worker ant to break the news to me. NOBODY should allow Rentokil anywhere near their home if they have any concern for the integrity of the contents. DISGUSTING.
Rentokil, in the process of spraying my bedroom for bedbugs, negligently destroyed a very expensive, specialised bedside lamp. I claimed recompense for the cost: R12 000-odd. That was November 2025. Today is March 4 2026: to date nothing from them other than insincere apologies and promises to get back to me "by Monday morning", for example - absolutely nothing.
Ordered a new dishwasher on 13 March. Received a notification that the order had been despatched on Tuesday 16 March (no problem with that - weekend, etc.). Then comes the confirmation that delivery is expected to be before 17h00 on Wednesday . . . . 24 March! Eight days in transit from Cape Town to Bonnievale - a mere 180Km away? And I was charged an additional R200 for delivery of a large, heavy appliance (which in itself is not terrible). What ****** useless courier company are these clowns using?? I could probably order from Amazon (not that I would EVER do business with Jeff Bezos) and have it delivered from the USAQ in less time than that.
Have had several occasions to use their help line. On each and every occasion, the assistance was very friendly and the problem sorted out in short order. And they talk in human being terms!
Trying to locate a service centre in SA is about as easy as striking a match on a bowl of jelly. Also, their ink-jet printer/scanners are rubbish - and when they break down, you might as well throw them in the river - which I am tempted to do.
This is what I have just emailed to the babySoft so-called "Careline". Some "Care: I believe that your company is guilty of gross dishonesty, and I plan to tell as many people as possible about it. The facts: BabySoft Fresh White: · You sell 9-packs of plain BabySoft rolls · They are priced at (something like) R54.99 · They contain 350 sheets per roll BabySoft Aloe and Shea Butter: · You sell 9-packs of these rolls · They are priced exactly the same as the Fresh White · They contain 200 sheets per roll. Now here is the sneaky part: Both 9-packs are identical in size. However, if you examine the rolls, the Fresh White is wound quite tightly, and the fancy ones are wound very loosely. You are trying to mislead the public into paying seventy five per cent more for the benefit(?) of wiping your bum with shea butter, whilst believing that they are getting the same quantity as they do of the plain ones. This is outright crookery. Your company clearly has no ethics whatever. I am disgusted.
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