ZS
Zane S
Active since Jul 2010
22
Reviews
0
Industries
Reviews
22 reviews2 months ago
NOT RECOMMENDED-USELESS SERVICE
Terrible Service! No reply to emails, no call backs when leaving messages for account managers, branch managers and team leaders. Have requested change of account manager on numerous occasions only to be faced with the same useless service from the next. JHB branch site is so outdated that its got Diane listed as branch manager only to be told when requesting a call from her that she resigned more than 2 years ago. Tried to cancel our (lack of) services but told there will be a 90 day cancellation period and a 30% fee for exiting early. So they give you ******* service but then keep you tied in regardless. GREED at its best, Cant wait for our contract to end so we can move on.
168 replies
8 months ago
**** Vibes and ****** Call Centre Agents!
Received a call from a lady in the call centre, when I asked where she got my info from she stated "from the national consumer database", no such thing exists in South Africa. Conversation lead to POPI act and so on but when I started objecting the nonsense this individual was saying, she turned around and said I just argue becuase im white and hung up the phone. I googled the business, found a website and tried to call in to report the consultant but the number on the site doesnt exist. The nuimber they called from is for a call centre and doesnt take incoming calls. Upon checking the NCR registered Debt Counsellors it appears they are NCR registered but the number on the NCR also just goes straight to VM. **** Vibes?!
1 reply
13 months ago
********* and rude
Rude, unprofessional from the first interaction. Not recommended at all... Likely a **** based on other HP reviews and conduct of the sales people. Telling customers that the DEBT COUNSELLOR is referring them to have them removed from Debt Review. Why would any counsellor give clients away... Come on! Such a weak, ********* sales pitch! Reported to the NCR as well as this business is acting outside of the NCR regulations and they have no NCR number it appears!
53 replies
13 months ago
REGRETS!
My recent experience with Tracker is EXACTLY WHY i didnt want to sign up in the first place. If it wasnt for my insurance basically forcing me to sign up with a tracking service I would never have done so. So, my recent experience is as follows, I changed bank accounts recently, I sent an email and an online query toTracker informing YOU of this. No reply, no callback, no confirmation received almost a month later. Yesterday I get a call from an agent who was not only rude and pushy but had no idea that I had already asked Tracker to update my debit order details. Now he is calling me demanding money, because the debit order didnt go off because Tracker clearly doesnt handle queries very well? I asked him to send me an email, ,so I can provide yet another channel of the new banking details so the debit order can be updated and of course, I have still not received any comunication. The frustrating part is that tracker hooks you into these long term contracts expecting payment monthly but our expectation is that if we pay we get service, i dont get service but im expected to pay but I cant cancel. These contracts should be on a month to month and relative to the service received.
160 replies
17 months ago
Useless! Don't do it!
This is exactly why I cancelled my services with VOX. Customer service is non existent! I cancelled with VOX months and months ago as I get messed around on a new line for my home residence. Regardless of the cancellation you still had a device delivered to me and I was forced to accept it by the courier company at the time. Since then I have sent multiple emails asking for the hardware to be collected, few times you have sent me notification of someone coming to collect to which I informed you guys no one is at that address during office hours and please contact me to arrange alternate collection address. No response, couriers pitch up when no one is home and the device (still in its packaging) is at my offices waiting to be collected. Yesterday, I get an invoice for R1999 for hardware not returned, hardware which YOU. Have failed to collect for more than a year. I call in to query and arrange collection as clearly your staff are too *********** to do this, I get told it's now my responsibility to return it. It's not going to happen, arrange collection during office hours at my office address provided, cancel the invoice and we can walk away! Thanks for reminding me once again why I cancelled all my VOX services.
127 replies
17 months ago
****!
****mers! Asked for NCR number and was told I am not allowed to ask such questions, its rude of me to do so. They hung up. When I called back to speak to someone else they said I need to leave my details so a consultant can call me back as thats company policy. What are you guys hiding?
0 replies
23 months ago
Lack Communication and people skills!
I was previosuly with VOX and only had a good experience, this time around its been nothing but bad communication, broken promises and arogant even rude interactions! I contacted VOX on Monday 3 June, dealt with a very friendly and helpful Kim Ling, since this interaction I have had little to no commuciation and the interaction today with Project manager was nothing but disappointing as Boitumelo is rude, aggressive and arrogant in her approach to dealing with this matter. To top it all off, VOX has taken 4 days to confirm my address as "VUMATEL" cant find it, this after I myself spoek to Vumatel on Monday and we had no problem with address and confirming where the problem with the line started. I am one more "mishap" from telling VOX to cancel anything done to this point and I will find someone who actually wants to help me get reconnected!
106 replies
25 months ago
Not recommended
7 weeks to sort out a insurance claim and it's still not resolved... The technician Jonathan has been nothing but helpful and friendly but dealing with his superior Willie has been beyond frustrating. Communication lacks, excuses are plenty. Would not recommend them! Wish I had checked HP before agreeing to use them as the service provider for this claim. We live and learn...
0 replies
30 months ago
Great Service
Brad and his team have been great, bond was timeously approved and the communication throughout the process was better than expected. We are settled and happy in our new home! Keep it up...
0 replies
31 months ago
USELESS After Sales Service!
Shocking Experience! Two weeks of calls, emails, whatsapp support and still nothing has been sorted. Stories change IF AND WHEN i get hold of someone. Get pushed to rating services whilst talking to "Support" staff. Today they tell me to use my personal bank account and ID number as they are unable to assist me in loading a profile for a club account although its clearly mentioned in the service offering that club aaccounts can be created and activated when using the yoco card machine. So due to IGNORANCE, they encouraging me to commit ***** it appears? Been on hold now for 27 minutes trying to reach someone in ACTIVATIONS but it appears my call has been lost as I have not had a single AUTOMATED voice informing me of ANYTHING. My patience with YOCO has run out honeslty!
131 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
19 (86.36363636363636%)