DN
Dream Nails
Unclaimed Business
DN
Dream Nails
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Dream Nails
Dream Nails has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Dream Nails across 115 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
MD
Melissa D
1 reviews | Active since Jan 2020
6 Feb 2025, 06:50
Poor disappointing experience
I previously had a terrible experience with a Hollywood waxing technician who burned me so badly that I had to rush to the pharmacy that same evening and was put on a course of medication. Since then, I’ve struggled to find a reliable place for waxing—until someone recommended Dream Nails in Canal Walk. Based on that recommendation, I decided to give them a try. I called on Monday to make a booking, but their phone line wasn’t working—something that, in hindsight, should have been my first red flag. I ended up communicating via WhatsApp with a lady named Mariet. The very first question I asked was whether their Hollywood wax included the grooves of the leg (bikini line) and the lower stomach area (just above the private area). Mariet confirmed that it did. I asked this specifically because some salons include those areas while others don’t, and given their high prices, I wanted to be sure. On my way to the appointment, my sister warned me to be cautious, reminding me of my previous bad experience. I reassured her, thinking, It’s Canal Walk—it should be fine. Upon arrival at Dream Nails, I was immediately unimpressed. There was no warm welcome or friendly atmosphere, which is something you’d expect as a new client. The front of the shop, with its foot spa chairs and nail bars, looked presentable, but when I entered the waxing room, I was completely shocked. The room was tiny, with walls that didn’t extend up to the ceiling, meaning I could hear everything outside, and everyone could hear me. There was a dirty wall shelf next to a kettle where I had to place my bag and clothes. There was no pillow for my head, and the plastic covering on the bed looked unclean—it wasn’t sanitized in front of me either. To make matters worse, the technician was dressed in casual clothing, including a leather jacket. How does a professional salon not have proper uniforms or hygiene standards? The space was so cramped that I couldn’t even open my legs fully without the technician bumping into me every time she moved. The wax was excessively hot, and despite telling her this, she continued without adjusting it. The strips got stuck on my skin, and she struggled to remove them. The pain was excruciating—far worse than any waxing I’ve experienced in all my years of doing this. And this is despite me having shared my previous burn experience with her beforehand. I had also reconfirmed with her that the wax included the bikini line and the area above the private area, and she reassured me that it did. I left in so much pain and frustration that I didn’t even check properly. It was only when I got home that I noticed all the remaining hair in the bikini line area. I immediately messaged Mariet on WhatsApp and followed up the next morning with photos as proof. Hours later, I received only a casual apology and was told to come back. When I explained that it was a major inconvenience due to how far I lived, Mariet responded that the technician, Privilege, claimed she couldn’t wax that area because it was part of my legs—despite me confirming with both Mariet and the technician beforehand that it was included. Since then, they have ignored me—no sincere apology, no accountability, and no offer of compensation. I am truly disappointed and disgusted that a salon in Canal Walk operates this way. I will never return, nor will I ever recommend them to anyone.
Helpful (0)
|Replies (0)MD
Melissa D
1 reviews | Active since Jan 2020
6 Feb 2025, 06:50
Poor disappointing experience
I previously had a terrible experience with a Hollywood waxing technician who burned me so badly that I had to rush to the pharmacy that same evening and was put on a course of medication. Since then, I’ve struggled to find a reliable place for waxing—until someone recommended Dream Nails in Canal Walk. Based on that recommendation, I decided to give them a try. I called on Monday to make a booking, but their phone line wasn’t working—something that, in hindsight, should have been my first red flag. I ended up communicating via WhatsApp with a lady named Mariet. The very first question I asked was whether their Hollywood wax included the grooves of the leg (bikini line) and the lower stomach area (just above the private area). Mariet confirmed that it did. I asked this specifically because some salons include those areas while others don’t, and given their high prices, I wanted to be sure. On my way to the appointment, my sister warned me to be cautious, reminding me of my previous bad experience. I reassured her, thinking, It’s Canal Walk—it should be fine. Upon arrival at Dream Nails, I was immediately unimpressed. There was no warm welcome or friendly atmosphere, which is something you’d expect as a new client. The front of the shop, with its foot spa chairs and nail bars, looked presentable, but when I entered the waxing room, I was completely shocked. The room was tiny, with walls that didn’t extend up to the ceiling, meaning I could hear everything outside, and everyone could hear me. There was a dirty wall shelf next to a kettle where I had to place my bag and clothes. There was no pillow for my head, and the plastic covering on the bed looked unclean—it wasn’t sanitized in front of me either. To make matters worse, the technician was dressed in casual clothing, including a leather jacket. How does a professional salon not have proper uniforms or hygiene standards? The space was so cramped that I couldn’t even open my legs fully without the technician bumping into me every time she moved. The wax was excessively hot, and despite telling her this, she continued without adjusting it. The strips got stuck on my skin, and she struggled to remove them. The pain was excruciating—far worse than any waxing I’ve experienced in all my years of doing this. And this is despite me having shared my previous burn experience with her beforehand. I had also reconfirmed with her that the wax included the bikini line and the area above the private area, and she reassured me that it did. I left in so much pain and frustration that I didn’t even check properly. It was only when I got home that I noticed all the remaining hair in the bikini line area. I immediately messaged Mariet on WhatsApp and followed up the next morning with photos as proof. Hours later, I received only a casual apology and was told to come back. When I explained that it was a major inconvenience due to how far I lived, Mariet responded that the technician, Privilege, claimed she couldn’t wax that area because it was part of my legs—despite me confirming with both Mariet and the technician beforehand that it was included. Since then, they have ignored me—no sincere apology, no accountability, and no offer of compensation. I am truly disappointed and disgusted that a salon in Canal Walk operates this way. I will never return, nor will I ever recommend them to anyone.
0
Replies (0)QN
Qhamaninande N
1 reviews | Active since Jan 2020
7 Sept 2024, 16:56
Best beauty service ever
One of the best places I've been to from their high quality nails to out of this service. my nails have lasted me more than 4 weeks which is amazing! I always leave with a big smile on my face you won't regret anything ladies #ReviewstoRiches
Helpful (0)
|Replies (0)QN
Qhamaninande N
1 reviews | Active since Jan 2020
7 Sept 2024, 16:56
Best beauty service ever
One of the best places I've been to from their high quality nails to out of this service. my nails have lasted me more than 4 weeks which is amazing! I always leave with a big smile on my face you won't regret anything ladies #ReviewstoRiches
0
Replies (0)MJ
Melody Jarret-Baker
1 reviews | Active since Jan 2020
30 Oct 2023, 09:56
Ruining my wedding nails
Dream Nails and Beauty Clearwater have done a great job chasing a customer away. Zoe did a sterling job of giving me lumpy nails, mismatched french manicure colour and half filled gel nails. I went in last Wednesday to have my nails done for my wedding. I was not happy and went in yesterday and Maureen took photos and said that she would check whether they can refund me as I told her that I don't have another 2 hours to waste because I'm making final wedding arrangements and am at work during the day. She called me this morning and said that Head Office said that they don't do refunds and that I must make a plan to come in to have the nails soaked off. I don't understand why they would want to soak them off for me as that's not going to help me have nice nails for my wedding and am also not sure what part of I don't have time they don't understand. I would strongly recommend avoiding them if you want to have nice nails done!
Helpful (0)
|Replies (0)MJ
Melody Jarret-Baker
1 reviews | Active since Jan 2020
30 Oct 2023, 09:56
Ruining my wedding nails
Dream Nails and Beauty Clearwater have done a great job chasing a customer away. Zoe did a sterling job of giving me lumpy nails, mismatched french manicure colour and half filled gel nails. I went in last Wednesday to have my nails done for my wedding. I was not happy and went in yesterday and Maureen took photos and said that she would check whether they can refund me as I told her that I don't have another 2 hours to waste because I'm making final wedding arrangements and am at work during the day. She called me this morning and said that Head Office said that they don't do refunds and that I must make a plan to come in to have the nails soaked off. I don't understand why they would want to soak them off for me as that's not going to help me have nice nails for my wedding and am also not sure what part of I don't have time they don't understand. I would strongly recommend avoiding them if you want to have nice nails done!
0
Replies (0)KE
Kazlen E
1 reviews | Active since Jan 2020
4 Sept 2023, 08:24
Throw your money away
Just WOW, imagine on spring day pedi season kicks off and you receive a -1 "DREAM PEDI" rather a nightmare, first my the****** was late so the receptionist started my pedi she did it dry not soaking of feet just started then the the****** arrives and takes over soak feet what ever then as the apply polish there lights go so she does it in the dark with her phone torch eventually Clearwater malls generators kick in and I am sent off nails not even dry smudged as I walked out.... Okay I give them a break load shedding is the pits I am t shedding … R340.00 down the drain. Never again
Helpful (0)
|Replies (0)KE
Kazlen E
1 reviews | Active since Jan 2020
4 Sept 2023, 08:24
Throw your money away
Just WOW, imagine on spring day pedi season kicks off and you receive a -1 "DREAM PEDI" rather a nightmare, first my the****** was late so the receptionist started my pedi she did it dry not soaking of feet just started then the the****** arrives and takes over soak feet what ever then as the apply polish there lights go so she does it in the dark with her phone torch eventually Clearwater malls generators kick in and I am sent off nails not even dry smudged as I walked out.... Okay I give them a break load shedding is the pits I am t shedding … R340.00 down the drain. Never again
0
Replies (0)BE
Bianca E
1 reviews | Active since Jan 2020
25 May 2023, 07:14
Pathetic service once again!
I'd like to bring to your attention that your cape gate branch has cancelled my appointment - on the day of the appointment! I made this appointment well in advance and I'm seriously not impressed that the reason for canceling is that the only beautician is not in today. how can you only have one person?? It's extremely poor service ! This is the second time that this shop canceled my appointment on the same day. the previous time they rescheduled me to the next day just to cancel again! best you work on this because as cliché as it is, you have lost me as a customer. not that you probably give a damn anyways.
Helpful (0)
|Replies (0)BE
Bianca E
1 reviews | Active since Jan 2020
25 May 2023, 07:14
Pathetic service once again!
I'd like to bring to your attention that your cape gate branch has cancelled my appointment - on the day of the appointment! I made this appointment well in advance and I'm seriously not impressed that the reason for canceling is that the only beautician is not in today. how can you only have one person?? It's extremely poor service ! This is the second time that this shop canceled my appointment on the same day. the previous time they rescheduled me to the next day just to cancel again! best you work on this because as cliché as it is, you have lost me as a customer. not that you probably give a damn anyways.
0
Replies (0)QS
Qushu S
1 reviews | Active since Jan 2020
8 Aug 2022, 07:03
Dream nails is the worst when it comes to waxing
I went to dream nails last week Monday to wax. It was such a horrible and traumatic experience. The lady didn’t know how to wax, i had to stop the process as she was only hurting me. As if I that was not enough they charged me the whole amount. I after that went to Camelot spa, they did an exceptional job.
Helpful (0)
|Replies (0)QS
Qushu S
1 reviews | Active since Jan 2020
8 Aug 2022, 07:03
Dream nails is the worst when it comes to waxing
I went to dream nails last week Monday to wax. It was such a horrible and traumatic experience. The lady didn’t know how to wax, i had to stop the process as she was only hurting me. As if I that was not enough they charged me the whole amount. I after that went to Camelot spa, they did an exceptional job.
0
Replies (0)