MJ
Melody Jarret-Baker
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews30 months ago
Ruining my wedding nails
Dream Nails and Beauty Clearwater have done a great job chasing a customer away. Zoe did a sterling job of giving me lumpy nails, mismatched french manicure colour and half filled gel nails. I went in last Wednesday to have my nails done for my wedding. I was not happy and went in yesterday and Maureen took photos and said that she would check whether they can refund me as I told her that I don't have another 2 hours to waste because I'm making final wedding arrangements and am at work during the day. She called me this morning and said that Head Office said that they don't do refunds and that I must make a plan to come in to have the nails soaked off. I don't understand why they would want to soak them off for me as that's not going to help me have nice nails for my wedding and am also not sure what part of I don't have time they don't understand. I would strongly recommend avoiding them if you want to have nice nails done!
0 replies
72 months ago
How to disappoint your customers and provide poor client service at the same time!!
Ordered a mothers day gift on 4 May and full payment was made. I received an e-mail today from Netflorist advising me that they are unable to fulfil my order and that I need to advise them whether I would like a voucher or a refund. Called the Call centre (at my expense), held on for 5 minutes to get through to someone. Spoke to Shandre Lapen who told me that their system will not allow me to order something that is not in stock and that I can place another order. Their system should not have allowed me to place the order in the first place if they did not have stock! I asked to speak to a supervisor and have now been holding on for 20 minutes! Does he think I'm stupid? He obviously has no idea how to handle an irate client and is making me hold on until I eventually drop the call! He hasn't even bothered to get back to me during the entire time that I have held on. WHAT IS THE POINT OF ORDERING IN ADVANCE AND GETTING THIS RESPONSE A DAY BEFORE DELIVERY SHOULD TAKE PLACE? Offer me an alternative hamper or something instead of fobbing me off.
0 replies
108 months ago
Can't help to replace a home window???
<p>Called the call centre at around 08:15 this morning. Lance logged a call (Ref: ********** ) and said he would send the request to the Roodepoort branch and tell them it is urgent. 12:30 and still no call from the branch. Called the call centre and spoke to Kyle Pillay who told me to call the branch. I COULD HAVE DONE THAT MYSELF IF YOU HAD TOLD ME AT 08:00!!!!</p> <p>When I asked to speak to a manager at the call centre, I was transferred to Megan Dippenaar who called the branch and got a lady by the name of Felicity to speak to me.</p> <p>Felicity informs me that they cannot replace the window for me today as they have no employees due to the taxi blockade. COULD THEY NOT CALL ME AND LET ME KNOW THAT THEY CANNOT HELP???</p> <p> </p> <p>I'm now stuck trying to find someone else who can try and help me! Absolutely shocking!</p>
56 replies
119 months ago
FNB App is a scam!
<p>I have a new handset and have tried unsuccessfully to set it up. With the new setup requirements, I have to enter my card number. I have done so and entered the OTP sent to me and am still not able to get the app linked.</p> <p>This morning when I tried yet again, I received an sms to say that my card has been DEACTIVATED due to the pin being entered incorrectly?????</p> <p>The message also states that I need to go in to the bank to have this resolved, or they will CANCEL???</p> <p>1. The issue with the app not accepting my information is FNB's issue.</p> <p>2. Why do I now have to waste my time going in to the bank because of the changes they have made?</p> <p>RESOLVE THIS!!!</p>
53 replies
136 months ago
No Delivery and a hundred excuses
Ordered product a while ago and received a confirmation mail on 02 Feb 2015 that said my product would be delivered in 24 - 48 hours. By Thursday 5 Feb, I called and spoke to Lizanne who promised that my parcel would be delivered by latest 16:30 the same day. No parcel received. Called AGAIN this morning and Spoke to Tarryn. She said she would escalate to her manager, which was not done. She e-mailed me advising that the courier missed yesterday's delivery time and that they would deliver today. I requested that they deliver by 12:00. <br> Now, At 15:00, and numerous calls later and chats with various staff, including Paul van Niekerk, I still do not have my parcel.<br> <br> I dread to think when I will receive this parcel or the next one which is supposedly being dispatched on Monday.<br> <br> I have wasted time and phonecalls trying to resolve Kalahari's issues.<br> <br> How difficult is it to deliver a parcel? - ORDER: 1005004979
77 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (20%)
1 Star
4 (80%)