Ruining my wedding nails

Dream Nails and Beauty Clearwater have done a great job chasing a customer away. Zoe did a sterling job of giving me lumpy nails, mismatched french manicure colour and half filled gel nails. I went in last Wednesday to have my nails done for my wedding. I was not happy and went in yesterday and Maureen took photos and said that she would check whether they can refund me as I told her that I don't have another 2 hours to waste because I'm making final wedding arrangements and am at work during the day. She called me this morning and said that Head Office said that they don't do refunds and that I must make a plan to come in to have the nails soaked off. I don't understand why they would want to soak them off for me as that's not going to help me have nice nails for my wedding and am also not sure what part of I don't have time they don't understand. I would strongly recommend avoiding them if you want to have nice nails done!