IH
Irfaan H
Active since Jan 2015
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Extremely Dissatisfied Customer Experience
Dishonest: Two weeks prior to the scheduled service, a quote was provided and a booking made. However, the day before the appointment, a different service consultant contacted me, stating the cost would be R3000 higher. When questioned about this significant discrepancy, the consultant's explanation was that items that might need to be done had been added to my job card. This explanation was unconvincing and evasive. This bait-and-switch tactic is unacceptable and suggests a lack of transparency in pricing, as these potential additional services were not discussed or disclosed during the initial quoting process. Suspicious (**** - watch the video link): I received a call informing me of two windscreen chips and was asked if I wanted them repaired. Knowing of only one chip, I authorized the repair. Upon collection, two seemingly random stickers were placed on the windscreen, but the original chip remained untouched. https://vm.tiktok.com/ZMknuTMDY/ Neglect and Lack of Communication: I was instructed to collect my car at 4:30 PM. Arriving at 4:10 PM, I waited patiently until 4:45 PM without being approached by any staff member. At 4:50 PM, I finally sought assistance myself. The service consultant's excuse, claiming she didn't know who I was despite my being the only customer present and having made eye contact with her previously, is implausible. This lack of attention and communication is particularly concerning given the pre-arranged collection time and suggests a disregard for customer time and satisfaction. It's highly probable that this negligence stemmed from my earlier challenge to the inflated quote.
0 replies
50 months ago
Do not buy Hotelier Beds
I hope that as a consumer you are reading this before making your purchase. I have nothing bad to say about the service I received in the stored I purchased my mattress from. What happens afterwards is where things turn sour. Long story short, I contacted the store within the 2 year guarantee on the 10th December 2021 about springs that can be felt when I lay. My issue is still unresolved. Whenever I email or call, the store owner will escalate the issue to the higher ups but absolutely nothing happens. I understand that issues such as mine are out of the store owners hands. They escalate, but absolutely no action takes place from the higher ups or "Factory". If you are still considering to buy a mattress from 1 of their stores, reach out to me and let me explain my experience to you. The full story.
0 replies
51 months ago
Extremely poor aftersales service - would not recommend
I would strongly recommend that you reconsider ever purchasing from them based on the aftersales service alone! On the 10th December 2021 I called them and then as instructed, I emailed my concern to the address given. Since then, I have not received any calls or emails about the mattress other than when I called or emailed to find out. Mattress was purchased on 17 December 2019. During 2021 I started feeling pains in my hip bone on both sides to the extent that I could not lay on my sides at all. I realised while trying to readjust myself in bed 1 night that I could feel the springs. That's when it occurred to me that the pains were cause by the springs of the mattress. FYI - The mattress is advertised with a 2 year guarantee and 15 year warranty and I am below the weight limit for the mattress. Mattress name - Padley Hotelier
0 replies
69 months ago
7 months with a phone that I am paying for
Dear MTN On the 3rd of January 2020 I signed a contract with MTN for a Hisense Infinity H30 Lite. A little over 3 weeks later the phone was returned with a speaker problem. Then LOCKDOWN happened. I was very reasonable and understood that I would have to wait a while for any feedback on the phone. Months went by with the finger pointed to Hisense causing the delay. On 22 June I finally received the phone back only to return it a few days later with a different issue. A Hisense rep was in the store when I returned the phone and troubleshooted the issue. He agreed that the phone is faulty. Here we are, 10th August 2020, 7 months after my initial return. I have been nice, and I have been patient only because I have spare phone to use. Please keep in mind that i have been paying my contract that is supposed to include a phone! I refuse to accept the same phone and I refuse to accept a new phone but the same model. My next step would be to get my lawyer involved which I feel would be very unnecessary. Thank You Irfaan
0 replies
69 months ago
7 months without my phone - apparently you are the delay
Dear Hisense I ma writing this review uncertain where i should direct my anger and frustration as there is another party involved. My reason for ultimately writing to you is that the feedback i have been given is that you are the delay. On the 3rd of January 2020 i signed a contract with MTN for a Hisense Infinity H30 Lite. A little over 3 weeks later the phone was returned with a speaker problem. and then...LOCKDOWN happened. I was very reasonable and understood that I would have to wait a while for any feedback on the phone. Months went by with the finger pointed to Hisense causing the delay. On 22 June I finally received the phone back only to return it a few days later with a different issue. A Hisense rep was in the store when I returned the phone and troubleshooted the issue. Here we are, 10th August 2020, 7 months after my initial return. Please HELP me get this resolved. I have been nice, and I have been patient only because i have spare phone to use. I refuse to accept the same phone and i refuse to accept a new phone but the same model. Thank You Irfaan
0 replies
73 months ago
Please help me
Writing this hoping that i would be contacted by you. On the 6th April I paid for off peak hours LTE data (R250). Since then to date i have been unable to make use of it. Speeds recorded have been between 0.01mbps and 0.07mpbs. Since 6 April i have sent 5 emails requesting help and received only 1 response which was not useful. I have had chat conversations with several consultants and again nobody could help. The conversations end abruptly and I am left stranded and having to start a new chat.
0 replies
73 months ago
Please help me
Writing this hoping that i would be contacted by you. On the 6th April I paid for off peak hours LTE data (R250). Since then to date i have been unable to make use of it. Speeds recorded have been between 0.01mbps and 0.07mpbs. Since 6 April i have sent 5 emails requesting help and received only 1 response which was not useful. I have had chat conversations with several consultants and again nobody could help. The conversations end abruptly and I am left stranded and having to start a new chat.
0 replies
75 months ago
Very poor and disappointing after sales service
On the 9th December I called Homechoice about a mattress I had purchased where the stitching is coming apart. The person I dealt with said that they would log a call with the bed company and get back to me. Since then, Homechoice has not contacted me once to follow up. Instead, I myself called a number of times. Nobody is able to let me know if the call has been logged or what steps will follow. This is frustrating.
112 replies
98 months ago
landline not working for 2 weeks and counting
I have been experiencing issues with my landline for a little over 2 weeks. The issue has been logged with Telkom but still not resolved. Only promises that a technician will be sent out. What annoys me most is that i have spent quite a lot on airtime making calls that would have otherwise been made using my landline, as well as on calls to Telkom. I have never defaulted on my payment but I am certain that if i did, my line would have been cut immediately... So what happens when i am paying for a service that I am not getting?
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)