Extremely Dissatisfied Customer Experience

Dishonest: Two weeks prior to the scheduled service, a quote was provided and a booking made. However, the day before the appointment, a different service consultant contacted me, stating the cost would be R3000 higher. When questioned about this significant discrepancy, the consultant's explanation was that items that might need to be done had been added to my job card. This explanation was unconvincing and evasive. This bait-and-switch tactic is unacceptable and suggests a lack of transparency in pricing, as these potential additional services were not discussed or disclosed during the initial quoting process.

Suspicious (**** - watch the video link): I received a call informing me of two windscreen chips and was asked if I wanted them repaired. Knowing of only one chip, I authorized the repair. Upon collection, two seemingly random stickers were placed on the windscreen, but the original chip remained untouched.

https://vm.tiktok.com/ZMknuTMDY/

Neglect and Lack of Communication: I was instructed to collect my car at 4:30 PM. Arriving at 4:10 PM, I waited patiently until 4:45 PM without being approached by any staff member. At 4:50 PM, I finally sought assistance myself. The service consultant's excuse, claiming she didn't know who I was despite my being the only customer present and having made eye contact with her previously, is implausible. This lack of attention and communication is particularly concerning given the pre-arranged collection time and suggests a disregard for customer time and satisfaction. It's highly probable that this negligence stemmed from my earlier challenge to the inflated quote.