Arrogant sevice from Store Manager

The worst service I have ever experienced! My wife and I visited HEIDE MARIE MEIER JEWELERS at Mall@Reds on Saturday 28/10/2017 to check if her ring fits which was manufactured at their store using my mother’s gold claw ring with diamonds, which said diamonds were to be taken out and put into my wife’s ring. After inquiring about my mother’s ring, it was nowhere to be found. The manager, Carol van der Westhuizen, was phoning around like crazy trying to find out if Any of the other employees know where the ring is. Carol then took my wife’s number and said that she would find out what’s going on and give her a call or Whatsapp before the end of the day regarding any information on the whereabouts of my mother’s ring. NO CALL OR WHATSAPP WAS RECEIVED ON 28/10/2017. On Tuesday 31/10/2017, my wife phoned the store after 17:00 to follow up on information of the lost ring of my mother, the sales consultant on duty was not aware of the lost ring and told us that Carol is not there, and neither is any other form of management. In other words, no senior personnel were on duty!! On Wednesday 01/11/2017, my wife phoned again and spoke to Carol van der Westhuizen and still no ring or information regarding the whereabouts of the lost ring, Carol said that she needs to speak to ex-employees of the store to find out any information regarding the lost ring and could only provide information on Thursday 02/11/2017 in the morning. On Thursday 02/11/2017, my wife phoned again and spoke to Carol van der Westhuizen, who then answered my wife arrogantly saying that she has no information now, she will call her later. My wife received a call from Carol and was told that an elderly lady collected it from the store, and who ever collected the item didn’t even sign for it (as I did when I fetched my father’s ring from the store) and the store has no proof of the collection (NOT MY MOTHER INCASE YOU WERE WONDERING OR ANY OTHER ELDERLY LADY THAT I MAY KNOW) so please make a turn at HEIDE MARIE MEIER JEWELERS AT MALL@REDS as they have a new promotion in store. !!!!!!!!!GET FREE JEWELERY NO PROOF OF IDENTIFICATION REQUIRED OR PROOF OF PURCHASE, LIMITED TIME ONLY AND WHILE STOCK LAST!!!!!!!!! Carol van der Westhuizen has an extremely arrogant and sarcastic attitude towards my wife, when my wife is simply trying to get information with regards to my mother’s lost ring that has sentimental value to our family, but the best that, CAROL VAN DER WESTHUIZEN (MANAGER OF THE YEAR) can do, is give us a CREDIT of R520.00 against our outstanding balance in store, which is only the weight value of the gold ring. SO, AFTER MY LAWYER SENT HER A LETER WE STILL GET AN EXTREMELY ARROGANT ATTITUDE!! Carol van der Westhuizen, thank you for your assistance and arrogance so far. By the time you are reading this and have dragged another person’s business through the mud, I would have already given in my complaint at the JEWELLERY COUNCIL OF SOUTH AFRICA!!! HOW IS THAT FOR GREAT SERVICE!!! I AM EVEN GOING THE EXTRA MILE FOR YOU CAROL