Poor Quality products and workmanship

Bought an engagement ring here. When I collected it, it was not the size I requested it to be resized to, yet still had to pay again to resize it back. I kept it safe until the day I had to pop the question and 9 days later a jewel fell out. I paid to have it repaired by Heide-Marie. 2 Days after it was repaired another jewel fell out. Their workmanship is shoddy and they refuse to give any guarantees. That tells you they have no faith in their products or workmanship. Do not buy here