They promote theft

Yesterday 17 April 2024, my wife forgot her phone and purse in a checkers trolley at the parking lot as the mall was closing late around d 17:30. Going back early in the morning we recovered the purse from checkers management but the phone gone. The mall refused to help us view footages to see who stole the phone, they even refused to tell us who returned the purse. They promote theft by their employees and protect only their images they don't care about their customers. Shop at Heidelberg mall at your own risk because your belongings are not safe, you won't even get support from the mall management.