HM
Heidelberg Mall
Unclaimed Business
HM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Heidelberg Mall
Heidelberg Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Heidelberg Mall across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Karin M
1 reviews | Active since Jan 2020
12 Jun 2025, 18:06
... I have no words
I had a very bad experience in Heidelberg Mall today. I went to the public toilets opposite Dis-chem Pharmacy. I entered one of the cubicles and locked the door. When I tried opening the door, it would not unlock. I tried to get somebody's attention but being midweek, there weren't many people visiting the toilets. I started to panic and being in this state of mine only after banging and yelling for about 15 minutes, I then realized I can phone the Management Office. The receptionist after hearing about the problem sent help. The lady could not open the door and asked me to use my key, I refused as I was scared my key may break. She then called for help and a gentleman arrived. He also could not open the door. Being a cubicle with no way of getting out but the door, I was starting to feel sick and had breathing problems. A third person came to help and broke the door lock and I was able to get out of the cubicle after more than an hour. I then went to the Management office and still being traumatized, the door at this office was locked and there was a sign reading "push" I pushed the door and it would not open, I then read the office hours on the door and as per the hours, the office should be open. A lady (I think it was the Mall Manager) then came out of an office pointing fingers. I did not know what she was pointing at. When she opened the door, she rudely said to me there is a bell I should ring. No where on the door does it read "ring the bell" and the bell is situated above eyesight on the left hand side of the door. I told her that I was locked in the toilet and asked if they check the toilet door locks as this could happen to others. She rudely said to me I can not make accusations if I was locked in one cubicle, she did not even asked if I was okay or offer me a glass of water for that matter. She could clearly see that I was traumatized but didn't seem to care and I just walked away. If this is the way Heidelberg Mall treats their customers, I would definitely not recommend anyone to visit the Mall. I was highly offended by her attitude. This incident happened today 12 June 2025 at about 10h45
Helpful (0)
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Karin M
1 reviews | Active since Jan 2020
12 Jun 2025, 18:06
... I have no words
I had a very bad experience in Heidelberg Mall today. I went to the public toilets opposite Dis-chem Pharmacy. I entered one of the cubicles and locked the door. When I tried opening the door, it would not unlock. I tried to get somebody's attention but being midweek, there weren't many people visiting the toilets. I started to panic and being in this state of mine only after banging and yelling for about 15 minutes, I then realized I can phone the Management Office. The receptionist after hearing about the problem sent help. The lady could not open the door and asked me to use my key, I refused as I was scared my key may break. She then called for help and a gentleman arrived. He also could not open the door. Being a cubicle with no way of getting out but the door, I was starting to feel sick and had breathing problems. A third person came to help and broke the door lock and I was able to get out of the cubicle after more than an hour. I then went to the Management office and still being traumatized, the door at this office was locked and there was a sign reading "push" I pushed the door and it would not open, I then read the office hours on the door and as per the hours, the office should be open. A lady (I think it was the Mall Manager) then came out of an office pointing fingers. I did not know what she was pointing at. When she opened the door, she rudely said to me there is a bell I should ring. No where on the door does it read "ring the bell" and the bell is situated above eyesight on the left hand side of the door. I told her that I was locked in the toilet and asked if they check the toilet door locks as this could happen to others. She rudely said to me I can not make accusations if I was locked in one cubicle, she did not even asked if I was okay or offer me a glass of water for that matter. She could clearly see that I was traumatized but didn't seem to care and I just walked away. If this is the way Heidelberg Mall treats their customers, I would definitely not recommend anyone to visit the Mall. I was highly offended by her attitude. This incident happened today 12 June 2025 at about 10h45
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Replies (0)SP
Sasha-lee Pretorius
1 reviews | Active since Jan 2020
2 Jun 2024, 09:03
Disgusting service!
This doesn't even deserve a one star. This is the most terrible Mugg & Bea i have ever experienced. Bad service! Ended up leaving my table without food that took over an hour. Waiters are rude , they are definitely not in the mood to serve clients You leave a review and they ask you to contact them just for them to tell you the email cannot be sent. Really bad bad bad service!
Helpful (0)
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Sasha-lee Pretorius
1 reviews | Active since Jan 2020
2 Jun 2024, 09:03
Disgusting service!
This doesn't even deserve a one star. This is the most terrible Mugg & Bea i have ever experienced. Bad service! Ended up leaving my table without food that took over an hour. Waiters are rude , they are definitely not in the mood to serve clients You leave a review and they ask you to contact them just for them to tell you the email cannot be sent. Really bad bad bad service!
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Replies (0)SK
Sydwell K
1 reviews | Active since Jan 2020
18 Apr 2024, 10:05
They promote theft
Yesterday 17 April 2024, my wife forgot her phone and purse in a checkers trolley at the parking lot as the mall was closing late around d 17:30. Going back early in the morning we recovered the purse from checkers management but the phone gone. The mall refused to help us view footages to see who stole the phone, they even refused to tell us who returned the purse. They promote theft by their employees and protect only their images they don't care about their customers. Shop at Heidelberg mall at your own risk because your belongings are not safe, you won't even get support from the mall management.
Helpful (0)
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Sydwell K
1 reviews | Active since Jan 2020
18 Apr 2024, 10:05
They promote theft
Yesterday 17 April 2024, my wife forgot her phone and purse in a checkers trolley at the parking lot as the mall was closing late around d 17:30. Going back early in the morning we recovered the purse from checkers management but the phone gone. The mall refused to help us view footages to see who stole the phone, they even refused to tell us who returned the purse. They promote theft by their employees and protect only their images they don't care about their customers. Shop at Heidelberg mall at your own risk because your belongings are not safe, you won't even get support from the mall management.
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Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
18 Nov 2023, 09:34
Excellent
Yesterday 2023/11/17 I was blessed by the excellent service on Nonhlanhla Mabaso. Well knowledgeable about her duties. Doesn't end the forever eager to deliver excellent results. Respect and reception are commendable together with her store manager. Its very encouraging to still find their peers who take their job seriously. Keep up the great job
Helpful (0)
|Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
18 Nov 2023, 09:34
Excellent
Yesterday 2023/11/17 I was blessed by the excellent service on Nonhlanhla Mabaso. Well knowledgeable about her duties. Doesn't end the forever eager to deliver excellent results. Respect and reception are commendable together with her store manager. Its very encouraging to still find their peers who take their job seriously. Keep up the great job
0
Replies (0)SM
Siphiwe M
1 reviews | Active since Jan 2020
1 Mar 2022, 19:12
Disappointed
I am not happy at all with the service I received at clicks @ Heidelberg Mall the Manager does not know how to speak to customer, I am so disappointed by the service I received. Clearly he does not know what customer service and satisfaction means. You can not argue with a customer in such a unprofessional manner!
Helpful (0)
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Siphiwe M
1 reviews | Active since Jan 2020
1 Mar 2022, 19:12
Disappointed
I am not happy at all with the service I received at clicks @ Heidelberg Mall the Manager does not know how to speak to customer, I am so disappointed by the service I received. Clearly he does not know what customer service and satisfaction means. You can not argue with a customer in such a unprofessional manner!
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Replies (0)LL
Lebza L
1 reviews | Active since Jan 2020
5 Jan 2021, 12:51
Nonsensical call agent behaviour
Your call center agent by the name of brenda, is the kind of individual who says all the right things in an interview and then when she got the job,her true colors shows that she is not doing that job because she loves it but she's doing it so that she can put bread on the table... She is arrogant,doesn't have phone etiquette, doesn't pick up the phone when she doesn't want to and then has the nerve to say "lalela la" to a customer who wants to be connected to a certain shop in the mall... She must either revisit her call center course if she ever did any or just don't wake up to go do the job she does not love because she is not serving any useful purpose for such a 1 street mall...
Helpful (0)
|Replies (0)LL
Lebza L
1 reviews | Active since Jan 2020
5 Jan 2021, 12:51
Nonsensical call agent behaviour
Your call center agent by the name of brenda, is the kind of individual who says all the right things in an interview and then when she got the job,her true colors shows that she is not doing that job because she loves it but she's doing it so that she can put bread on the table... She is arrogant,doesn't have phone etiquette, doesn't pick up the phone when she doesn't want to and then has the nerve to say "lalela la" to a customer who wants to be connected to a certain shop in the mall... She must either revisit her call center course if she ever did any or just don't wake up to go do the job she does not love because she is not serving any useful purpose for such a 1 street mall...
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Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
14 Dec 2020, 16:15
Heidelberg mall vodacom shop
Bad service I received from vodacom shop at Heidelberg mall, i took my phone for repairs since its insured but they are refusing to fix it. Please help
Helpful (0)
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Phindile M
1 reviews | Active since Jan 2020
14 Dec 2020, 16:15
Heidelberg mall vodacom shop
Bad service I received from vodacom shop at Heidelberg mall, i took my phone for repairs since its insured but they are refusing to fix it. Please help
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Replies (0)DS
Donnie S
1 reviews | Active since Jan 2020
25 Jun 2019, 10:44
High powered Laser lights shining right into customers eyes!!! WHICH CAN CASE IRREVERSIBLE DAMAGE!!!
The stores/shops near Game in Heidelberg mall have high powered lasers that shine right into the peoples eyes in store and when people walk by the store!!! THESE HIGH POWERED LASERS CAN BURN THE RETINAS OF THE EYES AND CAUSE IRREVERIBLE RETINAL DAMAGE!!!! I stared right into those laser lights and were blinded for a few min which easily means these are very high powered and might have cause irreversible damage!!! Can someone please tell these stupid store owners to remove all their very very harmful lazer lightshows please!!!!
Helpful (0)
|Replies (0)DS
Donnie S
1 reviews | Active since Jan 2020
25 Jun 2019, 10:44
High powered Laser lights shining right into customers eyes!!! WHICH CAN CASE IRREVERSIBLE DAMAGE!!!
The stores/shops near Game in Heidelberg mall have high powered lasers that shine right into the peoples eyes in store and when people walk by the store!!! THESE HIGH POWERED LASERS CAN BURN THE RETINAS OF THE EYES AND CAUSE IRREVERIBLE RETINAL DAMAGE!!!! I stared right into those laser lights and were blinded for a few min which easily means these are very high powered and might have cause irreversible damage!!! Can someone please tell these stupid store owners to remove all their very very harmful lazer lightshows please!!!!
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Replies (0)