SM
Sibongile M
Active since Mar 2023
12
Reviews
0
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Reviews
12 reviews14 months ago
Poor service
Reckless customer services On the 4/3/2025 they were quick to forward an SMS and Email. Starting that I missed monthly premium which was now overdue according to them cause I was suppose to pay it by 1 March 3025.I don't like to be treated like a useless or irresponsible customer. When it comes toy debt I ensure I honour them. On the same day I disputed the reminders and attached POP which showed the settlement amount I paid on the 17/2/2025. They were quick to state that they were attending toy communication and matter will be resolved soon. It's already the 6/3/2025 8 still haven't heard from them I don't
53 replies
15 months ago
Great service
When it comes to customer services, I believe services should equate value for money. We live in very economic challenging times.Its encouraging when the customer service meet expectations. I was at Heidelberg GP customer services today around 14:30. Services was good keep it up
56 replies
18 months ago
Thank you Hello peter for being the platform to register our experiences. I have previously applauded great service where deserved. The same where expectations were not met.Sanlaam life cover o. website sounds very good. They will make you feel you s
Bad service
212 replies
19 months ago
VVERY BAD CUSTOMER SERVICE
I have been a customer for more than 2 decades. Not even a single month have i missed my monthly premius.On 6/9/2024 i spoke to Bathandwa who efficiently and seamlessy assisted me to upgrade. Sadly i only noticed on 10/9/2024 that from the primary decoder i couldn't access apps(,Netflex,Showmax etc. I personnaly took it to Heidelberg multi choice where i recieved assistance and it was reset. Only to discover when i arrive at hone that now the secondary decoder had no signal. I spoke to Khanyisile Khumalo around 15:00. Who analyzed my qeury and stated that the problem of signal was from their side(multi choice) She assured me that she is escalating the matter it may take hours. On Thursday's 12 /9/2024 realizing i still had n9 signal i took both primary and secondary decoder to Heidelberg branch multi choice for as*****t. Reception was good and i was asuured that matter has been re escalated for both deciders to communicate. Attitude of the agency was professional. Unfortunately i never took her details to commend her service. She estimated at most it can take 8 hours. This morning around 08:00 while at work i called to check progress. i spoke to Nomvelo Madlala. Who confidently told me according to her as per data the problem was resolved. Arriving at home to my dismay day 3 still no signal on Secondary decoder. Despite all reassureanse from all parties assigned by Multi choice i engaged with. I called again today13 /9/2024 spoke to Vuyo Majozi. According to him on system the matter was never escalated. He instead advice's me to contact agencies who should come to asses the matter as according to him . Multi choice cant fix the problem on the side . Multi choice get your house in order. Train your staff properly and improve on your communication and data capturing to avoid contradicting yourselve. I pay Multi choice and i don't have time,pertol and airtime if you care to know.Very uphalling
265 replies
26 months ago
Vary bad service
It's disheartening that in these very bad economic days in our country. I have still chosen to retain my membership yet the service I have received is not worth every penny I part with. I consulted a specialist on the 4/12/2023. As advised on the 05/12/2023 called medical aid for assistance with regard to claim. I spoke to Helen Malatji who emailed me all relevant documents including the affidavit as my bank details have changed. On the 09/12/2023 I forwarded my Babk statement, Affidavit, Reciept as POP for claim. On the 17/12/2023 forwarded email enquiring about progress. As always I received prompt response that my matter was recieving attention I'll be allocated an agent to call me back. On the 18/12/2023 no call still I forwarded email expressing my disappointment on the snailpace and silence of gems. On the 19/12/2023 I eventually called customer service .Skhumbuzo Khoza answered my call.I later received his email that my documents were Incomplete. On the 26,/1/2024 I followed up progress with no joy. Instead I was informed that the bank affidavit I submitted was not done at SAPS . I made efforts to re do it and went to SAPS for affidavit confirming changed bank details. On the 16/2/2024 I called again monitoring progress since I'm not a priority to gems. With all its resources it felt my reclaim wasn't urgent hence I have to always probe for progress. I was then informed my I needed to submit invoice. Which I did and it was not the first time. I eventually recieved emal from gems on 28/2/2024 that payment has been finalized. To my shock today 6/2/2024 when enquiring Lerato informed me money was paid to the very non existing bank account. They have on their system yet I submitted affidavit confirming babk details. Its a shame to say the least
53 replies
27 months ago
Super excellent
Yesterday I browsed for best car track service providers, after being failed by a company I have been with for 11yrs.Accordung to ratings Cartrack was rated top. I have experienced that. Getting them to give me quote took less than 1 minute. Subscription was super quick thanks to Sbongile. She was very receptive professional and took her time going through terms and conditions as if I was the only caller. Kelebogile made follow up for installation and ensured I secured installation appointment ASAP. Today @ 11:00 Phalkiso pitched up for installation. I'm happy for taking the decision of terminating my 11 yr contract with a service provider that took me for granted. Cartrack your sense of urgency and professionalism is excellent. Keep it up
58 replies
27 months ago
Bab
Very bad service. Since 09:00 have been trying to get hold of customer services as per website . No call have been answered I have almost made more than 10 calls. Just to get feedback on my tracker upgrade/service. What's up useless all prompts followed with no help. Emails back and forth automated responses that I should follow I link which us not accessible. I can't imagine if I need of emergency help if I'm struggling to get mere custmoer attention. I have been with Matrix since 2013 June to date. Monthly premiums paid without fail. Since this morning I was told someone will call me. I don't believe in begging for services the competition is high.
174 replies
29 months ago
Excellent
Yesterday 2023/11/17 I was blessed by the excellent service on Nonhlanhla Mabaso. Well knowledgeable about her duties. Doesn't end the forever eager to deliver excellent results. Respect and reception are commendable together with her store manager. Its very encouraging to still find their peers who take their job seriously. Keep up the great job
0 replies
29 months ago
Excellent
Just when i was on the verge of serving a "divorce "of my 10yrs happily marriage to miway.Simply because of the bad experience i endured when tendering a claim in February 2023. In which i was on the right, but a reckless driver nearly ended my precious .Today i was blessed by the unexpected call for an offer .It is reassuring to still be served by customer orientated agents like Lehlogonolo Khumalo. Bonolo Magagula was excellent by all means. Im happy to have stayed and enjoy the benefits of loyalty to Miway than impulsively terminating my policy. Keep up the excellent work guys
73 replies
33 months ago
Excellent
What an excellent service i recieved from Vincent Mtetwa stationed as a store manager at Heidelberg Victorian Centre. Level of humility,respect,professionalism really compel me to pen my gratitude. Its humbling to find a man of his age with all these attributes. I felt valuable. I could not fail to even notice the respect he generally has even for his colleagues. Very impressive. Keep it up Vincent you are a force to be reckon
0 replies
Review Distribution
5 Star
6 (50%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (41.666666666666664%)