HEINEKEN Beverages
1.4|47 reviews
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Nelson M
1 reviews | Active since Member
17 Dec 2025, 19:27
Savanna Packaging
I am happy with Savanna Dry as an alcohol beverage but, I am specifically discontent with its current packaging, of 330 ml bottles from 6 to 12 in a single packaging. It always drops out and breaks, our stores like SPAR Tops, Shoprite, Local bottle stores do not take responsibility whatsoever. Pls contact me on 071 621 8177/079 073 8933.
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Replies (56)HEINEKEN Beverages's replyOfficial
05 Jan 2026, 09:59 Dear Nelson, Thank you for sharing your feedback with us. We truly appreciate your support of Savanna Dry and are sorry to hear about your experience with the current packaging. Your concerns regarding the 330ml bottle packs and the inconvenience caused by breakages are important to us. Please note that we have been made aware of the concerns around the packaging and have taken additional steps to ensure the packaging can be better handled without any dangers of breakage. Our goal is to make sure our products are not only enjoyable but also safe and convenient for our customers. If you experience a similar incident, please do not hesitate to capture photos or videos of the breakage and share them with our Consumer Care team at consumercare.za@heineken.com. We will gladly review the matter and compensate you for any inconvenience caused. Thank you for bringing this to our attention and for giving us the opportunity to improve. Your feedback helps us serve you better.
Warm Regards,
The consumer care team
Warm Regards,
The consumer care team
Best regards,
HEINEKEN Beverages's reply05 Jan 2026, 09:59
Official
Dear Nelson, Thank you for sharing your feedback with us. We truly appreciate your support of Savanna Dry and are sorry to hear about your experience with the current packaging. Your concerns regarding the 330ml bottle packs and the inconvenience caused by breakages are important to us. Please note that we have been made aware of the concerns around the packaging and have taken additional steps to ensure the packaging can be better handled without any dangers of breakage. Our goal is to make sure our products are not only enjoyable but also safe and convenient for our customers. If you experience a similar incident, please do not hesitate to capture photos or videos of the breakage and share them with our Consumer Care team at consumercare.za@heineken.com. We will gladly review the matter and compensate you for any inconvenience caused. Thank you for bringing this to our attention and for giving us the opportunity to improve. Your feedback helps us serve you better.
Warm Regards,
The consumer care team
Warm Regards,
The consumer care team
Best regards,