HEINEKEN Beverages
Verified Business
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
146h 1mReply Time
0 NPSUnlikely
Replied to 57% of negative reviews
Reply time on negative reviews: 146 hours 1 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
146h 1m
NPS Score
0
Recommended: Unlikely
Replied to 57% of negative reviews
Reply time on negative reviews: 146 hours 1 min
Review Distribution
1.6|8 Reviews
Jun '25 - May '26
5(12.5%)
4(0%)
3(0%)
2(12.5%)
1(75%)
5(12.5%)
4(0%)
3(0%)
2(12.5%)
1(75%)
Frequently Asked Questions About HEINEKEN Beverages
HEINEKEN Beverages has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 57% of negative reviews, typically within 146 hours 1 min. Hellopeter has tracked HEINEKEN Beverages across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Pieter K
1 reviews | Active since Jan 2020
2 Jan 2026, 12:52
Shocking customer service Heineken Beverages Stellenbosch
We have send several emails to JC Le Roux as well as to Heineken Beverages consumer complaints and have received zero feedback from them. We have had numerous cans of JC Le Roux Sauvignon Blanc with sedement inside and I have written 3 emails, phoned them and zero response.
Helpful (0)
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Pieter K
1 reviews | Active since Jan 2020
2 Jan 2026, 12:52
Shocking customer service Heineken Beverages Stellenbosch
We have send several emails to JC Le Roux as well as to Heineken Beverages consumer complaints and have received zero feedback from them. We have had numerous cans of JC Le Roux Sauvignon Blanc with sedement inside and I have written 3 emails, phoned them and zero response.
0
Replies (0)NM
Nelson M
1 reviews | Active since Jan 2020
17 Dec 2025, 19:27
Savanna Packaging
I am happy with Savanna Dry as an alcohol beverage but, I am specifically discontent with its current packaging, of 330 ml bottles from 6 to 12 in a single packaging. It always drops out and breaks, our stores like SPAR Tops, Shoprite, Local bottle stores do not take responsibility whatsoever. Pls contact me on 071 621 8177/079 073 8933.
Helpful (0)
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Nelson M
1 reviews | Active since Jan 2020
17 Dec 2025, 19:27
Savanna Packaging
I am happy with Savanna Dry as an alcohol beverage but, I am specifically discontent with its current packaging, of 330 ml bottles from 6 to 12 in a single packaging. It always drops out and breaks, our stores like SPAR Tops, Shoprite, Local bottle stores do not take responsibility whatsoever. Pls contact me on 071 621 8177/079 073 8933.
0
Replies (0)bJ
boy J
1 reviews | Active since Jan 2020
6 Nov 2025, 11:50
Heineken International & the JC Le Roux Farm, Stellenbosch (South Africa)
In 2022, Heineken International concluded its acquisition of Distell Group’s wine, cider, and ready-to-drink portfolio in South Africa—an expansion that included the JC Le Roux estate in Stellenbosch. The transaction was understood not only as a strategic strengthening of Heineken’s global footprint, but also as an opportunity for revitalisation, local investment, and long-term sustainability for the farm’s workforce and their families. However, reports from residents and community members indicate that the transition has not been as progressive for all stakeholders—particularly the families residing in worker housing on the farm, some of whom have lived and worked there for decades, and include retired employees whose livelihoods have historically been tied to the estate. A key recent incident has drawn public concern. On Monday, 3 November, the JC Le Roux estate reportedly had its electricity supply disconnected by Eskom due to unpaid electricity accounts. Production operations continued through the use of industrial generators, ensuring business continuity. However, the employee and retiree homes on the estate remained without power for approximately a week, according to affected families. Community members reported that: Families were left without refrigeration, resulting in loss of food and groceries already purchased. There was impaired access to heating, lighting, and safe living conditions. Many of the impacted families are historically classified as “coloured” communities—a factor that raises painful echo of long-standing patterns of labour-based housing vulnerability in the Western Cape. While Heineken may not have intended harm, the perception among residents is that the welfare of farm workers was not treated with the same level of urgency as operational requirements. This perception matters—particularly in a country where land, dignity, and labour history remain deeply sensitive and unresolved issues. In recent years, many rural communities across South Africa have witnessed a trend where long-standing farm residents face subtle or direct displacement pressures following ownership changes. In this context, decisions that compromise or destabilize worker housing—even indirectly—contribute to a broader climate of insecurity and distrust. Human Impact and Responsibility Corporate acquisitions come with more than contracts and vineyards. They come with people: families, histories, and communities who have been the human foundation of agricultural production for generations. When a multinational corporation enters this space, its responsibility is not merely economic—it is social, ethical, and reputational. Leaving workers’ homes in prolonged darkness while production runs uninterrupted—even if not intentional—communicates a hierarchy of priority that the public cannot ignore. A Question for Heineken Heineken publicly commits to sustainability, responsible operation, dignity, and respect for employees and the communities it touches. But do the events at JC Le Roux reflect those values in practice? And more importantly: Is Heineken comfortable with how this reflects on its image in South Africa— a nation where corporate accountability and historical sensitivity are not optional, but necessary? As the country watches, the answer—and the corrective action taken—will speak louder than any marketing campaign.
Helpful (0)
|Replies (0)bJ
boy J
1 reviews | Active since Jan 2020
6 Nov 2025, 11:50
Heineken International & the JC Le Roux Farm, Stellenbosch (South Africa)
In 2022, Heineken International concluded its acquisition of Distell Group’s wine, cider, and ready-to-drink portfolio in South Africa—an expansion that included the JC Le Roux estate in Stellenbosch. The transaction was understood not only as a strategic strengthening of Heineken’s global footprint, but also as an opportunity for revitalisation, local investment, and long-term sustainability for the farm’s workforce and their families. However, reports from residents and community members indicate that the transition has not been as progressive for all stakeholders—particularly the families residing in worker housing on the farm, some of whom have lived and worked there for decades, and include retired employees whose livelihoods have historically been tied to the estate. A key recent incident has drawn public concern. On Monday, 3 November, the JC Le Roux estate reportedly had its electricity supply disconnected by Eskom due to unpaid electricity accounts. Production operations continued through the use of industrial generators, ensuring business continuity. However, the employee and retiree homes on the estate remained without power for approximately a week, according to affected families. Community members reported that: Families were left without refrigeration, resulting in loss of food and groceries already purchased. There was impaired access to heating, lighting, and safe living conditions. Many of the impacted families are historically classified as “coloured” communities—a factor that raises painful echo of long-standing patterns of labour-based housing vulnerability in the Western Cape. While Heineken may not have intended harm, the perception among residents is that the welfare of farm workers was not treated with the same level of urgency as operational requirements. This perception matters—particularly in a country where land, dignity, and labour history remain deeply sensitive and unresolved issues. In recent years, many rural communities across South Africa have witnessed a trend where long-standing farm residents face subtle or direct displacement pressures following ownership changes. In this context, decisions that compromise or destabilize worker housing—even indirectly—contribute to a broader climate of insecurity and distrust. Human Impact and Responsibility Corporate acquisitions come with more than contracts and vineyards. They come with people: families, histories, and communities who have been the human foundation of agricultural production for generations. When a multinational corporation enters this space, its responsibility is not merely economic—it is social, ethical, and reputational. Leaving workers’ homes in prolonged darkness while production runs uninterrupted—even if not intentional—communicates a hierarchy of priority that the public cannot ignore. A Question for Heineken Heineken publicly commits to sustainability, responsible operation, dignity, and respect for employees and the communities it touches. But do the events at JC Le Roux reflect those values in practice? And more importantly: Is Heineken comfortable with how this reflects on its image in South Africa— a nation where corporate accountability and historical sensitivity are not optional, but necessary? As the country watches, the answer—and the corrective action taken—will speak louder than any marketing campaign.
0
Replies (0)PB
Petunia B
1 reviews | Active since Jan 2020
9 Oct 2025, 06:14
Heineken Price to win extravaganza big bash was a total lie and a disaster
Heineken Price to win Extravaganza Big Bash held on 8 October 2025 was a **** and actually proved to us that the company we thought was better than South African Breweries was worse hy selling customers lies with their competitons held yesterday. Their was plain down ******** and favoritism with the first bakkie and the scratch cards. The second and third draws were done in a rush and without planning. We are disappointed at Heineken SA
Helpful (0)
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Petunia B
1 reviews | Active since Jan 2020
9 Oct 2025, 06:14
Heineken Price to win extravaganza big bash was a total lie and a disaster
Heineken Price to win Extravaganza Big Bash held on 8 October 2025 was a **** and actually proved to us that the company we thought was better than South African Breweries was worse hy selling customers lies with their competitons held yesterday. Their was plain down ******** and favoritism with the first bakkie and the scratch cards. The second and third draws were done in a rush and without planning. We are disappointed at Heineken SA
0
Replies (0)BB
Brady B
1 reviews | Active since Jan 2020
8 Oct 2025, 20:51
PRICE TO WIN EXTRAVAGANZA BIG BASH WAS ALL A ****
Price to win extravaganza big bash held today the 8th October 2025 was a disaster and a lie. This bash was a fooling the client bash. Limpopo was favorable since the start of the event and someone from Limpopo won the first bakkie after the Heineken beverages crew were right there, surrounding him and even escorted him to the front. It is alleged that him winning was staged because conveniently this person is also from Limpopo and that number was given to him by the Heineken crew at that time when they surrounded him. Customers were upset and everyone walked out because they could see that this whole price giving was a ****. The scratch card system was suspicious because most were white and not even on the wheel and were told that there are no prices for the white scratch cards which we all think was also a ****. After all the customers walked out, they begged us to return because they have decided to have two more draws for two more bakkies but that too was not planned properly, it was done and decided on the spur of the moment. We are all disappointed and yes it was discussed in the busses on our way home. What would have prevented all the shenanigans: Draws should have been based on our outlet numbers or account numbers with Heineken and upon registration. After the deadline date of registration, Heineken should have made sure that everyone who registered's account numbers were printed before hand and placed in the bowl but instead everything was a disaster. All Heineken could sell us was the eazleclub app
Helpful (0)
|Replies (0)BB
Brady B
1 reviews | Active since Jan 2020
8 Oct 2025, 20:51
PRICE TO WIN EXTRAVAGANZA BIG BASH WAS ALL A ****
Price to win extravaganza big bash held today the 8th October 2025 was a disaster and a lie. This bash was a fooling the client bash. Limpopo was favorable since the start of the event and someone from Limpopo won the first bakkie after the Heineken beverages crew were right there, surrounding him and even escorted him to the front. It is alleged that him winning was staged because conveniently this person is also from Limpopo and that number was given to him by the Heineken crew at that time when they surrounded him. Customers were upset and everyone walked out because they could see that this whole price giving was a ****. The scratch card system was suspicious because most were white and not even on the wheel and were told that there are no prices for the white scratch cards which we all think was also a ****. After all the customers walked out, they begged us to return because they have decided to have two more draws for two more bakkies but that too was not planned properly, it was done and decided on the spur of the moment. We are all disappointed and yes it was discussed in the busses on our way home. What would have prevented all the shenanigans: Draws should have been based on our outlet numbers or account numbers with Heineken and upon registration. After the deadline date of registration, Heineken should have made sure that everyone who registered's account numbers were printed before hand and placed in the bowl but instead everything was a disaster. All Heineken could sell us was the eazleclub app
0
Replies (0)TL
Teddy L
1 reviews | Active since Jan 2020
7 Sept 2025, 19:30
For the love of Heineken
Thank you to the best brand. As a loyal consumer who wears your brand by choice out of the love of Heineken beer (check my ticktock to confirm @ Teddy the carwash guy) please assist with a donation of a gazebo with 4 walls. I humbly ask
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Teddy L
1 reviews | Active since Jan 2020
7 Sept 2025, 19:30
For the love of Heineken
Thank you to the best brand. As a loyal consumer who wears your brand by choice out of the love of Heineken beer (check my ticktock to confirm @ Teddy the carwash guy) please assist with a donation of a gazebo with 4 walls. I humbly ask
0
Replies (0)TR
Thulani R
1 reviews | Active since Jan 2020
12 Aug 2025, 17:01
Insult I got from a sales representative is unbearable
What a bad experience from your Sales Representative so called manager "Vuyisile Sindwa" I was never insulted this way as young business owner, we get disrespected because we are blacks? Untrained stupid boy who can't even evolve and understanding business. I'm so disappointed and helpless
Helpful (0)
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Thulani R
1 reviews | Active since Jan 2020
12 Aug 2025, 17:01
Insult I got from a sales representative is unbearable
What a bad experience from your Sales Representative so called manager "Vuyisile Sindwa" I was never insulted this way as young business owner, we get disrespected because we are blacks? Untrained stupid boy who can't even evolve and understanding business. I'm so disappointed and helpless
0
Replies (0)