HEINEKEN Beverages
1.4|47 reviews
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Pieter K
1 reviews | Active since Member
02 Jan 2026, 12:52
Shocking customer service Heineken Beverages Stellenbosch
We have send several emails to JC Le Roux as well as to Heineken Beverages consumer complaints and have received zero feedback from them. We have had numerous cans of JC Le Roux Sauvignon Blanc with sedement inside and I have written 3 emails, phoned them and zero response.
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Replies (56)HEINEKEN Beverages's replyOfficial
05 Jan 2026, 08:35 Dear Pieter, Thank you for sharing your experience with us. We are truly sorry for any frustration or inconvenience this situation may have caused you. Our intention is always to provide exceptional service and resolve concerns quickly. We made several attempts to reach out for the necessary details to assist you, but unfortunately, we did not receive the information required to proceed. We understand how disappointing this must be and regret that we were unable to resolve the matter as expected. Please note that our Quality Management Team has issued a recall on the affected batch (batch # LS717J25) of JC Le Roux Sauvignon Blanc 300ml cans. If you purchased this product directly from us, you are welcome to make use of our customer returns process. Our Sales team is available to guide you through this. Alternatively, if your purchase was not made directly through us, please resend your product details to consumercare.za@heineken.com, and one of our Consumer Care consultants will gladly assist you with the compensation process. Your feedback is extremely valuable to us, and we remain committed to improving your experience and creating memorable moments with our brands. Thank you for giving us the opportunity to address this matter, and we hope to restore your confidence in us. Warm Regards
Consumer Care team
Consumer Care team
Best regards,
HEINEKEN Beverages's reply05 Jan 2026, 08:35
Official
Dear Pieter, Thank you for sharing your experience with us. We are truly sorry for any frustration or inconvenience this situation may have caused you. Our intention is always to provide exceptional service and resolve concerns quickly. We made several attempts to reach out for the necessary details to assist you, but unfortunately, we did not receive the information required to proceed. We understand how disappointing this must be and regret that we were unable to resolve the matter as expected. Please note that our Quality Management Team has issued a recall on the affected batch (batch # LS717J25) of JC Le Roux Sauvignon Blanc 300ml cans. If you purchased this product directly from us, you are welcome to make use of our customer returns process. Our Sales team is available to guide you through this. Alternatively, if your purchase was not made directly through us, please resend your product details to consumercare.za@heineken.com, and one of our Consumer Care consultants will gladly assist you with the compensation process. Your feedback is extremely valuable to us, and we remain committed to improving your experience and creating memorable moments with our brands. Thank you for giving us the opportunity to address this matter, and we hope to restore your confidence in us. Warm Regards
Consumer Care team
Consumer Care team
Best regards,