Heinz
1.7|121 reviews
DA
Denise A
1 reviews | Active since Member
25 Feb 2022, 20:29
Absolutely terrible service with no follow up
So I recently got a call a week back from the heinz team regarding the complaint I have made here recently, it has been 5 business days and more than a week waiting for a response from them after they had requested all the proof I have which was forwarded to a whatsapp number on the same day . I'm disgusted as there is no explanation or call back for an update Nothing, I am the customer that's out of pocket ,single working parent with a product that I cannot use at all . For reference purposes: Ref. PFW22-02-110; 0800 212 360
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Replies (53)Heinz's replyOfficial
01 Mar 2022, 13:21Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Best regards,
Heinz's reply01 Mar 2022, 13:21
Official
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Best regards,