DA
Denise A
Active since Oct 2021
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Pathetic fnb
On the 28th of November FNB had a huge crash Declined 4 transactions with Uber, which Uber has stated they have no hold on any funds . This morning I attempted to use the premier suite to get help , Chatted to hlubi who clearly didnt even bother to ask what happened or why I needed help she just gave me the most passive and almost unhelpful responses, Had to wait a while for help and guide her on how to use their links which at first wasnt designed for my dispute . And then be told to fill an online form where I must wait 7 to 14 business days for my money back , A problem I didnt cause ,the bank crashing was not my fault but I am at an inconvenience
53 replies
15 months ago
Pathetic private banker assistance
I am absolutely disgusted and disappointed with the service received from the private bankers with standard bank . I've been passed around from banker to banker and I require information that I cannot get from my app , My initial private banker never advised me my account will be handed over to someone else , When I reached out for assistance I was told to reach out to another person , That person then responds to my request and passes me off to another person who is currently out of office . I have an email trail to prove thus aswell , Do we not pay for everything ! Should I not get a proper Enough response I am happy to take this to social media further than this
53 replies
32 months ago
Honor your warranty
I bought a one step volumizer in 2021 , The problem is now its switching off constantly within use . The Revlon site is down which makes them uncontactable This comes with a 4 year warranty and I cannot claim anything due to them being uncontactable
0 replies
36 months ago
Pathetic service from Standard bank Gateway
Pathetic and misleading service from standard bank gateway staff member. I went in on Thursday midday to reset my alternative card pin and reorder a new card . The lady who I sat down with told me to login into my banking app to order my card ,which I did because I assumed it was easier and I was just learning something new . I still remember asking the lady is it 150 for the card and she said yes . I've been to the branch plenty to replace cards and have no issues what so ever because I've simply paid the replacement fee and that was it . This lady was possibly just lazy because they have now charged me an additional 170 for an apparent face to face delivery which I had no idea off and was never advised of . I am now R170 short because of her failure to advise me of additional charges which is her job because she insisted on me doing it via the application. Possibly because she was lazy to do her job . I am disgusted that an employee could be so negligent towards a customer and failed to do assist me correctly as she did not advise me that I will be charged for an additional service which I never wanted . I work 2 minutes away from gateway so me getting my card from the branch would have been really easy . I want my money refunded ,and the branch manager should consider the services offered by their staff . Shame on u standard bank for robbing a single parent who R170 means alot to !
318 replies
36 months ago
Pathetic service
The worst experience from a customer who loves you guys . The call centre just shoved me off back into the que , I am stranded without money and they refuse to help
53 replies
41 months ago
Putrid service
Absolutely difficult to get in touch as an old womans life is on hold because you have incorrect information and refuse to get us through and correct the information
132 replies
41 months ago
Pathetic service
Pathetic service of false promises that the issues have been corrected .I'm disgusted with how they have not honored their words and promises that this is an issue and old woman is now suffering because you are failing to.correct
132 replies
41 months ago
Disgusting service of lies
They contacted me over a month ago with promises the errors on their end is sorted but nothing is and contacting them back has become a nightmare
132 replies
41 months ago
Pathetic service
I have complained before and still.nothing has happend , Incorrect living status has not changed on their end and they are impossible to contact back ,no regard and no truth to their words
132 replies
42 months ago
Disgusting attitude
Your call centre is atrocious, last week I called in when a friend of mine fell sick at work ,your call centre team is disgusting I had to get a manager on the line to get back after 3 calls ,this is an emergency line we call them for help but they behaved horribly,
0 replies
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1 Star
18 (100%)