Heinz
1.7|121 reviews
BT
Beryl T
1 reviews | Active since Member
14 Dec 2021, 13:10
Heinz - Sub standard quality Pizza Bases
Taken from my email to Heinz - Dec 9, 2021, 6:10 PM (5 days ago) We bought your product to try out and are Very Unhappy with the outcomes. The first 2 pizzas we made a week ago and got the same results. (Sent pictures to them to show clearly the uncooked dough.)
The pizza was put into a preheated oven after a 10 minutes preheat and then onto 200 degrees as recommended, left for 18 minutes on the 2nd time round and still the dough did not cook through.
Sub standard quality and can't even eat it. Threw half away as it was that Awful
To date their customer care have not responded??
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Replies (53)0
Replies (53)Heinz's replyOfficial
15 Dec 2021, 13:47Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: Ref - PFW21-12-86. Kind Regards
Pioneer Foods Customer Care - LS
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: Ref - PFW21-12-86. Kind Regards
Pioneer Foods Customer Care - LS
Best regards,
Heinz's reply15 Dec 2021, 13:47
Official
Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: Ref - PFW21-12-86. Kind Regards
Pioneer Foods Customer Care - LS
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: Ref - PFW21-12-86. Kind Regards
Pioneer Foods Customer Care - LS
Best regards,