Horrific experience - avoid at all costs

I voluntarily admitted myself to Helderberg Clinic in Strand during a vulnerable time, seeking help after experiencing traumatic incidents. Unfortunately, my experience there was distressing and left me with new trauma rather than healing.

The head nurse exhibited a concerning attitude, being dismissive and unhelpful. When I expressed my concerns about her behavior, I learned that other patients had already filed complaints against her that day. My requests for a room change went ignored despite multiple follow-ups.

Medication was seriously mismanaged; my prescriptions were mixed up and not updated as directed by my psychiatrist. When I pointed this out, the nurses responded with irritation, suggesting I "drink what I want." Within days, I experienced severe side effects from the rapid medication changes, including vomiting, diarrhoea and headaches; I could hardly stand, but despite my apparent condition, no staff offered hydration or assistance.

During a panic attack, I pressed the nurse call button but waited 20 minutes for help. When I finally approached the front desk, several nurses stood idly while I struggled to breathe. This lack of care is incredibly alarming for anyone seeking support in a mental health facility.

Additionally, the environment felt unsafe. A fellow patient discussed drug use in the facility, raising concerns about security and the potential for substance abuse among residents. Inconsistent visitor policies further complicated the experience; while my daughter was denied entry to my room, other patients received visitors without issue, disrupting my rest when I needed it most.

One of the few positives was that the food was good and timely, and the art classes provided some enjoyment. However, after working on a meaningful painting, I was unable to retrieve it due to poor communication and oversight. Three nurses were kind and caring, but the unprofessional staff overshadowed their efforts. As a fine artist, the saving grace was the arts/crafts class in which I created a meaningful painting. I was assured it was kept at reception, but when I came to collect it, it was lost without explanation, which deeply saddened me.

Overall, Helderberg Clinic Strand was deeply disappointing and concerning. I urge anyone considering this facility for mental health treatment to research other options thoroughly. The "care" provided here does not meet the standards expected for those needing support and healing.