POOR SERVICE/TELLING LIES

<p>I bought a Renault Kwid as a Demo model by Imperial Select Helderberg multifranchise sales lady Dominique Gelach.  After paying my deposit and arranging finance i went to sign on 29 June 2017 then the Manager, Martin, informed me that its not a demo model but 2nd hand.  I has both him and the sales lady there for the details of the previous owner to contact and find out why a 6month old car was traded in.  Secondly there was no manual or service books in the car and the sales lade promised me she will get it for me it will take up to 4 days.   11 July they delivered the lisence disk and number plates without any books on info of previous owner.  Sales lady mailed me to inform me she will mail me the details of the previous owner and cannot find manual/service book but will order new ones from Renault SA.  I contacted the Customer care and spoke to Mike to complain.  on 17 July Dominique Gelach phoned and apologised that she had cleanly forgot about the books or the contact details but she will order it the same day and get contact details.   on 18 July she emailed me to inform me she contacted the workshop to hear if they had no book of this car and that she cannot give me the contact details of previous owner because it is confidential.   I contacted Eugene du Plessis, Manager,  and he promised me an answer before the end of the day on 18 July.    He phoned me yesterday 19 July to give me a cell nr of the previous owner who apparently they got hold of on Facebook but the cell nr does not work because the man is currently overseas.  Promised me that they will order manual/service book from Renault SA.  This is totally unprofessional to sell a car to anybody without any manual or service book and secondly the saleslady blatantly lied to me by selling a so called Demo model to me.  It is nearly a month now that I am waiting on a manual to see how certain things work in this car.  I will never never never refer anybode to Imperial Select Helderberg Multifranchise never never never.  The just promise but never deliver, the saleslady wanted the car off the floor by 30 June and once u are out there they feel nothing!!</p>