EJ
Erna J
Active since May 2016
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Bad service
i am paying for a service which I dont get! Apparently their network off. I cant access the Olarm app for 2 days now and my alarm keeps going off at night. Controll room unable to help me reset it.
0 replies
16 months ago
Poor client service
Been with Goodwood Armed patrols for the past 10 years but getting more unhappy with their services. My motor/resistor had to be replaced...waited 2 weeks. They received an unknown signal from my premises the next day, I was informed the technical guy will contact me. 2 days later still waiting. On enquiry, the lafy told me the technical pple left already and will contact me on Monday. I asked to speak to the manager, she informed me he will give me a call. Ine day later....still waiting. Im leaving on holiday tomorrow with a faulty alarm and very unhappy with their service. They received full payment already.
0 replies
43 months ago
Refund for wrong delivery
I ordered on 14 September 2022 (Checkers N1 City) In my order was Whiskas cat food WITH NO ALTERNATIVE. when my order arrived I saw Whiskas wS out of stock and they replaced it with Pampers cat food to the value of R200. I immediately logged an issue for a refund and collection of item and received an email that they will sort it out asap. On 16 Sept I phoned. Lady informed me that they cant do refund I must take item back to store for a refund whicj I did not do cause I dont have transport. On 22 Sept I phoned again and another lady informed me she has logged my issue noe and they will refund me to my bank account because I logged the issue on the same day as delivery. On 26 Sept I phoned again and Buyi told me she will forward my issue now to her team leader and thet will refund me in my basket because they dont do refunds to bank accounts. Still nothing happened. Now....which one of the 3 stories are correct?
0 replies
67 months ago
Unprofessional service
My daughter bought a house from Keller Williams in Durbanville. We have never experienced such unprofessionalism. The seller is actuslly the agent's boyfriend. We could only move in 2 days after registration because the selker's stuff were all over. We never heard from the agent for 2 months, only 5 days before registration she contacted us. Someone tampered with the OTP on the check off lust after we have signed it. Will never refer Keller Williams to anyone!
53 replies
83 months ago
Chwcks not done properly by Europcar staff
When fetching our hired car on 21 Jun 19 the guy did not do a check under the front and back bumper/scoop. When I returned the car on 28 June 19 a guy checked immediately under the bumper/scoop and found a scratch which I definately did not cause. Europcar deducted R1521 from my account although I told them that I am not responsible for the scratch and it was never checked when I got the car. I am dissappointed in Europcar for assuming that I am responsible and also for deducting money without informing me or my permission.
75 replies
93 months ago
Poor after sales service from Renault sa....think before u buy Renault!
Bought new Renault Kwid June 2017 with 2 yr maintenance plan. Exhaust system completely rusted and loose making terrible noise since 1 June this yr. New exhaust system apparently ordered on 1 June according to Renault Table View but still waiting. Unacceptable to wait 3+ months for parts. Very poor after sales service from Renault. I will put this poor service on every social media site possible to warn pple against buying Renault.
0 replies
93 months ago
RENAULT SA VERY VERY POOR AFTER SALES SERVICE
I bought a new Renault Kwid with a maintenance plan June 2017. On 1 June 2018 my central locking gave problems (stopped working) and Renault by Multifranchise Table View repaired it. When I fetched the car on 1 June I heard a noice under the car. I phoned 2X before i could get hold of the service manager. I spoke to Leon because I was not prepared to drive the car with that noise. Shafiek (hope its spelled correctly) fetched the car by my work. They informed me that it was the silencer system that was a factory fault and they repaired it temporarily and ordered a new silencer system. After 2 weeks I started phoning them every week just to hear that the exausht system was not yet received. On 23 August I took my car in for a service and spoke to "Shafiek" just to hear again that the system was not yet received. I asked them to fix it again temporarily seeing that its making a noise again and I am scared that the traffic police will stop me. He informed me that they cannot do it, they did it already. I phoned today 28 Aug and spoke to Shari only to hear that there is no estimate time of delivery yet. I have been waiting 3 months now and is driving a car that is not roadworthy with the exausht that is rust loose and making a noise. I will never buy Renault again because there is just absolutely no after sales service. they could at least offered me a courtesy car seeing that my car is still new and under warranty (maintenance plan).
0 replies
99 months ago
Quick response after a complaint
I refer to my complaint about saleslady who lied on 6 Feb 18 and would like to publish that Brights responded within 2 hours and solved the matter. Great customer service thank you!
0 replies
100 months ago
Saleslady blatantly lied to customer about stock
Ordered 2 Jo Jo tanks by Brights, saleslady Jo-anne put my name on waiting list. Phoned her on Mon 29 Jan 18 and she said the truck is on its way. Phoned Jo-anne on Wed 31 Jan 18 again and she told me the truck accidentally delivered Brights, Uitzicht, Cape tanks to Blackheath branch but she will phone me when Uitzicht branch gets their stock. Phoned today and spoke to Sharon. She informed me that next to my name in the book is written that Jo-anne apparently tried to phone me yesterday and my phone was on voice mail she couldnt get hold of me and sold my 2 tanks. When I enquired and Sharon asked Jo-anne she said "no" she tried to phone me on Friday. She blatantly lied because I use my phone at work and my phone is never, never on voice mail. I would anyway see if someone tried to phone me when Im busy or its off. Very dissappointed in Brights, Uitzicht as their saleslady obviously wanted to give my 2 tanks to a friend or someone. Will never refer anybody to Brights, Uitzicht and I will take this matter further even to the media to inform then how this lady (Jo-anne ) operates. Disgusting!!
210 replies
100 months ago
Personnel do not exactly know whats going on
I have a Standard bank home loan which gets deducted on the 27th of each month but was suddenly deducted on the 15th during Dec 17 & Jan 18 without giving permission to do so. I personally went to the branch at N1 city and complained and also changed the deduction date to the 30th of each month. Yesterday I received 2 sms's informing me I am in arrears. I phoned and spoke to a gentleman informing me they have no change of dates on their system and it will be deducted on 31 Jan again cause there were no funds on the 27th in my account. I went to print my balance at the bank and saw there was enough money and NO deduction was made on 27th. I phone after a while again and spoke to MARIA to inform her that there was no deduction made and she said they do not deduct over weekends that they still going to do so yesterday or today. I asked her WHY I received 2 msgs then stating that I in arrears and her answer was because they did not get my bond money on 27th. But she just told me they do not deduct over weekends. Who must I believe now cause 2 staff members telling 2 defferent stories and I was not in the wrong and my name being made bad??????? I am not impressed at all and looking for other options to take my bond to.
210 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)