GA
Goodwood Armed Patrols
Unclaimed Business
GA
Goodwood Armed Patrols
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Goodwood Armed Patrols
Goodwood Armed Patrols has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Goodwood Armed Patrols across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEJ
EJ
Erna J
1 reviews | Active since Jan 2020
7 Dec 2024, 05:43
Poor client service
Been with Goodwood Armed patrols for the past 10 years but getting more unhappy with their services. My motor/resistor had to be replaced...waited 2 weeks. They received an unknown signal from my premises the next day, I was informed the technical guy will contact me. 2 days later still waiting. On enquiry, the lafy told me the technical pple left already and will contact me on Monday. I asked to speak to the manager, she informed me he will give me a call. Ine day later....still waiting. Im leaving on holiday tomorrow with a faulty alarm and very unhappy with their service. They received full payment already.
Helpful (0)
|Replies (0)EJ
Erna J
1 reviews | Active since Jan 2020
7 Dec 2024, 05:43
Poor client service
Been with Goodwood Armed patrols for the past 10 years but getting more unhappy with their services. My motor/resistor had to be replaced...waited 2 weeks. They received an unknown signal from my premises the next day, I was informed the technical guy will contact me. 2 days later still waiting. On enquiry, the lafy told me the technical pple left already and will contact me on Monday. I asked to speak to the manager, she informed me he will give me a call. Ine day later....still waiting. Im leaving on holiday tomorrow with a faulty alarm and very unhappy with their service. They received full payment already.
0
Replies (0)BB
Billy B
1 reviews | Active since Jan 2020
13 Apr 2024, 09:49
POOR SERVICE
WHAT POOR SERVICE, CALLED IN 05/04/2024 TO GET A NEW RADIO FITTED AS I WAS GOING AWAY AND WANTED TO PUT ONE IN. THEY SAID THEY COULD NOT HELP ME THIS FRIDAY AS THEY ARE FULLY BOOKED BUT COULD HELP ME THIS FRIDAY 12/04/2024. SO I CALLED IN TODAY TO ARRANGE THE TIME AS I HEARD NOTHING FROM THEM IN 4 WORKING DAYS, THE RECEPTION LADY PUT ME THREW TO TECHNICAL DEPT, THE LADY ANSWERED AND SAID SHE KNOW NOTHING ABOUT THE JOB?? THEY SAID THEY WILL LOOK AND LET ME KNOW. I THEN CALLED IN AGAIN AS NOBODY AGAIN CALLED ME BACK SHE SAID IT IS LYING AT THE ACCOUNTS DEPARTMENT I THEN ASKED TO SPEAK TO A MANAGER AS USUAL THERE ARE NO MANAGERS AVAILABLE NOW I UNDERSTAND WHY THERE IS SUCH POOR SERVICE. THERE WAS I GUY IN THE BACK GROUND TALKING BAD ABOUT ME THEN WAS TOLD WE WONT INSTATE YOUR ACCOUNT.ASKED TO SPEAK TO THE GUY AND WAS TOLD HE JUST LEFT HOW CONVENT HEY WOW THIS IS WHAT YOU CALL SERVICE HEY. I PUT THE SAME MESSAGE ON THERE FACEBOOK AND THEY HAVE BLOCKED ME. AGAIN SHOWS HOW PROFESSIONAL THEY ARE
Helpful (0)
|Replies (0)BB
Billy B
1 reviews | Active since Jan 2020
13 Apr 2024, 09:49
POOR SERVICE
WHAT POOR SERVICE, CALLED IN 05/04/2024 TO GET A NEW RADIO FITTED AS I WAS GOING AWAY AND WANTED TO PUT ONE IN. THEY SAID THEY COULD NOT HELP ME THIS FRIDAY AS THEY ARE FULLY BOOKED BUT COULD HELP ME THIS FRIDAY 12/04/2024. SO I CALLED IN TODAY TO ARRANGE THE TIME AS I HEARD NOTHING FROM THEM IN 4 WORKING DAYS, THE RECEPTION LADY PUT ME THREW TO TECHNICAL DEPT, THE LADY ANSWERED AND SAID SHE KNOW NOTHING ABOUT THE JOB?? THEY SAID THEY WILL LOOK AND LET ME KNOW. I THEN CALLED IN AGAIN AS NOBODY AGAIN CALLED ME BACK SHE SAID IT IS LYING AT THE ACCOUNTS DEPARTMENT I THEN ASKED TO SPEAK TO A MANAGER AS USUAL THERE ARE NO MANAGERS AVAILABLE NOW I UNDERSTAND WHY THERE IS SUCH POOR SERVICE. THERE WAS I GUY IN THE BACK GROUND TALKING BAD ABOUT ME THEN WAS TOLD WE WONT INSTATE YOUR ACCOUNT.ASKED TO SPEAK TO THE GUY AND WAS TOLD HE JUST LEFT HOW CONVENT HEY WOW THIS IS WHAT YOU CALL SERVICE HEY. I PUT THE SAME MESSAGE ON THERE FACEBOOK AND THEY HAVE BLOCKED ME. AGAIN SHOWS HOW PROFESSIONAL THEY ARE
0
Replies (0)GU
Gwynnith U
1 reviews | Active since Jan 2020
14 Apr 2023, 22:05
Poor service delivery and *********** staff
Goodwood Armed Patrols They say in their post that batteries should be replace once a year however I have replaced 3 batteries in the last year. I told them it's not my battery but the *********** ladies in technical dept insist that it is. So i change it every time to proof a point. Finally after jumerous attempts they send out the technicians and by the 3rd time thy came out my problem still remains... now they ignoring my plea and my system is still a problem... The last 3 months struggling with the technicians puts a bitter taste in my mouth. 4 years a loyal customer, never 1 payment late. 1st problem in this 4 yrs that I am with u guys and u can't sort out my beeping sound. Imagine u need to sleep and u hear a contant beep all the time. It's not in ur house... why should u worry!!! It's not ur sleep that's being disturb... why should u worry!!! It's not going to interfere with u having to work with a tired body the next day... Y should u worry!!! Yes that's the attitude I get. Your technicians was suppose to come out to me but I'm still waiting. No communication to say you running late or you won't be able to keep to ur appointment. So here is my last communication with GAP- Goodwood armed patrols. Come and remove ur radio transmitter because I'm done with GAP. And 5 minutes later from commenting on their page they block me and remove my comment. Sure fabulous service from this company. Peeps look out for this type. Thy only use u for your money.
Helpful (0)
|Replies (0)GU
Gwynnith U
1 reviews | Active since Jan 2020
14 Apr 2023, 22:05
Poor service delivery and *********** staff
Goodwood Armed Patrols They say in their post that batteries should be replace once a year however I have replaced 3 batteries in the last year. I told them it's not my battery but the *********** ladies in technical dept insist that it is. So i change it every time to proof a point. Finally after jumerous attempts they send out the technicians and by the 3rd time thy came out my problem still remains... now they ignoring my plea and my system is still a problem... The last 3 months struggling with the technicians puts a bitter taste in my mouth. 4 years a loyal customer, never 1 payment late. 1st problem in this 4 yrs that I am with u guys and u can't sort out my beeping sound. Imagine u need to sleep and u hear a contant beep all the time. It's not in ur house... why should u worry!!! It's not ur sleep that's being disturb... why should u worry!!! It's not going to interfere with u having to work with a tired body the next day... Y should u worry!!! Yes that's the attitude I get. Your technicians was suppose to come out to me but I'm still waiting. No communication to say you running late or you won't be able to keep to ur appointment. So here is my last communication with GAP- Goodwood armed patrols. Come and remove ur radio transmitter because I'm done with GAP. And 5 minutes later from commenting on their page they block me and remove my comment. Sure fabulous service from this company. Peeps look out for this type. Thy only use u for your money.
0
Replies (0)KM
Karen M
1 reviews | Active since Jan 2020
12 Feb 2023, 15:31
Bad bad service
G.A.P is truly not customer friendly, I paid over R6000 for an upgrade, it was said to me that with the new upgrade I won't experience problems with my alarm when it is loadshedding?well that was a huge lie asy alarm is not even 3 months old an well it is already giving me problems. When I called Andries he doesn't take my calls neither does the owner reply to emails.WORST SERVICE EVER 🤬
Helpful (0)
|Replies (0)KM
Karen M
1 reviews | Active since Jan 2020
12 Feb 2023, 15:31
Bad bad service
G.A.P is truly not customer friendly, I paid over R6000 for an upgrade, it was said to me that with the new upgrade I won't experience problems with my alarm when it is loadshedding?well that was a huge lie asy alarm is not even 3 months old an well it is already giving me problems. When I called Andries he doesn't take my calls neither does the owner reply to emails.WORST SERVICE EVER 🤬
0
Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
17 Feb 2022, 05:32
COMPLAINT IN RESPECT OF FAULTY ALARM
During October/November 2021, Goodwood Armed Patrols (GAP) serviced our existing alarm system and upgraded it to include the Falcon response application. This application provides for the execution of commands to the alarm system and notification of events linked to the alarm being triggered. Ever since the installation, I have had continuous problems with the system that remain unresolved to date. This is a security mechanism which is of utmost important to secure my property. This is even more vital as I no longer reside there and the property is in process of being sold. The new owners are now going to take-on a security system that is not working properly and is not effective in securing their safety whereas the property was sold with this promise. This despite me actively trying to resolve this with GAP but to no avail. It is simply unacceptable! 1. The issue with the alarm is that it triggers despite me having disarmed it. This happens on numerous occasions. GAP has tried to resolve the issue and engaged the vendor, but nothing has corrected the problem. They blame the vendor but I did not contract with the vendor. GAP must sort it out. 2. It has always been hard to get hold of someone at GAP to respond to my concerns. I have been dealing with Andries Ackerman and when I request for access to other management I am stonewalled. 3. Andries indicated to me at the start that it is only my property where this issue is occurring, yet I have from other sources that there is others who have also complained. 4. I am wasting my time to travel to the property every time for them to try and fix the issue generally having to wait for 2 hours while they figure out what to try next and I have done this on numerous occasions since December. 5. Andries now does not actively respond to my calls and messages. I have to follow up and I get no indication of what is happening next. 6. I have lost confidence in GAP and in a security service that I am paying a premium for but is not working properly and there is no alternative offered. I am writing this letter so that it may reach decision-makers who can fix this.
Helpful (0)
|Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
17 Feb 2022, 05:32
COMPLAINT IN RESPECT OF FAULTY ALARM
During October/November 2021, Goodwood Armed Patrols (GAP) serviced our existing alarm system and upgraded it to include the Falcon response application. This application provides for the execution of commands to the alarm system and notification of events linked to the alarm being triggered. Ever since the installation, I have had continuous problems with the system that remain unresolved to date. This is a security mechanism which is of utmost important to secure my property. This is even more vital as I no longer reside there and the property is in process of being sold. The new owners are now going to take-on a security system that is not working properly and is not effective in securing their safety whereas the property was sold with this promise. This despite me actively trying to resolve this with GAP but to no avail. It is simply unacceptable! 1. The issue with the alarm is that it triggers despite me having disarmed it. This happens on numerous occasions. GAP has tried to resolve the issue and engaged the vendor, but nothing has corrected the problem. They blame the vendor but I did not contract with the vendor. GAP must sort it out. 2. It has always been hard to get hold of someone at GAP to respond to my concerns. I have been dealing with Andries Ackerman and when I request for access to other management I am stonewalled. 3. Andries indicated to me at the start that it is only my property where this issue is occurring, yet I have from other sources that there is others who have also complained. 4. I am wasting my time to travel to the property every time for them to try and fix the issue generally having to wait for 2 hours while they figure out what to try next and I have done this on numerous occasions since December. 5. Andries now does not actively respond to my calls and messages. I have to follow up and I get no indication of what is happening next. 6. I have lost confidence in GAP and in a security service that I am paying a premium for but is not working properly and there is no alternative offered. I am writing this letter so that it may reach decision-makers who can fix this.
0
Replies (0)CP
Chanelle P
1 reviews | Active since Jan 2020
25 Aug 2021, 06:31
Get it together GAP
I've always been a huge fan of Goodwood Armed Patrols. We used them when I was in high school and I've only had the best experiences. Now that I am trying to get armed response for my own place I have to keep following up with the team at the office. No one is calling me back, no one is responding to me and this is now a matter of urgency. This is not a #WIN for Goodwood Armed Patrold
Helpful (0)
|Replies (0)CP
Chanelle P
1 reviews | Active since Jan 2020
25 Aug 2021, 06:31
Get it together GAP
I've always been a huge fan of Goodwood Armed Patrols. We used them when I was in high school and I've only had the best experiences. Now that I am trying to get armed response for my own place I have to keep following up with the team at the office. No one is calling me back, no one is responding to me and this is now a matter of urgency. This is not a #WIN for Goodwood Armed Patrold
0
Replies (0)lH
lara H
1 reviews | Active since Jan 2020
21 Nov 2018, 14:11
Goodwood Armed Patrol
I have recently move to Goodwood, my experience with this company has not been pleasant. They have not responded to the alarm going off nor secured the premises' and waited for me to get home and accompany me in this has happened twice they do not communicate with the client. Do not feel safe with them
Helpful (0)
|Replies (0)lH
lara H
1 reviews | Active since Jan 2020
21 Nov 2018, 14:11
Goodwood Armed Patrol
I have recently move to Goodwood, my experience with this company has not been pleasant. They have not responded to the alarm going off nor secured the premises' and waited for me to get home and accompany me in this has happened twice they do not communicate with the client. Do not feel safe with them
0
Replies (0)