HM
Helderberg Multifranchise
Unclaimed Business
HM
Helderberg Multifranchise
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Mark G
1 reviews | Active since Jan 2020
2 Jan 2020, 02:04
Tata Supa ace
My Tata Supa ace is in for repairs for more than a year now and they cant fix or help me with a courtesy vehicle my business is now collapsed and all my savings is gone paying for the vehicle installments
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Marlene O
1 reviews | Active since Jan 2020
22 Oct 2019, 11:50
SHOCKING SERVICE FROM SOMERSET WEST MULTIFRANCHISE, SOMERSET WEST
If I could give no (NONE) stars to this business I would. Their sales as well as after sales is shockingly poor. I bought a vehicle from them and am now waiting for 4 months for the manual of the vehicle. I was promised it would be ordered from the agent in Japan and nothing received as yet. I took them to the Motor Industry without success. Stay away from them as you might be very sorry you have ever dealt with this franchise.
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Marlene O
1 reviews | Active since Jan 2020
22 Oct 2019, 11:50
SHOCKING SERVICE FROM SOMERSET WEST MULTIFRANCHISE, SOMERSET WEST
If I could give no (NONE) stars to this business I would. Their sales as well as after sales is shockingly poor. I bought a vehicle from them and am now waiting for 4 months for the manual of the vehicle. I was promised it would be ordered from the agent in Japan and nothing received as yet. I took them to the Motor Industry without success. Stay away from them as you might be very sorry you have ever dealt with this franchise.
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Marius V
1 reviews | Active since Jan 2020
30 Sept 2019, 08:56
Won't see me again.
I wish I could give less than one star. The worst service I've ever received. Bought my 3rd vehicle from them. It was a lemon from the start and they refused to cover the costs of things that kept on breaking within the first 6 months. The consumer protection act states they must be liable for the car for 6 months but these clowns just laugh it off. Owner and manager both are useless human beings.
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Marius V
1 reviews | Active since Jan 2020
30 Sept 2019, 08:56
Won't see me again.
I wish I could give less than one star. The worst service I've ever received. Bought my 3rd vehicle from them. It was a lemon from the start and they refused to cover the costs of things that kept on breaking within the first 6 months. The consumer protection act states they must be liable for the car for 6 months but these clowns just laugh it off. Owner and manager both are useless human beings.
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Erna J
1 reviews | Active since Jan 2020
3 Aug 2017, 13:14
Empty promises and poor after sales service
<p>Bought car on 30 June 2017 as a Demo model. I wrote previous reviews about this poor service. No manual or service books in car. Received a service & maintenance book today (after 6 weeks) . Manager, Eugene du Plessis told me they have NO manual for me for this car. How on this earth did they buy this car from Renault without any manual in the car. They lied to me from day 1 that they will get me the manual from Renault and it will take 4 - 5 days. 6 weeks later and he told me theres no manual for me. I am so dissappointed in this dealership and I wil make it public now and will not refer anybody to them. POOR SERVICE.....BUNCH OF LIERS!!!</p>
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Erna J
1 reviews | Active since Jan 2020
3 Aug 2017, 13:14
Empty promises and poor after sales service
<p>Bought car on 30 June 2017 as a Demo model. I wrote previous reviews about this poor service. No manual or service books in car. Received a service & maintenance book today (after 6 weeks) . Manager, Eugene du Plessis told me they have NO manual for me for this car. How on this earth did they buy this car from Renault without any manual in the car. They lied to me from day 1 that they will get me the manual from Renault and it will take 4 - 5 days. 6 weeks later and he told me theres no manual for me. I am so dissappointed in this dealership and I wil make it public now and will not refer anybody to them. POOR SERVICE.....BUNCH OF LIERS!!!</p>
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Erna J
1 reviews | Active since Jan 2020
20 Jul 2017, 12:33
POOR SERVICE/TELLING LIES
<p>I bought a Renault Kwid as a Demo model by Imperial Select Helderberg multifranchise sales lady Dominique Gelach. After paying my deposit and arranging finance i went to sign on 29 June 2017 then the Manager, Martin, informed me that its not a demo model but 2nd hand. I has both him and the sales lady there for the details of the previous owner to contact and find out why a 6month old car was traded in. Secondly there was no manual or service books in the car and the sales lade promised me she will get it for me it will take up to 4 days. 11 July they delivered the lisence disk and number plates without any books on info of previous owner. Sales lady mailed me to inform me she will mail me the details of the previous owner and cannot find manual/service book but will order new ones from Renault SA. I contacted the Customer care and spoke to Mike to complain. on 17 July Dominique Gelach phoned and apologised that she had cleanly forgot about the books or the contact details but she will order it the same day and get contact details. on 18 July she emailed me to inform me she contacted the workshop to hear if they had no book of this car and that she cannot give me the contact details of previous owner because it is confidential. I contacted Eugene du Plessis, Manager, and he promised me an answer before the end of the day on 18 July. He phoned me yesterday 19 July to give me a cell nr of the previous owner who apparently they got hold of on Facebook but the cell nr does not work because the man is currently overseas. Promised me that they will order manual/service book from Renault SA. This is totally unprofessional to sell a car to anybody without any manual or service book and secondly the saleslady blatantly lied to me by selling a so called Demo model to me. It is nearly a month now that I am waiting on a manual to see how certain things work in this car. I will never never never refer anybode to Imperial Select Helderberg Multifranchise never never never. The just promise but never deliver, the saleslady wanted the car off the floor by 30 June and once u are out there they feel nothing!!</p>
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Erna J
1 reviews | Active since Jan 2020
20 Jul 2017, 12:33
POOR SERVICE/TELLING LIES
<p>I bought a Renault Kwid as a Demo model by Imperial Select Helderberg multifranchise sales lady Dominique Gelach. After paying my deposit and arranging finance i went to sign on 29 June 2017 then the Manager, Martin, informed me that its not a demo model but 2nd hand. I has both him and the sales lady there for the details of the previous owner to contact and find out why a 6month old car was traded in. Secondly there was no manual or service books in the car and the sales lade promised me she will get it for me it will take up to 4 days. 11 July they delivered the lisence disk and number plates without any books on info of previous owner. Sales lady mailed me to inform me she will mail me the details of the previous owner and cannot find manual/service book but will order new ones from Renault SA. I contacted the Customer care and spoke to Mike to complain. on 17 July Dominique Gelach phoned and apologised that she had cleanly forgot about the books or the contact details but she will order it the same day and get contact details. on 18 July she emailed me to inform me she contacted the workshop to hear if they had no book of this car and that she cannot give me the contact details of previous owner because it is confidential. I contacted Eugene du Plessis, Manager, and he promised me an answer before the end of the day on 18 July. He phoned me yesterday 19 July to give me a cell nr of the previous owner who apparently they got hold of on Facebook but the cell nr does not work because the man is currently overseas. Promised me that they will order manual/service book from Renault SA. This is totally unprofessional to sell a car to anybody without any manual or service book and secondly the saleslady blatantly lied to me by selling a so called Demo model to me. It is nearly a month now that I am waiting on a manual to see how certain things work in this car. I will never never never refer anybode to Imperial Select Helderberg Multifranchise never never never. The just promise but never deliver, the saleslady wanted the car off the floor by 30 June and once u are out there they feel nothing!!</p>
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Christo T
1 reviews | Active since Jan 2020
21 Jun 2017, 13:45
Kia, the power to shock
<p>I am the owner of a 2012 model Kia Cerato. When I bought the new car at Kia (Somerset West) in 2012, I also bought an extended service plan covering services for an additional year in order to look forward to a total of 5 years of no or minimal own costs to maintainance of the vehicle. On Friday 9 June 2017 my car went for a service at Kia (Somerset West) as part of the mentioned extended service plan. At about 09h00 on 9 June 2017 I received a call indicating that they have no record of my extended service plan. I promptly emailed a copy of the policy document to them and assumed that everything was sorted out as I saw the email being read and had no further enquiries. A friend dropped me at Kia after work and it came as quite a shock to learn that they have done nothing to the car all day. I had no choice but to take my car and tried my best (many telephone calls and also some emails) to schedule another service date the whole of the next week. In spite of my policy document and proof of payment thereof on 8 October 2012, Kia only agreed to schedule a service on Thursday (15 June 2017) afternoon after work when I went there in person. This service took place on Monday 19 June 2017. After this service I wanted the invoice and only managed to obtain one on 21 June 2017, after I went there in person for the second time after the service. Needles to say, telephone calls and email requests were completely ignored.</p> <p>I find it totally unacceptable that a client can be made to pay for a clear and obvious mistake (and proven as such) on the part of Kia. It should not have taken Kia longer than an hour at most to make the decision that the car must be serviced at their own cost. I need my car for work and as such it was a sacrifice to be without one for an extra day and also to organise transport to Kia each time. </p> <p>My plan was to buy a new Kia Sportage soon after the 5 year warranty of the Cerato expires. Obviously the above mentioned poor service caused me to reconsider - most definitively I shall not buy a Kia ever again. </p>
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Christo T
1 reviews | Active since Jan 2020
21 Jun 2017, 13:45
Kia, the power to shock
<p>I am the owner of a 2012 model Kia Cerato. When I bought the new car at Kia (Somerset West) in 2012, I also bought an extended service plan covering services for an additional year in order to look forward to a total of 5 years of no or minimal own costs to maintainance of the vehicle. On Friday 9 June 2017 my car went for a service at Kia (Somerset West) as part of the mentioned extended service plan. At about 09h00 on 9 June 2017 I received a call indicating that they have no record of my extended service plan. I promptly emailed a copy of the policy document to them and assumed that everything was sorted out as I saw the email being read and had no further enquiries. A friend dropped me at Kia after work and it came as quite a shock to learn that they have done nothing to the car all day. I had no choice but to take my car and tried my best (many telephone calls and also some emails) to schedule another service date the whole of the next week. In spite of my policy document and proof of payment thereof on 8 October 2012, Kia only agreed to schedule a service on Thursday (15 June 2017) afternoon after work when I went there in person. This service took place on Monday 19 June 2017. After this service I wanted the invoice and only managed to obtain one on 21 June 2017, after I went there in person for the second time after the service. Needles to say, telephone calls and email requests were completely ignored.</p> <p>I find it totally unacceptable that a client can be made to pay for a clear and obvious mistake (and proven as such) on the part of Kia. It should not have taken Kia longer than an hour at most to make the decision that the car must be serviced at their own cost. I need my car for work and as such it was a sacrifice to be without one for an extra day and also to organise transport to Kia each time. </p> <p>My plan was to buy a new Kia Sportage soon after the 5 year warranty of the Cerato expires. Obviously the above mentioned poor service caused me to reconsider - most definitively I shall not buy a Kia ever again. </p>
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2017, 13:05
Terrible after sales service
<p>These guys were very happy to sell us a vehicle, but once paid and off their floor it became another issue.</p> <p>The incorrect tracker were installed. We paid for a license on the trade in which were to be reimbursed.</p> <p> </p> <p>I dont get feedback. Managers / Dealer Principle doesnt respond.</p> <p> </p> <p>Very disappointing!!</p>
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2017, 13:05
Terrible after sales service
<p>These guys were very happy to sell us a vehicle, but once paid and off their floor it became another issue.</p> <p>The incorrect tracker were installed. We paid for a license on the trade in which were to be reimbursed.</p> <p> </p> <p>I dont get feedback. Managers / Dealer Principle doesnt respond.</p> <p> </p> <p>Very disappointing!!</p>
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