Great Product, Disappointing Service

I recently ordered from Hello Cool Designs South Africa, and while the product was good in the end, the journey to get there was less than ideal. It took nearly three and a half weeks for my order to arrive, which was longer than expected. Adding to the frustration, I received an email stating that my order was packed and on its way, only to receive another email shortly after saying it had been cancelled. When I reached out for clarification, I dealt with a representative named Lorna Sinclair, who provided very abrupt replies. Her response was simply, "I don't know why it said it's on its way when we haven't fulfilled it yet," without offering any further information or assistance. Overall, while the final product met my expectations, the customer service experience and the lengthy lead time left much to be desired.