HC
Hello Cool Designs
Unclaimed Business
HC
Performance(last 12 months):
Ranked In Retail
#53NPS Score
-100Unlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKL
Kgaogelo L
1 reviews | Active since Jan 2020
16 Apr 2025, 15:18
Poor Communication
I don't think customers are being taken seriously. My product delivery was delayed, and nothing was communicated. I emailed about the delay but received no reply or apology. The product is okay. Will I order again? Absolutely not.
Helpful (0)
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Kgaogelo L
1 reviews | Active since Jan 2020
16 Apr 2025, 15:18
Poor Communication
I don't think customers are being taken seriously. My product delivery was delayed, and nothing was communicated. I emailed about the delay but received no reply or apology. The product is okay. Will I order again? Absolutely not.
0
Replies (0)SK
Sarah K
1 reviews | Active since Jan 2020
9 Dec 2024, 12:45
Great Product, Disappointing Service
I recently ordered from Hello Cool Designs South Africa, and while the product was good in the end, the journey to get there was less than ideal. It took nearly three and a half weeks for my order to arrive, which was longer than expected. Adding to the frustration, I received an email stating that my order was packed and on its way, only to receive another email shortly after saying it had been cancelled. When I reached out for clarification, I dealt with a representative named Lorna Sinclair, who provided very abrupt replies. Her response was simply, "I don't know why it said it's on its way when we haven't fulfilled it yet," without offering any further information or assistance. Overall, while the final product met my expectations, the customer service experience and the lengthy lead time left much to be desired.
Helpful (0)
|Replies (0)SK
Sarah K
1 reviews | Active since Jan 2020
9 Dec 2024, 12:45
Great Product, Disappointing Service
I recently ordered from Hello Cool Designs South Africa, and while the product was good in the end, the journey to get there was less than ideal. It took nearly three and a half weeks for my order to arrive, which was longer than expected. Adding to the frustration, I received an email stating that my order was packed and on its way, only to receive another email shortly after saying it had been cancelled. When I reached out for clarification, I dealt with a representative named Lorna Sinclair, who provided very abrupt replies. Her response was simply, "I don't know why it said it's on its way when we haven't fulfilled it yet," without offering any further information or assistance. Overall, while the final product met my expectations, the customer service experience and the lengthy lead time left much to be desired.
0
Replies (0)AS
Ashlesha S
1 reviews | Active since Jan 2020
14 Oct 2024, 08:41
Pathetic service, do NOT support this company
Customer service is pathetic, you can send an email or a message to the whatsapp number and you won't receive any response. They have zero attention to detail, which is shocking because the entire business is based on personalizing items. You can't return any items because its personalized BUT they don't even bother to check if the personalization is correct before dispatching an item. AND even though they got it wrong they STILL HAVENT bothered to rectify the error. This is why I don't use local companies. SMH.
Helpful (0)
|Replies (0)AS
Ashlesha S
1 reviews | Active since Jan 2020
14 Oct 2024, 08:41
Pathetic service, do NOT support this company
Customer service is pathetic, you can send an email or a message to the whatsapp number and you won't receive any response. They have zero attention to detail, which is shocking because the entire business is based on personalizing items. You can't return any items because its personalized BUT they don't even bother to check if the personalization is correct before dispatching an item. AND even though they got it wrong they STILL HAVENT bothered to rectify the error. This is why I don't use local companies. SMH.
0
Replies (0)SA
Shaazia A
1 reviews | Active since Jan 2020
4 Aug 2023, 14:45
Ridiculous
If I could give 0, it would be more accurate. I paid them R323 for custom decor items only to not include 3 items and have 1 item with the incorrect engraving. When I contacted them they said their helper gave the correct order and I misplaced it. Honestly **** business with even worse owners
Helpful (0)
|Replies (0)SA
Shaazia A
1 reviews | Active since Jan 2020
4 Aug 2023, 14:45
Ridiculous
If I could give 0, it would be more accurate. I paid them R323 for custom decor items only to not include 3 items and have 1 item with the incorrect engraving. When I contacted them they said their helper gave the correct order and I misplaced it. Honestly **** business with even worse owners
0
Replies (0)