Pathetic service, do NOT support this company

Customer service is pathetic, you can send an email or a message to the whatsapp number and you won't receive any response. They have zero attention to detail, which is shocking because the entire business is based on personalizing items. You can't return any items because its personalized BUT they don't even bother to check if the personalization is correct before dispatching an item. AND even though they got it wrong they STILL HAVENT bothered to rectify the error. This is why I don't use local companies. SMH.