Rude doctors lacking empathy and patience

This is the second time I use this service and both times I have been met with rushed and dismissive doctors on the other end, they are so quick to say "you need to see a Dr" as if I haven't considered that, I'm going this chat route because I can't "go see a doctor" but in stead of trying to understand my concern and ask a few questions to get to a diagnosis they end the call immediately