RS
Refiloe S
Active since Oct 2018
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
Rude doctors lacking empathy and patience
This is the second time I use this service and both times I have been met with rushed and dismissive doctors on the other end, they are so quick to say "you need to see a Dr" as if I haven't considered that, I'm going this chat route because I can't "go see a doctor" but in stead of trying to understand my concern and ask a few questions to get to a diagnosis they end the call immediately
0 replies
10 months ago
Incredibly poor service and lack of customer care
I made an order, online shop kept on clearing my cart and eventually I paid for an incorrect item, I immediately sent an email notifying them of the error and asking that the change my product before processing my order. I was requesting a different product with the same amount. The order was made at 01:02, the correction email was sent at 01:09 and the order was only processed at 08:23. I never received a reply to my email, instead they send me the ordered products. When I contacted them again via email about it, Bev simply said they cannot assist due to their processes. She did not as much acknowledge that my email was not attended to or had they done so, they would have been able to fix the mistake on time as the order was only collected at 19:34. The company does not provide contact number for consumers to reach them timeously. Instead Bev told me that they received hundreds of orders and emails everyday, insinuating that they could not be bothered to attend to my single email about my order. The response was dismissive and indicated a lack of care for customer service and experience. I am truly disappointed in the manner which Bec handled my request and I asked her to escalate my case to which she stopped replying to my emails. This is truly poor and unexpected service from a brand that supposedly advocates for the wellbeing of woman. It seemed as if I am not important enough after having spent my money
0 replies
43 months ago
MTN has no integrity and offers poor client service
I received a call from MTN offering me to upgrade my contract, I informed the agent that I do not wish to do so, he hung up on me and a few minutes later, I received an sms that my order was processed. I immediately called MTN and to my surprise, they shifted the blame to RewadsCo ( a third party that is contracted by MTN to contact MTN's clients on MTN's behalf for upgrades) after numerous of calls, I finally got through to a RewadsCo team leader who promised to investigate the matter and get back to me with feedback. The incident took place in July, today(October) I still have not heard from him. My contract finally came to an end and each time I try to contact MTN to cancel my contract the line conveniently gets cut off after they hear the reason for my call and that I refuse to take up another contract they offer, this happens each time after I have held on for 20 to 40 minutes at a time. If you choose the option to upgrade, on the other hand, the call is answered within 5 minutes. I find this to be a total disregard for people's time and poor service delivery. MTN and it's service provider*****adsCo) are dishonest and have no integrity. Deliberately upgrading my contract despite what I said, not getting back to me with feedback and hanging up in me because I wish to end the relationship.
0 replies
66 months ago
Instant Transfer that takes 48 hours to clear
I am thoroughly disappointed with the service from Nedbank! When i opened my accout I was encouraged to download the my money app and use instead of visiting a branch each time. I had an emergency during the early hours of the day and had to do a transfer to an external bank so I went onto my app and made an instant payment. My family didnt receive the funds and when i finally called the client care to find out why 9 hours later this money is not yet in the other account, I was told that its because the trasaction was made outside working hours. Now I'm forced to wait 48 hours as the agent said it will be treated as a normal transfer and she also will not be able to reverse the payment. Im sitting with money that is not yet where its supposed to be, had I known I would have made other arrangements or even waited to drwaw cash and deposit to the other account. My question to Nedbank is why was I allowed to continue with this transition while it wouldn't serve the purpose? Surely if the transaction is not gonna go through as immediate, the option should not be available during certain times! To top it off I was charged for an instant payment but I should wait for 48 hours. This is really payhetic service from this bank!!
0 replies
76 months ago
Poor after care and everything else
I ordered food worth R170.10, service fee included, when the food arrived the drinks had spilled and got the paper bag containing burgers and chips wet. This resulted in the paper bag breaking and my chips falling to the ground before I could take possession of my order. I immediately calle the call centre and the said I should send photos, and choose if I would like a refund, a coupon or a replacement, I chose the coupon. To my surprise the coupon was for R35...really?? R35 This is totally poor and unacceptable service from MrD...POOR SERVICE!!
0 replies
91 months ago
POOR SERVICE FOR FIRST TIME CUSTOMER
I took out a data plan with MTN and was supposed to pay R339 mp however, on my first deduction date they took R1647 from my bank account. I contacted their call centre which they advised that the difference would first be credited to my MTN account then I would have to call in again if I wanted to have it paid to my bank account. When I called back they told me that it would take a few days to be paid back to me, this was on the 1st of October. Today(17th) I call again to check the progress of my claim and I was assisted by Phumzile who told me that it would take 21 working days for me to get my money back. I then asked her if it would then not be easier for me to go to my bank and reverse the debit order and pay MTN what is due to them of which she answered that if I am able to do that, I can. I further asked Phumzile about the implications this would have on my account andy credit rating and to this she replied "I dont know" I was unsatisfied with this respond and I told her of which she went on to say "contact transunion and enquire about your credit rating, I work with MTN I don't work with credit scores" At this point I'm upset and she is rising her voice and speaking over me until I ask for a superior, 11 minutes later, I speak to Narisha and I give her background of the whole matter and how unsatisfactory I find her staff to be dealing with the matter, after explaining all of that she gives me the "hello, hello, can you hear me" then the phone goes off. As a client of MTN, they have all my contact details but did not bother to call me back after the call was "disconnected" I find this to be VERY POOR customer service from MTN firstly for taking money that they were not supposed to, then dragging their feet in resolving the issue and then for me to get such attitude from Phumzile and the lack of eagerness from Narisha who did not bother to hear my complaint and at least try to resolve it. MTN is a big company and I'm very disappointed about the treatment that I have received since joining the network. Its pure lack of interest for a client care agent to be telling a customer that she does not know and not even offering to ask a superior in order to put the client at ease and for her to be referring me to Transunion when MTN was the one that put me in this position to begin with... This just shows that MTN does not care about their customers.
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)