SS
Sundae Skin Co
Unclaimed Business
SS
Sundae Skin Co
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sundae Skin Co
Sundae Skin Co has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Sundae Skin Co across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNL
Nicholas L
1 reviews | Active since Jan 2020
5 Dec 2025, 15:34
Do NOT order with this company!!
I am extremely disappointed with the service I received. My delivery was scheduled for between 4:30 and 5:00pm. Earlier in the day, I called to confirm that the order should be delivered to my office and asked whether it could possibly arrive a bit earlier, as I finish work at 4:00pm. I was told they would inform the driver. By 3:30pm, I had heard nothing, so I called again. After being put on hold for a long time, I was told the driver was running late but would still arrive between 4:30 and 5:00pm. It is now 5:30pm, I am still sitting at my office waiting, and there has been no delivery. What’s worse is that when I tried calling again, the company phone line was repeatedly switched off — the call either cut off or I was told no one was available to answer. This has been unacceptable and incredibly unprofessional service. I am very disappointed and would not recommend this company based on this experience.
Helpful (0)
|Replies (0)NL
Nicholas L
1 reviews | Active since Jan 2020
5 Dec 2025, 15:34
Do NOT order with this company!!
I am extremely disappointed with the service I received. My delivery was scheduled for between 4:30 and 5:00pm. Earlier in the day, I called to confirm that the order should be delivered to my office and asked whether it could possibly arrive a bit earlier, as I finish work at 4:00pm. I was told they would inform the driver. By 3:30pm, I had heard nothing, so I called again. After being put on hold for a long time, I was told the driver was running late but would still arrive between 4:30 and 5:00pm. It is now 5:30pm, I am still sitting at my office waiting, and there has been no delivery. What’s worse is that when I tried calling again, the company phone line was repeatedly switched off — the call either cut off or I was told no one was available to answer. This has been unacceptable and incredibly unprofessional service. I am very disappointed and would not recommend this company based on this experience.
0
Replies (0)RS
Refiloe S
1 reviews | Active since Jan 2020
19 Jun 2025, 09:52
Incredibly poor service and lack of customer care
I made an order, online shop kept on clearing my cart and eventually I paid for an incorrect item, I immediately sent an email notifying them of the error and asking that the change my product before processing my order. I was requesting a different product with the same amount. The order was made at 01:02, the correction email was sent at 01:09 and the order was only processed at 08:23. I never received a reply to my email, instead they send me the ordered products. When I contacted them again via email about it, Bev simply said they cannot assist due to their processes. She did not as much acknowledge that my email was not attended to or had they done so, they would have been able to fix the mistake on time as the order was only collected at 19:34. The company does not provide contact number for consumers to reach them timeously. Instead Bev told me that they received hundreds of orders and emails everyday, insinuating that they could not be bothered to attend to my single email about my order. The response was dismissive and indicated a lack of care for customer service and experience. I am truly disappointed in the manner which Bec handled my request and I asked her to escalate my case to which she stopped replying to my emails. This is truly poor and unexpected service from a brand that supposedly advocates for the wellbeing of woman. It seemed as if I am not important enough after having spent my money
Helpful (0)
|Replies (0)RS
Refiloe S
1 reviews | Active since Jan 2020
19 Jun 2025, 09:52
Incredibly poor service and lack of customer care
I made an order, online shop kept on clearing my cart and eventually I paid for an incorrect item, I immediately sent an email notifying them of the error and asking that the change my product before processing my order. I was requesting a different product with the same amount. The order was made at 01:02, the correction email was sent at 01:09 and the order was only processed at 08:23. I never received a reply to my email, instead they send me the ordered products. When I contacted them again via email about it, Bev simply said they cannot assist due to their processes. She did not as much acknowledge that my email was not attended to or had they done so, they would have been able to fix the mistake on time as the order was only collected at 19:34. The company does not provide contact number for consumers to reach them timeously. Instead Bev told me that they received hundreds of orders and emails everyday, insinuating that they could not be bothered to attend to my single email about my order. The response was dismissive and indicated a lack of care for customer service and experience. I am truly disappointed in the manner which Bec handled my request and I asked her to escalate my case to which she stopped replying to my emails. This is truly poor and unexpected service from a brand that supposedly advocates for the wellbeing of woman. It seemed as if I am not important enough after having spent my money
0
Replies (0)KK
Kiandra K
1 reviews | Active since Jan 2020
3 May 2025, 11:04
I usually love their products
I usually love their products. But I had a very unpleasant encounter with them recently. I sent pictures of before and after pictures of my results from using their products. They said that because I sent those, they would give me a refund for my order. I was super happy. However, they have now not stuck to their promise over a month later and now ignore all my messages to them. The company promised a refund and then just ghosted me. What an unprofessional thing to do to a paying and returning customer! I no longer like the values of this business because of the way they have treated me.
Helpful (0)
|Replies (0)KK
Kiandra K
1 reviews | Active since Jan 2020
3 May 2025, 11:04
I usually love their products
I usually love their products. But I had a very unpleasant encounter with them recently. I sent pictures of before and after pictures of my results from using their products. They said that because I sent those, they would give me a refund for my order. I was super happy. However, they have now not stuck to their promise over a month later and now ignore all my messages to them. The company promised a refund and then just ghosted me. What an unprofessional thing to do to a paying and returning customer! I no longer like the values of this business because of the way they have treated me.
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Replies (0)NO
Noel O
1 reviews | Active since Jan 2020
12 Dec 2024, 16:37
Terrible Customer Service
My goods came completly melted and it spilled all over the box and wrapping. I emailed them several times and messaged them on IG with photos!!! and they still didn't respond. Very Disappointed
Helpful (0)
|Replies (0)TM
Tshireletso M
1 reviews | Active since Jan 2020
7 Jun 2024, 01:44
SUNDAE SKIN BAD SERVICE
I am writing to express my dissatisfaction with my recent experience with Sundae Skin service. I placed an order on June 1st, and today, June 7th, I have yet to receive my order or the promised second email update. There has been no communication from their end regarding any issues with the order, leaving me uncertain about its status. When I reached out on Instagram, I was informed that my address was incorrect. This is perplexing, as I have successfully used this address for other previous orders. It seems there are inconsistencies only when it comes to Sundae Skin. The lack of communication and responsiveness is extremely frustrating. My direct messages and emails have been ignored, which is unacceptable customer service.
Helpful (0)
|Replies (0)TM
Tshireletso M
1 reviews | Active since Jan 2020
7 Jun 2024, 01:44
SUNDAE SKIN BAD SERVICE
I am writing to express my dissatisfaction with my recent experience with Sundae Skin service. I placed an order on June 1st, and today, June 7th, I have yet to receive my order or the promised second email update. There has been no communication from their end regarding any issues with the order, leaving me uncertain about its status. When I reached out on Instagram, I was informed that my address was incorrect. This is perplexing, as I have successfully used this address for other previous orders. It seems there are inconsistencies only when it comes to Sundae Skin. The lack of communication and responsiveness is extremely frustrating. My direct messages and emails have been ignored, which is unacceptable customer service.
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Replies (0)ZM
Zonia M
1 reviews | Active since Jan 2020
6 Mar 2024, 05:18
Sundae Skin co
Their products are organic and actually does what it says. The customer service is also really top notch, had a problem with shaving cream melted with the courier and they sent a new one the next day along with a gift. That kind of service and product quality is what makes you go back and stay loyal
Helpful (0)
|Replies (0)ZM
Zonia M
1 reviews | Active since Jan 2020
6 Mar 2024, 05:18
Sundae Skin co
Their products are organic and actually does what it says. The customer service is also really top notch, had a problem with shaving cream melted with the courier and they sent a new one the next day along with a gift. That kind of service and product quality is what makes you go back and stay loyal
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Replies (0)