I usually love their products

I usually love their products. But I had a very unpleasant encounter with them recently. I sent pictures of before and after pictures of my results from using their products. They said that because I sent those, they would give me a refund for my order. I was super happy. However, they have now not stuck to their promise over a month later and now ignore all my messages to them. The company promised a refund and then just ghosted me. What an unprofessional thing to do to a paying and returning customer! I no longer like the values of this business because of the way they have treated me.