🚨 URGENT: Missing Funds – FNB Instant Transfer to Hellopaisa (No Resolution After 2 Months)

On 18 October 2025, I made an instant transfer from my FNB account to my Hellopaisa account (powered by Bidvest).

The funds were successfully deducted from my FNB account. I have clear proof of payment, yet the funds have never reflected in my Hellopaisa account.

As of 14 December 2025, this issue has been unresolved for almost two months.

I have contacted FNB Business and Hellopaisa support multiple times. Instead of resolving the matter, I have been passed between departments, with no ownership, no feedback, and no resolution from either party.

This complaint is now directed publicly at Hellopaisa, FNB, and Bidvest.

I require the following within 48 hours: 1.Written confirmation of the exact location/status of the funds 2.Accountability on which institution is holding the funds 3.Immediate settlement — either credit to my Hellopaisa account or a full refund

Failure to resolve this will result in escalation to the Banking Ombudsman, FSCA, and formal legal action, using all documentation already in my possession.

This matter should never take two months for an instant transfer.