A very pleasant surprise.

After a few negative experiences with their predecessor, these agents of Hewlett-Packard printers have managed to exceed my expectations. I voiced my concerns gently with Rebecca, who assured me immediately that the service levels were certainly better. Although I realistically understand that not every client would have an identical experience, a 24-hour turnaround from dropping off my printer to getting it repaired is amazing.

Unfortunately, I will need to bring my next printer in for a similar problem, and I hope that I will get similarly awesome results.