MW
Marc W
Active since Mar 2009
48
Reviews
0
Industries
Reviews
48 reviews3 months ago
A very pleasant surprise.
After a few negative experiences with their predecessor, these agents of Hewlett-Packard printers have managed to exceed my expectations. I voiced my concerns gently with Rebecca, who assured me immediately that the service levels were certainly better. Although I realistically understand that not every client would have an identical experience, a 24-hour turnaround from dropping off my printer to getting it repaired is amazing. Unfortunately, I will need to bring my next printer in for a similar problem, and I hope that I will get similarly awesome results.
0 replies
4 months ago
Considering that I have seven contracts with vodacom I am very disappointed that when I want to make an adjustment that migrates my contract downward that vodacom is incredibly obstructive about it
Considering that I have seven contracts with vodacom I am very disappointed that when I want to make an adjustment that migrates my contract downward that vodacom is incredibly obstructive about it. Packages that they offer to brand new customers are not available to customers that have been loyal for over 25 years. My basic solution was to convert each contract to prepaid as it comes to expiry and then to ask for the new package as a new customer. I find it ridiculous that you have to jump through these types of hoops to get a desired product. I blame this on vodacom's corporate Greed and desire to only push their bottom line higher and higher. I seriously doubt that the 400 rand in total that they will be receiving less, will affect their balance sheet so negatively. But they have certainly aggravated this customer. I will still get my desired outcome but vodacom has done some serious damage in the relationship
106 replies
4 months ago
I needed to make some changes to my policy and had also failed to pay one of my premiums
I needed to make some changes to my policy and had also failed to pay one of my premiums. Hlonipiwe Gorekwang was very professional and friendly and helped me with everything that I needed
53 replies
10 months ago
Very fast delivery b...
Very fast delivery but absolutely zero communication from the company
0 replies
10 months ago
Over 20 years as a client and still treated as an afterthought
I recently checked when my first complaint was logged for this issue. it was in 2006. Vodacom still SPAMS after repeated instructions in writing and verbally, via Social Media, and direct email. Maybe a class action lawsuit is the only option?
159 replies
10 months ago
Great staff, lousy management.
The actual couriers, which are individual contractors, are very good. It is very sad that the infrastructure of the overall company is very much below par.
0 replies
26 months ago
Is Vodacom really coercing people into credit ****s?
Vodacom has informed customers that the "My Vodacom" app is being replaced with Vodapay. On the surface it is simply combining services, but beneath it lies a more nefarious plan. You see, Vodapay has a compulsary wallet. This is a financial instrument which has seperate terms and conditions. Although you can "skip" past the wallet during registration, Vodacom activates the wallet regardless and coerces clients I to these terms. It is misleading, ********* and *******. I would even suggest ********. Shame on you Vodacom for trying to trick people into more debt.
56 replies
30 months ago
My previous ISP went out of business, and I wanted to get a local supplier that could give solid service
My previous ISP went out of business, and I wanted to get a local supplier that could give solid service. I have been with Mind The Speed for over a year now. There have been outages, as can be expected, usually due to the Backbone supplier, but MTS has always kept me informed and also is very helpful whenever I have a connection issue. Friendly professional staff and good service all round.
131 replies
42 months ago
Will Cartrack ever pay the fines for breaking the law?
I am not a customer of Cartrack. I have never been a customer of Cartrack. Due to their Spam calls, I will never be a customer of cartrack. I have read plenty of bad reviews regarding their service, but it hits a new low when people that have no relationship with you at all start to HATE you.
0 replies
51 months ago
Vodacom appears to ignore the ECT act and Popi act
Why does Vodacom insist on trying to find loopholes to manipulate customers. Their Vodabucks product (Which is a specifically separate loyalty programme) monitors user behaviour. I specifically have not opted in for this service. Yet Vodacom is yet again sending unwanted marketing, trying to trick me into signing up. Getting proper confirmation that I am opted out from all marketing is like pulling teeth. Maybe a class action lawsuit regarding privacy is just what Vodacom needs.
159 replies
Review Distribution
5 Star
11 (22.916666666666668%)
4 Star
2 (4.166666666666667%)
3 Star
1 (2.0833333333333335%)
2 Star
21 (43.75%)
1 Star
13 (27.083333333333332%)