MW
Marc W
Active since Mar 2009
45
Reviews
0
Industries
Reviews
45 reviews8 months ago
Considering that I have seven contracts with vodacom I am very disappointed that when I want to make an adjustment that migrates my contract downward that vodacom is incredibly obstructive about it
Considering that I have seven contracts with vodacom I am very disappointed that when I want to make an adjustment that migrates my contract downward that vodacom is incredibly obstructive about it. Packages that they offer to brand new customers are not available to customers that have been loyal for over 25 years. My basic solution was to convert each contract to prepaid as it comes to expiry and then to ask for the new package as a new customer. I find it ridiculous that you have to jump through these types of hoops to get a desired product. I blame this on vodacom's corporate Greed and desire to only push their bottom line higher and higher. I seriously doubt that the 400 rand in total that they will be receiving less, will affect their balance sheet so negatively. But they have certainly aggravated this customer. I will still get my desired outcome but vodacom has done some serious damage in the relationship2 replies
8 months ago
I needed to make some changes to my policy and had also failed to pay one of my premiums
I needed to make some changes to my policy and had also failed to pay one of my premiums. Hlonipiwe Gorekwang was very professional and friendly and helped me with everything that I needed1 reply
14 months ago
Very fast delivery b...
Very fast delivery but absolutely zero communication from the company0 replies
14 months ago
Over 20 years as a client and still treated as an afterthought
I recently checked when my first complaint was logged for this issue. it was in 2006. Vodacom still SPAMS after repeated instructions in writing and verbally, via Social Media, and direct email. Maybe a class action lawsuit is the only option?3 replies
14 months ago
Great staff, lousy management.
The actual couriers, which are individual contractors, are very good. It is very sad that the infrastructure of the overall company is very much below par.0 replies
29 months ago
Is Vodacom really coercing people into credit ****s?
Vodacom has informed customers that the "My Vodacom" app is being replaced with Vodapay. On the surface it is simply combining services, but beneath it lies a more nefarious plan. You see, Vodapay has a compulsary wallet. This is a financial instrument which has seperate terms and conditions. Although you can "skip" past the wallet during registration, Vodacom activates the wallet regardless and coerces clients I to these terms. It is misleading, ********* and *******. I would even suggest ********. Shame on you Vodacom for trying to trick people into more debt.1 reply
33 months ago
My previous ISP went out of business, and I wanted to get a local supplier that could give solid service
My previous ISP went out of business, and I wanted to get a local supplier that could give solid service. I have been with Mind The Speed for over a year now. There have been outages, as can be expected, usually due to the Backbone supplier, but MTS has always kept me informed and also is very helpful whenever I have a connection issue. Friendly professional staff and good service all round.1 reply
55 months ago
Vodacom appears to ignore the ECT act and Popi act
Why does Vodacom insist on trying to find loopholes to manipulate customers. Their Vodabucks product (Which is a specifically separate loyalty programme) monitors user behaviour. I specifically have not opted in for this service. Yet Vodacom is yet again sending unwanted marketing, trying to trick me into signing up. Getting proper confirmation that I am opted out from all marketing is like pulling teeth. Maybe a class action lawsuit regarding privacy is just what Vodacom needs.3 replies
Review Distribution
5 Star
11 (24.4%)
4 Star
2 (4.4%)
3 Star
1 (2.2%)
2 Star
19 (42.2%)
1 Star
12 (26.7%)