Complain

Last year 2022 May i was admitted in hospital and i was given crutches by this company at a cost of R800 medical aid paid only R200 hence my funds were depleted, I apply for PMB from my medical aid and it was approved but they fail to pay service providers in time, Apart from this short comings i contacted them to make arrangement to pay while i still waiting for medical aid. I February this year i manage to pay R100 as agreed but i fail to keep up with this because i have to pay other Doctors more than R10 800,00. i phoned in March again to make another arrangement to pay the balance off R500 in june with my bonus but the lady who was helping me was so rude and threatened to handover the account to their lawyer's Indeed the account was handed over i was told by lawyers. Even today 23 may i phone them about this and she promise that she will phone the law firm and she will come back to me, to my surprise i received a call from the black lady from the law firm saying i should make payment to them. The company or the employees of this company are very rude toward black clients