Great Place but with LOADS of TLC and Attention to Detail Needed!!!

We went to Hennops Pride Resort for my moms birthday on Saturday 25/11 - booked a lapa and everything was fantastic, however I do have a few suggestions that should be looked into.

The poor life guards - they need alot more assistance with getting people of our the pool after sliding down as they don't listen, in addition to the gathering at the pool once they come out. I makes it difficult for parents to keep an eye on our young ones splashing away.

The parking - there needs to be some sort of influx control at the parking area. Some people don't know how to part to a point where my sister was parked in - literally boxed in. There should be at least 2 - 3 car guards, or offer R10 for parking at the resort.

The day visitors - this should be controlled as the place becomes too full. Tickets should be purchased online and there should only be a limited amount just like Pines Resort does.

Your rules - no glass bottles and no music however, I found that there were alot of people who brought in bottles. What if something broke and a child stood on the glass? There was at the lapa right next to us, music played too. Rules cannot only apply to some visitors whether they are day visitors or visitors who booked a chalet for the weekend.

Tuck Shop - This was absolutely not nice. If I want an ice cream, I'd like to see what options there are - pictures are better than just writing it down on cardboard for display. Consider revamping and allowing access into the shop itself. It also needs to be a little bit more well lit.

Ablution facilities - these toilets are disgusting - no toilet paper, doors don't close and visitors don't know how to flush a chain. Disgusting!!

Reception area - This needs more direction - very poorly lit, everyone standing around in 1 que only to be told they can go to another person to assist if they've made a booking.

Considering the price we pay as day visitors, the expectation is that this place would be a little bit more organised in a all areas, lit well and be more accommodating to everyone.

Other that the above, a beautiful place to visit with the animals walking around and the slides and jungle gyms for the kids. There just needs to be some sort of order.

I would consider visiting again and telling people of this place in the near future once issues are sorted out. Note that your website also doesn't work when we want to make an online booking.