AO
Albert O
Active since Feb 2011
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
4 Technician visits later and 1000Mbps line is still broken & throttled
I am at my wits' end. Since September 2023, I’ve paid R1,350/pm for 1000Mbps and only received ~170Mbps. Vumatel and RSAWEB technicians have been to my house 4 times in the last Two months. They have replaced the router and the ONT, yet the speed never improves. This proves the fault is not with my equipment, but with the service being supp**** to me. Despite this ongoing technical failure and my open ticket from February 2nd, my line was throttled to 0.88 Mbps yesterday because of "Non-Payment" I need immediate action: Restore my speed so I can at least use the internet I am paying for. Escalate Ticket: #3885567 to a senior engineer who can fix the configuration on the backend—onsite visits aren't working and currently non-existent. Address the 17-month billing dispute for the service gap. I have been patient for over a year. Please sort this out today. Account Number: ALB062
778 replies
6 months ago
I would like to write a review about RSAWEB
I would like to write a review about RSAWEB. Contacted the online assistance and was helped by Tashreeq. The service was personal and professional. Went above and beyond. Great interaction. My issues was resolved and the service was exceptional.
0 replies
8 months ago
Balwin Approved Food
Friendly staff and the Pizza at Munya is absolutely mouth watering.
53 replies
18 months ago
Old Mutual - Lack of Communication
After reporting on Hello Peter my frustrations with the 2-Pot System with Old Mutual, the following message was received: 'I refer to your complaint submitted via the Hellopeter website. I am sorry to hear about the service experienced and sincerely apologize. The matter has been escalated to our Two Pot complaints team who will assist and resolve this matter directly with you. Delia Smit Senior Administrator I OML Customer Complaints Mutualpark, Pinelands T. I E. feedback@oldmutual.com I R. --OCM27335241--' The service level of Old Mutual is absurd. I've emailed them twice since receiving the above email from them on 10/10/2024; to date, no correspondence has been received. I definitely will be moving from this financial institution to another in the future.
0 replies
18 months ago
Old Mutual 2 Pot - Unacceptable Non Existant Assistance
My husband app**** for a withdrawal from Old Mutual Two-Pot Retirement Fund and has been left highly dissatisfied with the process. Despite completing his application, he had to call in to find out about his application, only to be told that it was paid out but returned due to an error. The documents were all correct, and they cannot tell us what the issue or the hick-up is. This was escalated; however, there's been no communication received advising of this. Clearly, this will now result in us having to call in again and holding (wasting air time). I would be nice to at least get an email or sms advising the status especially since there's no fault on our side, rather the side of Old Mutual To make matters worse, there’s a complete lack of communication. Numerous attempts to follow up on the status of the application, yet no one seems able to provide any clear answers. It's disappointing that such a large financial institution cannot streamline its processes or provide the level of service expected in these situations.
354 replies
18 months ago
SANLAM 2 Pot - Unacceptable Non Existant Assistance
My husband app**** for a withdrawal from Sanlam's Two-Pot Retirement Fund and has been left highly dissatisfied with the process. Despite completing his application, he now faces a further, even though there was an estimate of payout to take place by the 7th of October, he now has to wait some more before receiving the payout. This is incredibly frustrating, especially when other corporations complete payouts within 5 to 10 days. To make matters worse, there’s a complete lack of communication. Numerous attempts to follow up on the status of the application, yet no one seems able to provide any clear answers. It's disappointing that such a large financial institution cannot streamline its processes or provide the level of service expected in these situations.
159 replies
20 months ago
Great service with personal customer care
Great service with personal customer care. A very rewarding experience
0 replies
20 months ago
Maleesha Sundram, Client Care Agent from Capital Legacy gets a 5 star rating from me
Maleesha Sundram, Client Care Agent from Capital Legacy gets a 5 star rating from me. We wanted to cancel our policy due to our current financial position, but thanks to Maleesha, who gave us options, we thankfully didn't cancel the whole policy as there were other options available. We know that when we're in a better position financially we will definitely go back to what we were paying. Thank you Maleesha for advising and being so informative. Definitely recommend her to take care of you through Capital Legacy :)
53 replies
23 months ago
Excellent encounter
The lady that called me was friendly, helpful, professional, courteous and effencient
53 replies
29 months ago
Great Place but with LOADS of TLC and Attention to Detail Needed!!!
We went to Hennops Pride Resort for my moms birthday on Saturday 25/11 - booked a lapa and everything was fantastic, however I do have a few suggestions that should be looked into. The poor life guards - they need alot more assistance with getting people of our the pool after sliding down as they don't listen, in addition to the gathering at the pool once they come out. I makes it difficult for parents to keep an eye on our young ones splashing away. The parking - there needs to be some sort of influx control at the parking area. Some people don't know how to part to a point where my sister was parked in - literally boxed in. There should be at least 2 - 3 car guards, or offer R10 for parking at the resort. The day visitors - this should be controlled as the place becomes too full. Tickets should be purchased online and there should only be a limited amount just like Pines Resort does. Your rules - no glass bottles and no music however, I found that there were alot of people who brought in bottles. What if something broke and a child stood on the glass? There was at the lapa right next to us, music played too. Rules cannot only apply to some visitors whether they are day visitors or visitors who booked a chalet for the weekend. Tuck Shop - This was absolutely not nice. If I want an ice cream, I'd like to see what options there are - pictures are better than just writing it down on cardboard for display. Consider revamping and allowing access into the shop itself. It also needs to be a little bit more well lit. Ablution facilities - these toilets are disgusting - no toilet paper, doors don't close and visitors don't know how to flush a chain. Disgusting!! Reception area - This needs more direction - very poorly lit, everyone standing around in 1 que only to be told they can go to another person to assist if they've made a booking. Considering the price we pay as day visitors, the expectation is that this place would be a little bit more organised in a all areas, lit well and be more accommodating to everyone. Other that the above, a beautiful place to visit with the animals walking around and the slides and jungle gyms for the kids. There just needs to be some sort of order. I would consider visiting again and telling people of this place in the near future once issues are sorted out. Note that your website also doesn't work when we want to make an online booking.
0 replies
Review Distribution
5 Star
8 (40%)
4 Star
1 (5%)
3 Star
2 (10%)
2 Star
5 (25%)
1 Star
4 (20%)