Not updating me on claim giving same excuse

Did report this to Henra Civil Contractors on the 12/04/2024, they kept on asking for my details which I did give to them. They suddenly did respond by wanting pictures and quotations, which I did send to them, then the lady from AC & E Engineering Underwriting Managers made contact with me, requested the same information, police reports. I did send all that last November already to her, than afterwards when I follow up they kept on giving me the same excuse till today "Good morning Rudy,

I trust this email finds you well.

Please be advised that we are still awaiting information and documentation from our insured to enable us to duly assess the claim."