RB
Rudy B
Active since Sep 2014
14
Reviews
0
Industries
Reviews
14 reviews15 months ago
Not updating me on claim giving same excuse
Did report this to Henra Civil Contractors on the 12/04/2024, they kept on asking for my details which I did give to them. They suddenly did respond by wanting pictures and quotations, which I did send to them, then the lady from AC & E Engineering Underwriting Managers made contact with me, requested the same information, police reports. I did send all that last November already to her, than afterwards when I follow up they kept on giving me the same excuse till today "Good morning Rudy, I trust this email finds you well. Please be advised that we are still awaiting information and documentation from our insured to enable us to duly assess the claim."
0 replies
15 months ago
Struggling to get my claim resolved
Hi I've submitted a claim with Henra 12/04/2024, they've requested necessary police reports, statements, pictures, did submitted as they requested. Lungelwa Nikani of AC &E Engineering Underwriting Managers send me an email last year 14/11/2024 where she gave me the following Claim no: ACE ENG3898/36, where she also requested the same information which I've submitted how many times.The problem I have now they not getting back to I always have to follow up with her, than shd gives me the same excuse "Dear Rudy, I trust this email finds you well. Please be advised that we are still awaiting outstanding information and documentation from our insured to which we have followed up on even date. Our further advices to follow in due course. Kind regards, Lungelwa Nikani BTech (CPUT) Engineering Claims Specialist AC & E Engineering Underwriting Managers (Pty) Ltd (FSP No. 43281)
0 replies
15 months ago
Suspicious old mutual transaction
I'm really a very unhappy old mutual customer, I've done a 2 pot withdrawal last year already, then the went and use a Absa accout that's closed, but I've submitted my Capitec banking details, I've visited the branch here in George, Shop 6, Shoprite Centre, 78 Market St, George Central, George, 6530 on different occasions, they kept on putting me on the phone, they let you hold forever and no one can really a straight answer. Today I've went in again and the African lady was so rude, she said they can't help with 2 pot queries, so I want to speak to the gentleman that previously assisted me as well. I told him I'm still waiting for the payment, he than put on the phone again a lady answered I've explained the situation, she took all my and said I must hold. That's what they always do, then they let you hold for long and than they drop the call. This really make me feel suspicious, as if someone has taken my money, this branch make one feel as if you want a loan, but it's your own money you want, so I want them to please give all my money I don't want anything to do with them anymore, because they really not giving a service, they not sticking to the agreement 😔.
56 replies
35 months ago
Bad, rude and slowest service
This is the most useless company you can get with the most rude staff you can get we've submitted a claim on the 2nd of June, than they said there's a document that's not clearly certified, so we resubmitted it again on 6 June, than the send us a response with someone else bank statement, saying that payment hve been made, this morning we called them, they claims department staff is so rude, the lady said that don't work on weekends, but this is coming for how long now, can you believe it.
53 replies
40 months ago
Charge me for what I've watched, Dstv must really fall.
I'm now really fedup with you guys, I ve uprgarded my account 1041421536 package of compact in the middle of the month to Premium, the person that assisted me advised me I will pay R300 extra, but now I've been charged R1609, 67, after I had alot of problems when I've done all this changes, while Ive been experiencing all this problems Ive called gthe Dstv how many times with out having mybproblem resolved on time, Ive even advised them cancel everything entirely because I can't view the Premium package and they going expect me to pay, which they did today, I just want to have thr difference payed back to me and please cancel my compact package totally for now and change the Premium package to compact now as from now today, because I'm not going to pay for entertainment I didn't receive in full.
132 replies
41 months ago
Fed up with DSTV services
Hi I've been having a variety of problems with DSTV and no one can really resolve your problems, what's the use you can't watch DSTV, but at the end of the month you still have to pay, I've been getting a variety of errors with out any proper explanation, on Saturday missed the rugby, because they couldn't connect the decoder I want as the main one, last nigt we couldn't watch television because of a grey screen which the lady also couldn't explain.
60 replies
47 months ago
Paying for service you not getting
I've been calling Dstv with the same problem the whole time, I'm paying my subscription every month for nothing, I call their agents and they just want error codes, I inform the there is no error codes just a black screen that shows, you can watch a Chanel now to later get a black even on normal 192 or 194, then the other channels will show, so what is wrong here, you pay for service you not getting.
268 replies
47 months ago
Faulty petrol pump
I've purchased a petrol pump today 12:47 from Diesel Electronic Outeniqua 044 8745050, I've took the pump to the Mechanic to find out the pump is not working 15:20 the mechanic gave me a call the pump isn't working because he took another car one out and it's working, so I Winston a call 15:29 to tell him, he said they don't exchange it, but he never told me that and it's not written anywhere on the slip. I really feel this is unfair because I don't want my money back I want to have it exchanged.
0 replies
54 months ago
Worse service ever received from GWM, very disappointed.
I would just like to share my unhappiness with you regarding the service I've received from GWM George branch, my vehicle was on 76993 Mileage when the Release Bearing, Clutch Plate , Pressure Plate, Flywheel Bolts, Transmission Oil 75 was done, later after the service I had problems with the car gears that didn't want to shift smoothly, the Manager was a Lady then, she than tested the car with me and she said no it will sometimes do that, I even told her that it sometimes feel as if something that's stuck, now on 105 183 Mileage it went in for the complete 105 000KM service, it came back, so the 1st morning I’ve noticed that the car doesn’t have any Engine Oil in it and my warning light didn’t even come on so I’ve went and purchased Oil, so me and the Family drove for the weekend to Hartenbos, on my way back near Glentana back to George the car was really starting to give me troubles to get in to gears, I’ve made it just by luck back home, then I gave the Dealer a call an d informed them. They then told me to bring it in, which I did. Since it's been with them I've been following up with them to find our how far the car is then they told me they are waiting for Innovation, I was always speaking to Luciano April a very humble guy, on the 26 of October Lalie Delport gave me a call to find out what must happen with the car now, I was so shocked she told me her Boss wants to know, I told her I need to bring something for Luciano, she was so rude she told me no I'm lying because Innovation isn't going to pay, I need to tell her what needs to happen now am I going to pay the R8000 or what because their workshop is full, they still need to order the parts as well, I told her ok it's fine I will make contact tomorrow, than the following day I've called Innovation they Lady I spoke to it wasn't rejected yet, it was referred to the insurance company, she send a follow up e-mail I must call back the following day, which I did on the 27/10/2021 I’ve called Innovation on 0117905050 10:52 spoken to Thatho she than transferred the call to Claims Department and I’ve spoken to Beggy, I’ve explained to him my situation with the Dealer that they say my claim isn’t approved, because the day before I’ve also spoken to a Lady who’ve referred it and Beggy said he can see yes it has been approve, the dealer can call to submit the claim, so I’ve called the Dealer the same day to informed them, I've also asked to speak to the so called Manager the Receptionist wanted in connection with what told her she transferred me to George, than I ended up with this rude lady Lalie Delport again, I told her I want to speak to George because I don't want to speak to her, because I'm not happy with the manner she treated me, she told me he is out on a test drive, she will inform him, he still hasn't made any contact with me. Now suddenly I get this Rejection letter. With suddenly a different reason of Rejection, normally wear and tear is not covered. You can check my previous record it's not my first time having trouble with her. I did report it on the 29/10.2021 and received the following feedback from Natalie Mostert "Good Afternoon Sir The only thing I can do for you is send your email though to the dealer. Unfortunately we are not linked to any extended service or warranty plans."
0 replies
60 months ago
Worse service from Telkom Insurance and Administration Plus
I've lost my mobile device and submitted the claim as requested, claim was approved, I had to pay access fee of R700, did make the payment on the 26 April, did submit the proof as requested, the lady than advice me my device will take 3-5 working days. I'm still awaiting a response from them we now on the 11 April, they don't respond to any of my e-mails, you don't get threw to them when you call them. The worse service ever received.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
12 (85.71428571428571%)